Since 03:42 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 03:42 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted Feb 15, 2021 - 04:11 GMT-05:00
Investigating
Dear Customer
Since 02:35 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 02:35 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente, Servicio al cliente PayU
Posted Feb 15, 2021 - 03:03 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).