Since 17:57 GMT-5 the incident has been resolved, the payment method processes without problems.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 17:57 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted Nov 13, 2020 - 18:42 GMT-05:00
Update
Dear Customer
Since 17:57 GMT-5 the incident has been resolved, the payment method processes without problems.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 17:57 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted Nov 13, 2020 - 18:40 GMT-05:00
Investigating
Dear Customer
Since 15:50 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 15:50 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Cordialmente, Servicio al cliente PayU.
Posted Nov 13, 2020 - 16:06 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).