Since 11:02 GMT -5, the incident has been resolved, the payment platform works with no incidents.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 11:02 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Posted Mar 17, 2021 - 11:20 GMT-05:00
Investigating
Dear Customer
Since 10:20 GMT -5 we are experiencing problems with the payment network TRANSBANK DEBIT -DIRECT in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent through this means of payment are presenting errors for credit and debit cards.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 10:20 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK DEBIT -DIRECT en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas credito y debito.
Cordialmente, Servicio al cliente PayU
Posted Mar 17, 2021 - 11:14 GMT-05:00
This incident affected: Chile Payment Processing (Chile Payment Processing).