Since the 20:42 the problem has been solved, DAVIVIENDA in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted May 21, 2022 - 21:00 GMT-05:00
Investigating
Dear Customer
Since 20:05 GMT - 5 we are having problems with DAVIVIENDA in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 21, 2022 - 20:16 GMT-05:00
This incident affected: Colombia Payment Processing (Davivienda Mastercard, Davivienda Visa).