Since 30/10/2024 15:10 GMT -5 the problem has been solved, MULTICAJA in CHILE for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Oct 31, 2024 - 16:41 GMT-05:00
Investigating
Dear Customer
We are having problems with MULTICAJA in CHILE for PayU platform, erroneous transactions increased with response codes like ERROR and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Oct 30, 2024 - 11:54 GMT-05:00
This incident affected: Chile Payment Processing (Klap (Multicaja)).