Since 14:44 GMT -5 we are having problems with PSE - BANCOLOMBIA in Colombia for PayU platform, decline transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Mar 26, 2026 - 15:36 GMT-05:00
Since 05:50 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Mar 26, 2026 - 09:25 GMT-05:00
PayU
Operational
90 days ago
100.0
% uptime
Today
PayU Secure
Operational
90 days ago
100.0
% uptime
Today
PayU Payments API
Operational
90 days ago
100.0
% uptime
Today
PayU Reports API
Operational
90 days ago
100.0
% uptime
Today
PayU Web Checkout
Operational
90 days ago
100.0
% uptime
Today
PayU Web Service Cash Payments
Operational
90 days ago
100.0
% uptime
Today
PayU Gateway
Operational
90 days ago
100.0
% uptime
Today
PayU - Notifications Service
Operational
90 days ago
100.0
% uptime
Today
PayU - SANDBOX
Operational
90 days ago
100.0
% uptime
Today
SANDBOX Merchant Panel
Operational
90 days ago
100.0
% uptime
Today
SANDBOX Payments API
Operational
SANDBOX Web Checkout
Operational
Payu Merchant Panel
Operational
Payu Merchant Panel
Operational
Sales Report Disputes
Operational
Financial balance
Operational
Withholding certificate
Operational
Collection Transfers (customized)
Operational
Get paid with Payu
Operational
Access (login)
Operational
General Reporting
Operational
Argentina Payment Processing
Operational
90 days ago
100.0
% uptime
Today
Fiserv (First Data) Mastercard
Operational
90 days ago
100.0
% uptime
Today
Fiserv (First Data) Cabal
Operational
90 days ago
100.0
% uptime
Today
Fiserv (First Data) Visa
Operational
90 days ago
100.0
% uptime
Today
NPS Visa
Operational
90 days ago
100.0
% uptime
Today
NPS Mastercard
Operational
90 days ago
100.0
% uptime
Today
NPS Cabal
Operational
90 days ago
100.0
% uptime
Today
Rapipago
Operational
90 days ago
100.0
% uptime
Today
Pago Facil
Operational
90 days ago
100.0
% uptime
Today
Amex
Operational
90 days ago
100.0
% uptime
Today
Prisma Mastercard
Operational
90 days ago
100.0
% uptime
Today
Prisma Naranja
Operational
90 days ago
100.0
% uptime
Today
Prisma Visa
Operational
90 days ago
100.0
% uptime
Today
Brasil Payment Processing
Operational
90 days ago
100.0
% uptime
Today
Brasil Payment Processing
Operational
Itau Boleto bancario
Operational
90 days ago
100.0
% uptime
Today
Rede (Redecard) Visa
Operational
90 days ago
100.0
% uptime
Today
Rede (Redecard) Mastercard
Operational
90 days ago
100.0
% uptime
Today
Amex
Operational
90 days ago
100.0
% uptime
Today
Cielo Visa
Operational
90 days ago
100.0
% uptime
Today
Cielo Mastercard
Operational
90 days ago
100.0
% uptime
Today
PIX
Operational
90 days ago
100.0
% uptime
Today
Chile Payment Processing
Operational
90 days ago
99.99
% uptime
Today
Chile Payment Processing
Operational
Transbank Crédito Visa
Operational
90 days ago
100.0
% uptime
Today
Transbank Crédito Amex
Operational
90 days ago
100.0
% uptime
Today
Transbank Crédito Mastercard
Operational
90 days ago
100.0
% uptime
Today
Transbank Crédito Diners
Operational
90 days ago
100.0
% uptime
Today
Transbank Debito (Red Compra)
Operational
90 days ago
100.0
% uptime
Today
Klap (Multicaja)
Operational
90 days ago
99.98
% uptime
Today
Colombia Payment Processing
Partial Outage
90 days ago
99.99
% uptime
Today
Colombia Payment Processing
Operational
ACH-PSE
Partial Outage
90 days ago
99.95
% uptime
Today
Credibanco Visa
Operational
90 days ago
100.0
% uptime
Today
Credibanco Mastercard
Operational
90 days ago
100.0
% uptime
Today
Redeban Visa
Operational
90 days ago
100.0
% uptime
Today
Redeban Mastercard
Operational
90 days ago
100.0
% uptime
Today
Redeban Amex
Operational
90 days ago
100.0
% uptime
Today
Redeban Diners
Operational
90 days ago
100.0
% uptime
Today
Davivienda Mastercard
Operational
90 days ago
100.0
% uptime
Today
Davivienda Visa
Operational
90 days ago
100.0
% uptime
Today
SuRed
Operational
90 days ago
100.0
% uptime
Today
Efecty
Operational
90 days ago
100.0
% uptime
Today
Movii Visa
Operational
90 days ago
100.0
% uptime
Today
Movii Mastercard
Operational
90 days ago
100.0
% uptime
Today
PSE AVANZA
Partial Outage
90 days ago
99.97
% uptime
Today
Nequi
Operational
90 days ago
100.0
% uptime
Today
Bancolombia Bank
Operational
90 days ago
100.0
% uptime
Today
Nequi
Operational
90 days ago
100.0
% uptime
Today
ADDI
Partial Outage
90 days ago
91.12
% uptime
Today
Costa Rica Payment Processing
Operational
90 days ago
100.0
% uptime
Today
NPS VISA
Operational
90 days ago
100.0
% uptime
Today
NPS Mastercard
Operational
90 days ago
100.0
% uptime
Today
El Salvador Payment Processing
Operational
90 days ago
100.0
% uptime
Today
NPS VISA
Operational
90 days ago
100.0
% uptime
Today
Guatemala Payment Processing
Operational
90 days ago
100.0
% uptime
Today
NPS VISA
Operational
90 days ago
100.0
% uptime
Today
Honduras Payment Processing
Operational
90 days ago
100.0
% uptime
Today
NPS VISA
Operational
90 days ago
100.0
% uptime
Today
México Payment Processing
Operational
90 days ago
100.0
% uptime
Today
México Payment Processing
Operational
BBVA (Bancomer) Mastercard
Operational
90 days ago
100.0
% uptime
Today
BBVA (Bancomer) Visa
Operational
90 days ago
100.0
% uptime
Today
Banorte Mastercard
Operational
90 days ago
100.0
% uptime
Today
Banorte Visa
Operational
90 days ago
100.0
% uptime
Today
SPEI
Operational
90 days ago
100.0
% uptime
Today
Amex
Operational
90 days ago
100.0
% uptime
Today
OXXO
Operational
90 days ago
100.0
% uptime
Today
Fiserv Mastercard
Operational
90 days ago
100.0
% uptime
Today
Fiserv Visa
Operational
90 days ago
100.0
% uptime
Today
Perú Payment Processing
Operational
90 days ago
100.0
% uptime
Today
Niubiz (Visanet) Visa
Operational
90 days ago
100.0
% uptime
Today
Niubiz (Visanet) Mastercard
Operational
90 days ago
100.0
% uptime
Today
Izipay (Procesos MC) Mastercard
Operational
90 days ago
100.0
% uptime
Today
Izipay (Procesos MC) Amex
Operational
90 days ago
100.0
% uptime
Today
Izipay (Procesos MC) Visa
Operational
90 days ago
100.0
% uptime
Today
Pago Efectivo
Operational
90 days ago
100.0
% uptime
Today
Partners
Operational
Perú Payment Processing
Operational
Argentina Payment Processing
Operational
3DS
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 26, 2026
Unresolved incidents: Degradation with Payment PSE BANCOLOMBIA, Degradation with Payment ADDI in COLOMBIA.
Completed -
The scheduled maintenance has been completed.
Mar 24, 05:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:00 GMT-05:00
Update -
We will be undergoing scheduled maintenance during this time.
Mar 23, 06:29 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 6 Hours Expected behaviour: Unavailability of service and degradation of service.
Sincerely, PayU customer service.
Mar 13, 08:58 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Mar 22, 05:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in Colombia, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 8 hours Expected behaviour: Degradation of service.
Sincerely, PayU customer service.
Feb 27, 18:36 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Mar 21, 06:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in CHILE, TRANSBANK, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 6 Hours Expected behaviour: Unavailability of service.
Sincerely, PayU customer service.
Mar 18, 14:04 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Mar 16, 23:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in Colombia, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 2 Hour Expected behaviour: Degradation of service.
Sincerely, PayU customer service.
Mar 15, 21:42 GMT-05:00
Since 20:14 hs. the problem has been solved, ACH - PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Mar 16, 20:42 GMT-05:00
Investigating -
Dear Customer
Since 19:30 GMT - we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Mar 16, 20:05 GMT-05:00
Resolved -
This incident has been resolved.
Mar 16, 11:19 GMT-05:00
Update -
Dear Customer
Since 10:40 GMT-5 the incident has been resolved, the payment method processes without problems.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 10:40 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Mar 16, 11:19 GMT-05:00
Investigating -
Dear Customer
Since 9:56 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 9:56 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente, Servicio al cliente PayU
Mar 16, 10:03 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Mar 15, 04:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in CHILE, TRANSBANK, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 6 Hours Expected behaviour: Unavailability of service.
Sincerely, PayU customer service.
Mar 11, 11:12 GMT-05:00
Since the 14:40 the problem has been solved, ACH-PSE and PSE-AVANZA in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Mar 13, 16:51 GMT-05:00
Update -
Estimado Cliente
Informamos que persisten las fallas con el medio de pago PSE (ACH), este inconveniente está afectando a Nequi y los comercios que procesan por medio de este método de pago a través de PayU. Continuamos trabajando en conjunto con ACH para solucionar lo más pronto posible.
Dear Customer,
We would like to inform you that issues with the PSE (ACH) payment method are still ongoing. This problem is affecting Nequi and merchants who process payments using this method through PayU. We are continuing to work closely with ACH to resolve the issue as soon as possible.
Sincerely, PayU customer service.
Mar 13, 15:04 GMT-05:00
Investigating -
Dear Customer
Since 13:43 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Mar 13, 13:49 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Mar 13, 05:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 7 Hours Expected behaviour: Degradation of service.
Sincerely, PayU customer service.
Feb 27, 18:20 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Mar 12, 03:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in MEXICO AND ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 7 Hours Expected behaviour: Degradation of service.
Sincerely, PayU customer service.
Feb 25, 19:46 GMT-05:00