PayU
All Systems Operational
PayU ? Operational
PayU Secure ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
100.0 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
100.0 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.92 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
100.0 % uptime
Today
Credibanco Visa Operational
90 days ago
100.0 % uptime
Today
Credibanco Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Visa Operational
90 days ago
99.21 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed-Baloto Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
100.0 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
100.0 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear customer,

The payment processing Network in Colombia, Credibanco and PayU has scheduled a maintenance in its platform that will affect our service on PayU. During this period it is possible that intermittencies with the means of payment may occur. We will report any related event after this maintenance.

Date and time of start: September 23th at 22:00 GMT -5.
Date and time of completion: September 23 th at 22:30 GMT- 5
Expected behavior: intermittencies for the Credibanco means of payment

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en Colombia, Credibanco y PayU han programado un mantenimiento que afectará nuestros servicios, durante este periodo de tiempo es probable que se presenten intermitencias con el medio de pago. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 23 de septiembre a las 22:00 GMT -5.
Fecha y hora de terminación: 23 de septiembre a las 22:30 GMT -5.
Comportamiento esperado: Intermitencias del servicio para Credibanco.

Cordialmente,
Servicio al cliente PayU
Posted on Sep 21, 16:18 GMT-05:00
Maintenance Scheduled PSE (ACH) Sep 25, 17:00 - Sep 26, 13:30 -05
Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU. During this period it is possible that intermittencies with the means of payment may occur. We will report any related event after this maintenance.

Date and time of start: September 25th at 17:00 GMT -5.
Date and time of completion: September 26 th at 13:30 GMT- 5
Expected behavior: intermittencies for the PSE means of payment

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Durante este periodo es probable que se presenten intermitencias con el medio de pago. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 25 de septiembre a las 17:00 GMT -5.
Fecha y hora de terminación: 26 de septiembre a las 13:30 GMT -5.
Comportamiento esperado: Intermitencias del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Posted on Sep 13, 17:45 GMT-05:00
CREDIBANCO Scheduled Maintenance Sep 27, 00:00-03:00 -05
Dear customer,

The payment processing Network in Colombia, Credibanco, has scheduled a maintenance on its platform that will affect our services on the PayU platform, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance.

Date and time of start: September 27th at 00:00 GMT -5.
Date and time of completion: September 27th at 03:00 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
PayU customer service.
Posted on Sep 22, 15:59 GMT-05:00
Maintenance Scheduled PSE (ACH) Oct 2, 17:00 - Oct 3, 10:30 -05
Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU. During this period it is possible that intermittencies with the means of payment may occur. We will report any related event after this maintenance.

Date and time of start: October 02th at 17:00 GMT -5.
Date and time of completion: October 03 th at 10:30 GMT- 5
Expected behavior: intermittencies for the PSE means of payment

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Durante este periodo es probable que se presenten intermitencias con el medio de pago. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 2 de octubre a las 17:00 GMT -5.
Fecha y hora de terminación: 3 de octubre a las 13:30 GMT -5.
Comportamiento esperado: Intermitencias del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Posted on Sep 13, 17:49 GMT-05:00
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - Dear CustoDear Customer,

The incident has been resolved, ACH PSE in COLOMBIA for the PayU platform in the last 30 minutes is operating with a transactional approval of 90%)


Sincerely,
PayU customer service.


Estimado Cliente,

El incidente ha sido resuelto, ACH PSE en COLOMBIA para la plataforma PayU en los últimos 30 minutos se encuentra operando con una aprobación transaccional del 90%

Sincerely,
Servicio al cliente de PayU.mer
Sep 20, 01:56 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 01:51 GMT-05:00
Investigating - Dear Customer


Since 01:15 GMT we are experiencing problems with ACH -PSE in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.


A subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service



Estimado Cliente


Desde las 01:15 GMT estamos presentando problemas con la red ACH-PSE en COLOMBIA para la plataforma PayU. Se evidencia caída transaccional. Estamos en contacto con la red a través de canales de soporte y trabajando junto con nuestro Equipo de soporte para obtener una solución rápida, continuamos monitoreando.


Un subconjunto de nuestros clientes puede estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.



Cordialmente,
Servicio al cliente de PayU.
Sep 20, 01:45 GMT-05:00
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - Dear Customer,

The incident has been resolved, CREDIBANCO -VISA in COLOMBIA for the PayU platform in the last 30 minutes is operating with a transactional approval of 90%)


Sincerely,
PayU customer service.


Estimado Cliente,

El incidente ha sido resuelto, CREDIBANCO -VISA en COLOMBIA para la plataforma PayU en los últimos 30 minutos se encuentra operando con una aprobación transaccional del 90%

Sincerely,
Servicio al cliente de PayU.
Sep 17, 04:03 GMT-05:00
Identified - Dear Customer,

The problem has been identified, we continue to record unapproved transactions, our Support Support Team is working on a solution.



Sincerely
PayU customer service.



Estimado Cliente,


El problema ha sido identificado, continuamos registrando transacciones sin aprobación, nuestro Equipo de soporte de soporte se encuentra trabajando en una solución.



Cordialmente,
Servicio al cliente de PayU.
Sep 17, 02:47 GMT-05:00
Update - We are continuing to investigate this issue.
Sep 17, 02:47 GMT-05:00
Investigating - Dear Customer


Since 02:05 GMT we are experiencing problems with CREDIBANCO - VISA in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.


A subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service



Estimado Cliente


Desde las 02:05 GMT estamos presentando problemas con la red CREDIBANCO - VISA en COLOMBIA para la plataforma PayU. Se evidencia caída transaccional. Estamos en contacto con la red a través de canales de soporte y trabajando junto con nuestro Equipo de soporte para obtener una solución rápida, continuamos monitoreando.


Un subconjunto de nuestros clientes puede estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.



Cordialmente,
Servicio al cliente de PayU.
Sep 17, 02:30 GMT-05:00
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - Dear Customer

Since 13:44 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 13:44 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Sep 15, 14:00 GMT-05:00
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 13:22 GMT-05:00
Investigating - Dear Customer

Since 12:13 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 12:13 GMT-5 estamos teniendo problemas con la red de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Sep 15, 12:24 GMT-05:00
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:03 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 14th at 00:00 -5 GMT
Date and time of completion: September 14th at 01:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the PayU platform .

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 14 de septiembre a las 00:00 -5 GMT.
Fecha y hora de terminación: 14 de septiembre a las 01:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en la plataforma
Sep 10, 15:08 GMT-05:00
Sep 13, 2021
Resolved - Dear Customer

Since 19:00 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 19:00 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Sep 13, 20:18 GMT-05:00
Investigating - Dear Customer

Since 17:51 GMT -5 we are experiencing problems with the payment network TRANSBANK -V2 in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 17:51 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK-V2 en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Sep 13, 19:38 GMT-05:00
Completed - The scheduled maintenance has been completed.
Sep 13, 00:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:01 GMT-05:00
Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: September 13th at 00:00 GMT -5.
Date and time of completion: September 13th at 00:30 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 13 de septiembre las 00:00 GMT -5.
Fecha y hora de terminación: 13 de septiembre a las 00:30 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Aug 31, 11:45 GMT-05:00