PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2016

No incidents reported today.

Dec 6, 2016
Resolved - Hacia las 08:15 Hrs. COT., Visanet Perú ha resuelto los problemas en Perú para la plataforma PayU.

Cordialmente,
Servicio al cliente PayU

Dear customer,
Visanet has solved problems At 08:15 Hrs. COT., the system is now operating normally.

Sincerely,
Customer Service PayU.[PayU - Payments API].
Servicio al cliente PayU

Dear customer,
Since 08:15 COT we are experiencing problems with VisaNet Perú, Services PayU. We are getting in touch with the provider to solve problems
Dec 6, 08:54 COT
Investigating - Desde las 05:00 COT estamos presentando problemas con el medio de pago VisaNet Perú, plataforma PayU, estamos revisando con el proveedor para dar una pronta solución.

Cordialmente,
Servicio al cliente PayU

Dear customer,
Since 05:00 COT we are experiencing problems with VisaNet Perú, Services PayU. We are getting in touch with the provider to solve problems

Dear customer,
Visanet has solved problems At 08:15 Hrs. COT., the system is now operating normally.

Sincerely,
Customer Service PayU.[PayU - Payments API].
Dec 6, 06:13 COT
Completed - The scheduled maintenance has been completed.
Dec 6, 00:52 COT
Verifying - Verification is currently underway for the maintenance items.
Dec 6, 00:46 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 06 de Diciembre a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 06 de Diciembre a las 00:30 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: December 06th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: December 06th at 00:30 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Nov 29, 14:16 COT
Dec 5, 2016
Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:00 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Perú: VISANET, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 05 de Diciembre a las 02:00 a.m. Hora Peruana (-05:00 GMT).
Fecha y hora de terminación: 05 de Diciembre a las 03:00 a.m. Hora Peruana (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment option in Perú: VISANET, has scheduled a maintenance in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: December 5th at 02:00 a.m. Peruvian Time (-05:00 GMT).
Date and time of completion: December 5th at 03:00 a.m. Peruvian Time (-05:00 GMT).
Expected behavior: No service availability on the platform.

Sincerely,
Customer Service PayU.
Dec 2, 15:56 COT
Dec 4, 2016
Resolved - Hacia las 01:40 a.m., ACH ha resuelto los problemas para tarjetas débito en Colombia para las plataformas PagosOnline y PayU; el sistema funciona con normalidad.
Dec 4, 02:12 COT
Investigating - Desde la 01:12 a.m. estamos presentando problemas para las tarjetas débito en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente.
Dec 4, 01:48 COT
Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016
Completed - The scheduled maintenance has been completed.
Nov 30, 22:45 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:30 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios
[PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante CREDIBANCO durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 30 de Noviembre a las 22:30 Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 30 de Noviembre a las 22:45 Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de CREDIBANCO.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

Our payment option in Colombia CREDIBANCO, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU -Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with CREDIBANCO during the process. We will be reporting any related event after this maintenance.

Date and time of start: November 30th at 22:30 Colombia Time (-05:00 GMT).
Date and time of completion: November 30th at 22:45 Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the CREDIBANCO platform.

Sincerely,
Customer Service PayU.
Nov 28, 14:51 COT
Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016
Resolved - Credibanco ha resuelto el problema hacia las 12:35 COT. El servicio se encuentra operando con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Credibanco has solved the problem at 12:35 COT. The service is operating normally.

Sincerely,
Customer Service PayU.
Nov 25, 12:54 COT
Investigating - Desde las 11:21 A.M. estamos presentando rechazos con el medio de pago CREDIBANCO Colombia, plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución.

Servicio al cliente PayU.

Dear customer,

Since 11:21 A.M we are experiencing problems with CREDIBANCO Colombia, Services PayU and Pagosonline. We are getting in touch with the provider to solve problems.
Nov 25, 11:30 COT
Nov 24, 2016

No incidents reported.

Nov 23, 2016
Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 02:30 COT
Scheduled - Estimado cliente;

Nuestro medio de pago en Perú VisaNet, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando las transacciones realizadas mediante VisaNet durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 23 de Noviembre a las 02:30 A.M. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 23 de Noviembre a las 05:00 A.M. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de VisaNet.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

Our payment option in Perú VisaNet, has scheduled a maintenance platform that affect our service[PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline -Web Services] rejecting transactions with VisaNet. We will be reporting any related event after this maintenance.

Date and time of start: November 23th at 02:30 A.M. Colombia Time (-05:00 GMT).
Date and time of completion: November 23th at 05:00 A.M. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the VisaNet platform.

Sincerely,

Customer Service PayU.
Nov 22, 17:27 COT