PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: March 13st at 01:00 GTM -5.
Date and time of completion: March 13st at 01:30 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 13 de Marzo a las 01:30 GTM -5.
Fecha y hora de terminación: 13 de Marzo a las 01:30 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Posted on Feb 26, 22:13 GMT-05:00
Past Incidents
Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:02 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 03st at 00:00 COT.
Date and time of completion: March 03st at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout and API

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 03 de Marzo a las 00:00 COT.
Fecha y hora de terminación: 03 de Marzo a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout y API

Cordialmente,
Servicio al cliente PayU.
Feb 26, 20:12 GMT-05:00
Mar 2, 2021
Resolved - Dear Customer,

Since 13:18 GMT-5 the incident has been resolved, the Gateway Platform processes normally.
We will continue to monitor the service

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 13:18 GMT-5 el incidente ha sido resuelto, La Plataforma Gatewayprocesa con normalidad. Continuaremos monitoreando el servicio

Cordialmente,
Servicio al cliente PayU
Mar 2, 13:32 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 2, 12:52 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 2, 12:50 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 2, 12:50 GMT-05:00
Investigating - Dear Customer

Since 11:35 GMT -5 we are experiencing problems with our Gateway Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 11:35 GMT -5 estamos presentando problemas con la plataforma Gateway . Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Mar 2, 12:46 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 2, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 00:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: March 02st at 00:00 GTM -5.
Date and time of completion: March 02st at 02:00 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 02 de Marzo a las 00:00 GTM -5.
Fecha y hora de terminación: 02 de Marzo a las 02:00 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Feb 26, 22:10 GMT-05:00
Resolved - Dear Customer,

Since 00:11 GMT-5 the incident has been resolved, the PayU Web Checkout Platform processes normally.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 00:11 GMT-5 el incidente ha sido resuelto, el Web Checkout de PayU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Mar 2, 00:33 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 1, 23:41 GMT-05:00
Investigating - Dear Customer

Since 22:07 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 22:07 GMT -5 estamos presentando problemas con la plataforma Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.

Atentamente,
Servicio al cliente PayU.
Mar 1, 22:52 GMT-05:00
Mar 1, 2021
Resolved - Dear Customer,

Since 13:34 GMT-5 the incident has been resolved, the PayU Web Checkout Platform processes normally.
We will continue to monitor the service

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 13:34 GMT-5 el incidente ha sido resuelto, el Web Checkout de PayU procesa con normalidad. Continuaremos monitoreando el servicio

Cordialmente,
Servicio al cliente PayU
Mar 1, 13:34 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 12:39 GMT-05:00
Identified - Dear customer;

Because we are presenting broadcasts with the PayU platform. We continue to work together with our Technology Team to get an early short-term solution.

Sincerely,
Customer Service PayU.

Estimado cliente;

Debido a que estamos presentando intermitencias con la plataforma PayU. Continuamos trabajando junto con nuestro Equipo de tecnología para obtener una pronta solución a corto plazo.

Cordialmente,
Servicio al cliente PayU.
Mar 1, 11:59 GMT-05:00
Investigating - Dear Customer

Since 10:40 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 10:40 GMT -5 estamos presentando problemas con la plataforma Web Checkout y API de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Mar 1, 11:07 GMT-05:00
Feb 28, 2021
Resolved - Dear Customer

The scheduled maintenance has been completed., the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

El mantenimiento ha finalizado, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Feb 28, 05:07 GMT-05:00
Update - Dear customer,

The payment processing Network in COLOMBIA, PSE is in maintenance from 00:00 am until 05:00 am. We will report any related event after this maintenance.

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en COLOMBIA, PSE , se encuentra en un mantenimiento desde las 00:00 am hasta las 05:00 am. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Cordialmente,
Servicio al cliente PayU
Feb 28, 01:22 GMT-05:00
Investigating - Dear Customer

Since 00:00 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 00:00 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Feb 28, 00:51 GMT-05:00
Feb 27, 2021

No incidents reported.

Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 00:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 26st at 00:00 GTM -5.
Date and time of completion: February 26st at 00:30 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 26 de Febrero a las 00:00 GTM -5.
Fecha y hora de terminación: 26 de Febrero a las 00:30 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Feb 10, 20:45 GMT-05:00
Feb 25, 2021
Resolved - Dear Customer,

Since 14:47 GMT-5 the incident has been resolved, the PAYU Platform processes normally.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 14:47 GMT-5 el incidente ha sido resuelto, la Plataforma de PAYU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Feb 25, 15:29 GMT-05:00
Update - We are continuing to investigate this issue.
Feb 25, 14:55 GMT-05:00
Update - We are continuing to investigate this issue.
Feb 25, 14:52 GMT-05:00
Investigating - Dear customer;

Since 14:24 GMT -5 we are presenting intermittences with the PayU platform. We are working together with our Technology Team to obtain a quick solution.

Sincerely,
Customer Service PayU.

Estimado cliente;

Desde las 14:24 GMT -5 estamos presentando intermitencias con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de tenología para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU.
Feb 25, 14:49 GMT-05:00
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
Resolved - Dear Customer

Since 05:15 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 05:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.
Feb 22, 05:20 GMT-05:00
Update - We are continuing to investigate this issue.
Feb 22, 05:20 GMT-05:00
Update - Dear Customer

Since 05:15 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 05:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.
Feb 22, 05:16 GMT-05:00
Update - We are continuing to investigate this issue.
Feb 22, 00:20 GMT-05:00
Investigating - Dear Customer,

Since 00:04 GMT -5 we are experiencing problems with the payment network DAVIVIENDA in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 00:04 GMT -5 estamos teniendo problemas con la red de pago DAVIVIENDA en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Feb 22, 00:20 GMT-05:00
Feb 21, 2021
Resolved - Dear Customer

Since 21:05 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 21:05 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.
Feb 21, 21:18 GMT-05:00
Investigating - Dear Customer,

Since 20:36 GMT -5 we are experiencing problems with the payment network DAVIVIENDA in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 20:36 GMT -5 estamos teniendo problemas con la red de pago DAVIVIENDA en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Feb 21, 21:02 GMT-05:00
Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - Dear Customer

Since 08:35 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 08:35 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Feb 19, 08:44 GMT-05:00
Investigating - Dear Customer

We are experiencing degradation with the payment network NIUBIZ in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado Cliente

Estamos teniendo degradación con el medio de pago NIUBIZ en PERU para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Feb 19, 07:49 GMT-05:00
Resolved - Dear Customer

Since 03:51 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 03:51 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad
Feb 19, 04:16 GMT-05:00
Investigating - Dear Customer,

Since 02:01 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 02:01 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.
Feb 19, 02:45 GMT-05:00
Feb 18, 2021
Resolved - Dear Customer,

Since 21:46 GMT-5 the incident has been resolved, the PAYU Platform processes normally.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 21:46 GMT-5 el incidente ha sido resuelto, la Plataforma de PAYU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Feb 18, 22:04 GMT-05:00
Update - We are continuing to investigate this issue.
Feb 18, 19:16 GMT-05:00
Investigating - Dear Customer

Since 18:02 GMT -5 we are experiencing problems with our MERCHANT PANEL for PAYU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 18:02 GMT-5 estamos teniendo problemas con nuestro MERCHANT PANEL para la plataforma PAYU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU
Feb 18, 18:27 GMT-05:00
Feb 17, 2021
Resolved - Dear Customer

Since 16:25 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 16:25 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Feb 17, 16:38 GMT-05:00
Investigating - Dear Customer,

Since 15:18 GMT -5 we are experiencing problems with the payment network DAVIVIENDA in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 15:18 GMT -5 estamos teniendo problemas con la red de pago DAVIVIENDA en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Feb 17, 15:36 GMT-05:00
Completed - The scheduled maintenance has been completed.
Feb 17, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 17st at 00:00 COT.
Date and time of completion: February 17st at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout and API

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 17 de Febrero a las 00:00 COT.
Fecha y hora de terminación: 17 de Febrero a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout y API

Cordialmente,
Servicio al cliente PayU.
Feb 12, 20:43 GMT-05:00
Completed - The scheduled maintenance has been completed.
Feb 17, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 17th at 00:00 COT.
Date and time of completion: February 17th at at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout and API

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio:17 de Febrero a las 00:00 COT.
Fecha y hora de terminación: 17 de Febrero a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout y API

Cordialmente,
Servicio al cliente PayU.
Feb 12, 13:49 GMT-05:00
Completed - The scheduled maintenance has been completed.
Feb 17, 00:55 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:30 GMT-05:00
Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: February 17st at 00:30 GMT -5.
Date and time of completion: February 17st at 00:55 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 17 de Febrero a las 00:30 GMT -5.
Fecha y hora de terminación: 17 de Febrero a las 00:55 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Feb 5, 16:57 GMT-05:00