PayU Latam Status
Identified - We are continuing to investigate this issue.
Apr 17, 05:48 GMT-05:00
Investigating - Dear Customer

Since 01:00 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 01:00 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 17, 01:59 GMT-05:00

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
FraudVault ? Operational
Payment Network Providers ? Partial Outage
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Partial Outage
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2021

Unresolved incident: Degradation with Payment Network PSE.

Apr 16, 2021
Resolved - Dear customer,

PayU SANDBOX service is operating normally since 21:38 GMT -5. We are constantly monitoring the system to avoid future incidents.

Sincerely,
Customer Service PayU


Estimado cliente,

El servicio SANDBOX de la plataforma PayU opera normalmente desde las 21:38 GMT -5, estamos en constante monitoreo del sistema para evitar incidentes futuros.

Cordialmente,
Servicio al cliente PayU
Apr 16, 21:46 GMT-05:00
Update - El proceso de implementación del fix continua.
Apr 16, 16:01 GMT-05:00
Update - El proceso de implementación del fix continua.
Apr 16, 08:54 GMT-05:00
Update - Se inicia el procedimiento de implementación de correctivos por los distintos grupos resolutores involucrados
Apr 16, 07:21 GMT-05:00
Investigating - Since 19:40 a.m GMT -5 we are experiencing problems with SANDBOX for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A big subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 19:30 a.m. GMT -5 estamos presentando problemas con SANDBOX para la plataforma PayU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.
Un gran subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Apr 15, 19:53 GMT-05:00
Apr 15, 2021
Resolved - Dear Customer

Since 14:53 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 14:53 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 15, 15:17 GMT-05:00
Update - we are continuing to investigate this issue
Apr 15, 14:50 GMT-05:00
Investigating - Dear Customer,

Since 08:00 GMT-5 we observed degradation with the BALOTO payment method in COLOMBIA for the PAYU platform. We are in contact with the supplier to receive assistance and a prompt solution to the incident. Transactions are not being processed correctly, we are working to fix the issue.

Estimado cliente,

Desde las 08:00 GMT-5 observamos degradació con el medio de pago BALOTO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

.
Apr 15, 08:38 GMT-05:00
Resolved - Dear Customer

Since 08:12 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 08:12 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 15, 09:01 GMT-05:00
Investigating - Dear Customer,

Since 04:50 GMT -5 we are experiencing problems with the payment method PAGOEFECTIVO in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 04:50 GMT -5 estamos teniendo problemas con el medio de pago PAGOEFECTIVO en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 15, 05:38 GMT-05:00
Resolved - Dear Customer

Since 06:52 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 06:52 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 15, 07:53 GMT-05:00
Investigating - Dear Customer,

Since 23:10 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 23:10 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 14, 23:24 GMT-05:00
Apr 14, 2021
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Resolved - Dear Customer

Since 23:08 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 23:08 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 10, 23:28 GMT-05:00
Investigating - Dear Customer

We are currently experiencing problems with the payment network REDECARD in BRASIL for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Actualmente estamos presentando problemas con el medio de pago REDECARD en BRASIL. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 10, 23:02 GMT-05:00
Apr 9, 2021
Resolved - Dear Customer

Since 15:15 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 15:15 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 9, 15:28 GMT-05:00
Investigating - Dear Customer,

Since 14:55 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 14:55 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 9, 15:10 GMT-05:00
Apr 8, 2021
Resolved - Dear Customer

Since 22:28 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 22:28 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 8, 22:51 GMT-05:00
Investigating - Dear Customer,

Since 21:57 GMT -5 we are experiencing problems with the payment network IZIPAY in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente,

Desde las 21:57 GMT -5 estamos teniendo problemas con el medio de pago IZIPAY en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 8, 22:22 GMT-05:00
Resolved - This incident has been resolved.
Apr 8, 11:45 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results
Apr 8, 11:33 GMT-05:00
Identified - Dear Customer

Since 06:00 GMT -5 we are experiencing problems with our MERCHANT PANEL for PAYU Platform. The access to the application works but some modules such as onboarding process are affected. . We are working on the issue with our Incident's Team in order to get a sooner solution for it.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 06:00 GMT-5 estamos teniendo problemas con nuestro MERCHANT PANEL para la plataforma PAYU. Funciona el ingreso a la aplicación pero algunos módulos como proceso de onboarding se encuentra con afectaciones. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU
Apr 8, 11:27 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 8, 11:25 GMT-05:00
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary, The access to the application works but some modules such as onboarding process are affected
Apr 8, 10:28 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:25 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 8th at 05:00 -5 GMT
Date and time of completion: 8th at 11:30 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 8 de Abril a las 05:00 -5 GMT.
Fecha y hora de terminación: 08 de Abril a las 11:30 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
Apr 8, 10:23 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 8, 09:51 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 08:37 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 8th at 05:00 -5 GMT
Date and time of completion: 8th at 10:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 8 de Abril a las 05:00 -5 GMT.
Fecha y hora de terminación: 08 de Abril a las 10:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
Apr 8, 08:36 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 8, 08:21 GMT-05:00
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:21 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 8th at 05:00 -5 GMT
Date and time of completion: 8th at 08:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 8 de Abril a las 05:00 -5 GMT.
Fecha y hora de terminación: 08 de Abril a las 08:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
Apr 8, 06:20 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:00 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 15:23 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 8th at 05:00 -5 GMT
Date and time of completion: 8th at 06:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 8 de Abril a las 05:00 -5 GMT.
Fecha y hora de terminación: 08 de Abril a las 05:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
Mar 30, 15:22 GMT-05:00
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - Dear Customer

Since 16:04 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 16:04 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 6, 17:16 GMT-05:00
Update - We are continuing to investigate this issue.
Apr 6, 15:01 GMT-05:00
Investigating - Dear Customer,

Since 10:50 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 10:50 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 6, 11:26 GMT-05:00
Apr 5, 2021
Resolved - Dear Customer

Since 12:24 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 12:24 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Apr 5, 12:32 GMT-05:00
Investigating - Dear Customer,

Since 12:00 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 12:00 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Apr 5, 12:14 GMT-05:00
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.