PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento Credibanco Colombia Sep 27, 23:45 - Sep 28, 02:00 COT
Estimado cliente,
Nuestro medio de pago en Colombia CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] and [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante CREDIBANCO durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 27 de Septiembre del 2016 a las 11:50 A.M. Hora Colombia (-5:00 GMT).
Fecha y hora de terminación: 28 de Septiembre del 2016 a las 02:00 A.M. Hora Colombia (-5:00 GMT).

Comportamiento esperado: Indisponibilidad del servicio de la plataforma de CREDIBANCO.
Cordialmente, Servicio al cliente PayU

Dear customer,
Our payment option in colombia Credibanco has Scheduled a Maintenance platform that affect our service [PayU - Web Checkout] and [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with CREDIBANCO. We will be reporting any related event after this maintenance.

Date and time of start: September 27th 2016 at 11:50 A.M. Colombia Time (-5:00 GMT).
Date and time of completion: September 28th 2016 at 02:00 A.M. Colombia Time (-5:00 GMT).

Expected behavior: No service availability on the CREDIBANCO platform.
Sincerely, Customer Service PayU.
Posted on Sep 14, 20:32 COT
Past Incidents
Sep 26, 2016
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 01:01 COT
Scheduled - Estimado cliente,
Nuestro medio de pago en Colombia REDEBAN ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] and [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante REDEBAN durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 26 de Septiembre del 2016 a las 01:00 A.M. Hora Colombia (-5:00 GMT).
Fecha y hora de terminación: 26 de Septiembre del 2016 a las 06:00 A.M. Hora Colombia (-5:00 GMT).

Comportamiento esperado: Posible Intermitencia del servicio de la plataforma de REDEBAN.
Cordialmente, Servicio al cliente PayU

Dear customer,
Our payment option in colombia REDEBAN has Scheduled a Maintenance platform that affect our service [PayU - Web Checkout] and [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with REDEBAN. We will be reporting any related event after this maintenance.

Date and time of start: September 26th 2016 at 01:00 A.M. Colombia Time (-5:00 GMT).
Date and time of completion: September 26th 2016 at 06:00 A.M. Colombia Time (-5:00 GMT).

Expected behavior: possible intermittency on the REDEBAN platform.

Sincerely, Customer Service PayU.
Sep 23, 12:15 COT
Sep 25, 2016

No incidents reported.

Sep 24, 2016
Resolved - REDEBAN ha resuelto el problema hacia las 23:50 COT. El servicio se encuentra operando con normalidad.

REDEBAN has solved the problem at 23:50 COT. The service is operating normally
Sep 24, 00:18 COT
Monitoring - Desde la 07:50 p.m. estamos presentando problemas para las tarjetas de crédito MASTERCARD en Colombia bajo la plataforma PagosOnline. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout] y [PagosOnline - Web Services].

Since 07:50 p.m we are experiencing problems with credit cards MASTERCARD affecting PagosOnline platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout] and [PagosOnline - Web Services]
Sep 23, 21:39 COT
Sep 23, 2016
Completed - The scheduled maintenance has been completed.
Sep 23, 03:01 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:01 COT
Scheduled - Estimado cliente,

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 23 de Septiembre a la 00:00 A.M. Hora Colombia (-5:00 GMT).
Fecha y hora de terminación: 23 de Septiembre a la 03:00 A.M Hora Colombia (-5:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Enviamos esta notificación con anterioridad, permitiendo que se tomen las precauciones y acciones necesarias.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 23th at 00:00 Colombian Time (-5:00 GMT).
Date and time of completion: September 23th at 03:00 A.M. Colombian Time (-5:00 GMT).
Expected behavior: No service availability.

We are sending this notification in advance so that you may take the precautions and actions you deem necessary.

Sincerely,
Customer Service PayU.
Sep 19, 17:30 COT
Sep 22, 2016
Completed - The scheduled maintenance has been completed.
Sep 22, 01:00 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:01 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 22 de Septiembre a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 22 de Septiembre a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 22th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: September 22th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Sep 19, 06:51 COT
Sep 21, 2016

No incidents reported.

Sep 20, 2016
Resolved - REDEBAN ha resuelto el problema hacia las 04:30 COT. El servicio se encuentra operando con normalidad.

REDEBAN has solved the problem at 04:30 COT. The service is operating normally
Sep 20, 04:52 COT
Investigating - Desde las 02:50 A.M. COT estamos presentando rechazos con el medio de pago REDEBAN Colombia, plataforma PayU y Pagosonline, estamos revisando con el proveedor para dar una pronta solución.

Servicio al cliente PayU.

Dear customer,

Since 02:50 A.M. COT we are experiencing problems with REDEBAN Colombia, Services PayU and Pagosonline. We are getting in touch with the provider to solve problems
Sep 20, 03:35 COT
Completed - The scheduled maintenance has been completed.
Sep 20, 01:30 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:30 COT
Scheduled - Estimado cliente,
Nuestro medio de pago en Colombia CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] and [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante CREDIBANCO durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 20 de Septiembre del 2016 a las 00:30 A.M. Hora Colombia (-5:00 GMT).
Fecha y hora de terminación: 20 de Septiembre del 2016 a las 01:30 A.M. Hora Colombia (-5:00 GMT).

Comportamiento esperado: Indisponibilidad del servicio de la plataforma de CREDIBANCO.
Cordialmente, Servicio al cliente PayU

Dear customer,
Our payment option in colombia Credibanco has Scheduled a Maintenance platform that affect our service [PayU - Web Checkout] and [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with CREDIBANCO. We will be reporting any related event after this maintenance.

Date and time of start: September 20th 2016 at 00:30 A.M. Colombia Time (-5:00 GMT).
Date and time of completion: September 20th 2016 at 01:30 A.M. Colombia Time (-5:00 GMT).

Expected behavior: No service availability on the CREDIBANCO platform.
Sincerely, Customer Service PayU.
Sep 14, 20:28 COT
Sep 19, 2016
Resolved - Hacia las 19:25., Banorte ha resuelto los problemas para las tarjetas VISA y Mastercard en México; el sistema funciona con normalidad.

At 19:25., Banorte has solved problems for VISA and MASTERCARD credit cards in México; the system is now operating normally.
Sep 19, 19:32 COT
Investigating - Desde las 18:20. estamos presentando problemas con el medio de pago VISA Y MASTERCARD en mÉXICO bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 18:20 we are experiencing problems with the payment method VISA and MASTERCARD in México. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Sep 19, 18:57 COT
Sep 18, 2016
Resolved - Hacia las 17:10, REDEBAN ha resuelto los problemas para tarjetas MASTERCARD en Colombia para las plataformas PagosOnline; el sistema funciona con normalidad.

At 17:10., REDEBAN has solved the problems for credit cards MASTERCARD for PagosOnline platforms in Colombia, the system is now operating normally.
Sep 18, 17:30 COT
Investigating - Desde la 16:09 estamos presentando problemas para las tarjetas de crédito MASTERCARD en Colombia bajo la plataforma PagosOnline. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout] y [PagosOnline - Web Services]

Since 16:09 we are experiencing problems with credit cards MASTERCARD affecting PagosOnline platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services]
Sep 18, 17:03 COT
Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.

Sep 13, 2016
Resolved - Hacia las 10:05 a.m., ACH ha resuelto los problemas para tarjetas débito en Colombia para las plataformas PagosOnline y PayU; el sistema funciona con normalidad.
Sep 13, 10:15 COT
Investigating - Desde las 09:40am CO. El medio de pago PSE viene presentando fallas en las plataforma PayU y PagosOnline, nos encontramos trabajando para dar una pronta solución.

Since 09:40am CO we are experiencing problems with PSE Colombia.
We are getting in touch with the provider to solve problems.
Sep 13, 09:58 COT
Sep 12, 2016
Resolved - Hacia las 3:07 p.m., ACH ha resuelto los problemas para tarjetas débito en Colombia para las plataformas PagosOnline y PayU; el sistema funciona con normalidad.
Sep 12, 15:28 COT
Investigating - Desde la 2:39 p.m. estamos presentando problemas para las tarjetas débito en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente.
Sep 12, 15:06 COT