PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
DineroMail Operational
DM IPN ? Operational
DM Merchant Panel ? Operational
DM Payments API ? Operational
DM Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Resolved - Dear Customer

Since 02:25 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 02:25 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 29, 03:04 GMT-05:00
Investigating - Dear Customer,

Since 01:00 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Estimado Cliente,

Desde las 01:00 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
May 29, 02:10 GMT-05:00
Completed - The scheduled maintenance has been completed.
May 29, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: May 29th at 00:00 GTM -5.
Date and time of completion: May 29th at 01:00 GTM -5.
Expected behavior: No service availability for NIUBIZ.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 29 de Mayo a las 00:00 GTM -5.
Fecha y hora de terminación: 29 de Mayo a las 01:00 GTM -5.
Comportamiento esperado: Indisponibilidad del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
May 27, 21:16 GMT-05:00
May 28, 2020
Resolved - Dear Customer

Since 22:48 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 22:48 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 28, 23:20 GMT-05:00
Investigating - Dear Customer
Since 21:17 GMT-5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Estimado Cliente
Desde las 21:17 GMT-5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
May 28, 21:15 GMT-05:00
Completed - The scheduled maintenance has been completed.
May 28, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:01 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
May 22, 16:50 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 28th at 00:00 GMT-5.
Date and time of completion: May 28th at 01:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 28 de Mayo a las 00:00 GMT-5.
Fecha y hora de terminación: 28 de Mayo a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio

Cordialmente,
Servicio al cliente PayU
May 22, 10:25 GMT-05:00
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: May 27th at 02:00 GTM -5.
Date and time of completion: May 27th at 03:00 GTM -5.
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en COLOMBIA, CREDIBANCO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 27 de Mayo a las 02:00 GTM -5.
Fecha y hora de terminación: 27 de Mayo a las 03:00 GTM -5.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO .

Cordialmente,
Servicio al cliente PayU
May 19, 21:44 GMT-05:00
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Resolved - Dear Customer
Since 11:06 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 11:06 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
May 20, 12:23 GMT-05:00
Investigating - Desde las 16:10 COT (GMT-5) el medio de pago EFECTY reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

Cordialmente,
Servicio al cliente PayU.

Dear Customer,

From 16:10 COT (GMT-5) the EFECTY payment medium reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service
May 19, 16:15 GMT-05:00
Completed - The scheduled maintenance has been completed.
May 20, 02:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:30 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, REDEBAN, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: May 20th at 01:30 GMT -5.
Date and time of completion: May 20th at 02:30 GMT -5.
Expected behavior: No service availability for REDEBAN.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, REDEBAN, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 20 de Mayo a las 01:30 GMT -5.
Fecha y hora de terminación: 20 de Mayo a las 02:30 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red REDEBAN.

Cordialmente,
Servicio al cliente PayU
May 18, 21:48 GMT-05:00
Completed - The scheduled maintenance has been completed.
May 20, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:01 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 20th at 00:00 GMT-5.
Date and time of completion: May 20th at 01:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 20 de Mayo a las 00:00 GMT-5.
Fecha y hora de terminación: 20 de Mayo a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio

Cordialmente,
Servicio al cliente PayU
May 15, 20:06 GMT-05:00
May 19, 2020