PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to update our Hipervisors, this change will not present transactional unavailability

Date and time of start: Tuesday, May 18th, 00:00 A.M. - Colombian time (-5:00 GMT).
Date and time of completion: Tuesday, May 18th, 04:00 A.M. - Colombian time (-5:00 GMT).

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua, vamos a realizar una ventana de mantenimiento para actualizar nuestros Hipervisores, este cambio no presentara indisponibilidad transaccional:

Fecha y hora de inicio: Martes 18 de Mayo, 00:00 A.M. - hora Colombia (-5:00 GMT).
Fecha y hora de terminación: Martes 18 de Mayo, 04:00 A.M. - hora Colombia (-5:00 GMT).

Cordialmente,
Servicio al cliente PayU.
Posted on May 14, 19:59 GMT-05:00
Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to update our Hipervisors, this change will not present transactional unavailability

Date and time of start: Tuesday, May 19th, 00:00 A.M. - Colombian time (-5:00 GMT).
Date and time of completion: Tuesday, May 19th, 04:00 A.M. - Colombian time (-5:00 GMT).

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua, vamos a realizar una ventana de mantenimiento para actualizar nuestros Hipervisores, este cambio no presentara indisponibilidad transaccional:

Fecha y hora de inicio: Martes 19 de Mayo, 00:00 A.M. - hora Colombia (-5:00 GMT).
Fecha y hora de terminación: Martes 19 de Mayo, 04:00 A.M. - hora Colombia (-5:00 GMT).

Cordialmente,
Servicio al cliente PayU.
Posted on May 14, 20:36 GMT-05:00
Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 19th at 00:00 -5 GMT
Date and time of completion: May 19th at 01:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 19 de Mayo a las 00:00 -5 GMT.
Fecha y hora de terminación: 19 de Mayo a las 01:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
Posted on May 14, 18:52 GMT-05:00
Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to update our Hipervisors, this change will not present transactional unavailability

Date and time of start: Tuesday, May 20th, 00:00 A.M. - Colombian time (-5:00 GMT).
Date and time of completion: Tuesday, May 20th, 04:00 A.M. - Colombian time (-5:00 GMT).

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua, vamos a realizar una ventana de mantenimiento para actualizar nuestros Hipervisores, este cambio no presentara indisponibilidad transaccional:

Fecha y hora de inicio: Martes 20 de Mayo, 00:00 A.M. - hora Colombia (-5:00 GMT).
Fecha y hora de terminación: Martes 20 de Mayo, 04:00 A.M. - hora Colombia (-5:00 GMT).

Cordialmente,
Servicio al cliente PayU.
Posted on May 14, 20:37 GMT-05:00
Maintenance Scheduled PSE (ACH) May 30, 00:00-03:01 -05
Dear customer,
The payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period. We will report any related event after this maintenance.
Date and time of start: May 29th at 11:59 GMT -5.
Date and time of completion: May 30th at 03:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente,
El medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.
Fecha y hora de inicio: 29 de mayo las 11:59 GMT -5.
Fecha y hora de terminación: 30 de Mayo a las 03:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Posted on May 6, 08:50 GMT-05:00
Past Incidents
May 16, 2021
Completed - The scheduled maintenance has been completed.
May 16, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 GMT-05:00
Scheduled - Dear Customer,

Our payment method in BRASIL, ITAÚ BBA has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: May 15th at 23:00 GMT -5.
Date and time of completion: May 16th at 05:00 GMT- 5
Expected behavior: Intermittence on the ITAÚ BBA payment method service.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en BRASIL, ITAÚ BBA ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 15 de Mayo a las 23:00 GMT -5.
Fecha y hora de terminación: 16 de Mayo a las 05:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de el medio de pago ITAU BBA.

Cordialmente,
Servicio al cliente PayU
May 11, 17:26 GMT-05:00
May 15, 2021
May 14, 2021
Resolved - Dear Customer,

Since 20:43 GMT-5 the incident has been resolved, the PayU Web Checkout Platform processes normally.
We will continue to monitor the service

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 20:43 GMT-5 el incidente ha sido resuelto, el Web Checkout de PayU procesa con normalidad. Continuaremos monitoreando el servicio

Cordialmente,
Servicio al cliente PayU
May 14, 21:05 GMT-05:00
Investigating - Dear Customer

Since 20:24 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 20:24 GMT -5 estamos presentando problemas con la plataforma Web Checkout y API de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
May 14, 20:45 GMT-05:00
May 13, 2021

No incidents reported.

May 12, 2021
Resolved - Dear Customer,

Since 16:54 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 16:54 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
May 12, 17:25 GMT-05:00
Investigating - Dear Customer,

Since 15:50 GMT-5 we are experiencing Degradation with the payment network Credibanco - Visa in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado cliente,

Desde las 15:50 GMT-5 estamos teniendo degradación con el medio de pago Credibanco - Visa en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 12, 15:50 GMT-05:00
Resolved - Dear Customer

Since 13:25 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 13:25 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
May 12, 13:45 GMT-05:00
Investigating - Dear Customer

Since 11:45 GMT -5 we are experiencing intermittence with the payment network NIUBIZ in PERÚ for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 11:45 GMT-5 estamos teniendo intermitencias con el medio de pago NIUBIZ en PERÚ para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 12, 12:31 GMT-05:00
May 11, 2021
Resolved - Dear Customer,

Since 20:16 GMT-5 the incident has been resolved, the PAYU Platform processes normally.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 20:16 GMT-5 el incidente ha sido resuelto, la Plataforma de PAYU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 11, 20:38 GMT-05:00
Investigating - Dear customer;

Since 18:51 GMT -5 we are experiencing problems with the PayU platform. We are working together with our Technology Team to obtain a quick solution.

Sincerely,
Customer Service PayU.

Estimado cliente;

Desde las 18:51 GMT -5 estamos experimentando problems con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de tenología para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU.
May 11, 19:07 GMT-05:00
May 10, 2021
Resolved - Dear Customer

Since 22:50 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 22:50 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
May 10, 23:01 GMT-05:00
Investigating - Dear Customer

Since 22:45 GMT -5 we are experiencing problems with the payment network TRANSBANK DEBIT -DIRECT in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 22:45 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK DEBIT -DIRECT en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 10, 22:53 GMT-05:00
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - Dear Customer

Since 12:05 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente

Desde las 12:05 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
May 5, 12:37 GMT-05:00
Investigating - Dear Customer

Since 11:00 GMT -5 we are experiencing problems with the payment network PROCESOS MC in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.



Estimado Cliente

Desde las 11:00 GMT -5 estamos teniendo problemas con el medio de pago PROCESOS MC en PERU para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
May 5, 11:44 GMT-05:00
Completed - The scheduled maintenance has been completed.
May 5, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 5th at 00:00 -5 GMT
Date and time of completion: May 5th at 01:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 5 de Mayo a las 00:00 -5 GMT.
Fecha y hora de terminación: 05 de Mayo a las 01:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
May 3, 09:08 GMT-05:00
May 4, 2021
Resolved - Dear Customer

Since 17:11 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 17:11 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 4, 17:31 GMT-05:00
Investigating - Dear Customer,

Since 16:54 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 16:54 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 4, 17:08 GMT-05:00
Resolved - Dear Customer

Since 02:00 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 02:00 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 4, 02:10 GMT-05:00
Investigating - Dear Customer

Since 01:29 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 01:29 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
May 4, 01:50 GMT-05:00
Resolved - Dear Customer

Since 23:50 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 23:50 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 4, 00:00 GMT-05:00
Investigating - Dear Customer

Since 23:35 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 23:35 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 3, 23:48 GMT-05:00
May 3, 2021
Resolved - Dear Customer

Since 11:52 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 11:52 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 3, 13:01 GMT-05:00
Investigating - Dear Customer

Since 09:36 GMT -5 we are experiencing problems with the payment network PSE -DAVIVIENDA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 09:36 GMT-5 estamos teniendo problemas con el medio de pago PSE- DAVIVIENDA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 3, 11:24 GMT-05:00
Resolved - Dear Customer

Since 06:38 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 06:38 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 3, 06:50 GMT-05:00
Investigating - Dear Customer

Since 06:23 GMT -5 we are experiencing problems with the payment network BANCOMER in MÉXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD and VISA Credit Cards.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 06:23 GMT -5 estamos teniendo problemas con el medio de pago BANCOMER en MÉXICO para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD y VISA.

Cordialmente,
Servicio al cliente PayU
May 3, 06:49 GMT-05:00
May 2, 2021
Resolved - Dear Customer

Since 17:35 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 17:35 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
May 2, 17:32 GMT-05:00
Investigating - Dear Customer,

Since 16:35 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 16:35 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
May 2, 16:41 GMT-05:00