PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

FraudVault   ? Operational
PayU Operational
PAYU - Administrative Module   ? Operational
PAYU - Web Checkout   ? Operational
PAYU - Payments API   ? Operational
PAYU - Reports API   ? Operational
PAYU - Official WebSite   ? Operational
PAYU - Web Service Cash Payments   ? Operational
PAYU - Merchant Panel   ? Operational
PAYU - Brasil Payment   ? Operational
PAYU - Argentina Payment   ? Operational
PAYU - Colombia Payment   ? Operational
PAYU - Perú Payment   ? Operational
PAYU - México Payment   ? Operational
PAYU - Chile Payment   ? Operational
PAYU - Panama Payment   ? Operational
PagosOnline Operational
PagosOnline - Web Checkout   ? Operational
PagosOnline - Web Services   ? Operational
PagosOnline - Administrative Module   ? Operational
PagosOnline - Colombia Payment   ? Operational
DineroMail Operational
Dinero Mail - API / Web Services   ? Operational
Dinero Mail - Checkout Web   ? Operational
Dinero Mail - IPN1   ? Operational
Dinero Mail - IPN2   ? Operational
Dinero Mail - IVR   ? Operational
Dinero Mail - Post Login   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2017

No incidents reported today.

Dec 15, 2017
Resolved - This incident has been resolved.
Dec 15, 01:23 GMT-05:00
Investigating - Estamos presentando problemas con el proveedor del servicio de correo electrónico de la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Lo cual implica retrasos en la entrega de las notificaciones a nuestros usuarios.

We are experiencing problems with the PayU e-mail service provider. We are getting in touch with the provider to solve the incident
Dec 14, 18:30 GMT-05:00
Dec 14, 2017
Resolved - Desde las 12:45 p.m. (Hora de Colombia), se han resuelto los problemas para el procesamiento de pagos para Chile para la plataforma PayU; el sistema funciona con normalidad.

Since 12:45 p.m (Colombian hour), the problems with the payment method for Chile has been resolved. The system is now operating normally.
Dec 14, 13:29 GMT-05:00
Identified - Desde las 12:00 p.m. (Hora de Colombia), se están presentando problemas para el procesamiento de pagos para Chile para la plataforma PayU; estamos revisando con el proveedor para dar una pronta solución al incidente.

Since 12:00 p.m (Colombian hour), we are experiencing problems with the payment method for Chile. We are getting in touch with the provider to solve the incident.
Dec 14, 12:51 GMT-05:00
Dec 13, 2017
Resolved - Hacia las 00:34, COT hora de Colombia, NPS ha resuelto los problemas en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 00:34, COT Colombian time, NPS has solved the problems for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU
Dec 13, 00:52 GMT-05:00
Investigating - Desde las 00:15 a.m (hora de Colombia), estamos presentando problemas para las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Since 00:15 a.m (Colombian time), we are experiencing problems with credit cards VISA, affecting PayU platform in Argentina. We are getting in touch with the provider NPS to solve the incident.
Dec 13, 00:33 GMT-05:00
Dec 12, 2017
Resolved - Hacias las 07:15 pm COT., REDEBAN ha resuelto los problemas para las transacciones en Colombia; el sistema funciona con normalidad.

At 07:15 pm COT., REDEBAN has solved problems for transactions in Colombia; the system is now operating normally
Dec 12, 20:16 GMT-05:00
Investigating - Desde la 04:33 p.m estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PayU y PagosOnline . Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 04:33 p.m we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PayU and PagosOnline platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Dec 12, 16:33 GMT-05:00
Resolved - Hacia las 07:00, COT hora de Colombia, NPS ha resuelto los problemas en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 07:00, COT Colombian time, NPS has solved the problems for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU
Dec 12, 07:18 GMT-05:00
Identified - Desde las 04:40 a.m (hora de Colombia), estamos presentando problemas para las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Since 04:40 a.m (Colombian time), we are experiencing problems with credit cards VISA, affecting PayU platform in Argentina. We are getting in touch with the provider NPS to solve the incident.
Dec 12, 05:58 GMT-05:00
Dec 11, 2017

No incidents reported.

Dec 10, 2017
Resolved - This incident has been resolved.
Dec 10, 20:02 GMT-05:00
Update - Hacia las 19:48 p.m., CIELO ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.

At 19:48 p.m., CIELO has solved problems for transactions in Brazil; the system is now operating normally.
Dec 10, 20:02 GMT-05:00
Investigating - Desde las 19:04 COT. estamos presentando problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 19:40 COT we are experiencing problems with the payment method CIELO in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Dec 10, 19:21 GMT-05:00
Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - Hacia las 04:20 p.m., CIELO ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.

At 04:20 p.m., CIELO has solved problems for transactions in Brazil; the system is now operating normally.
Dec 8, 20:00 GMT-05:00
Investigating - Desde las 05:38am COT. estamos presentando problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 05:38am COT we are experiencing problems with the payment method CIELO in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Dec 8, 10:31 GMT-05:00
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017
Resolved - This incident has been resolved.
Dec 3, 00:23 GMT-05:00
Update - Hacia las 11:00 p.m., TRANSBANK ha resuelto los problemas para las transacciones en Chile; el sistema funciona con normalidad.

At 11:00 p.m., TRANSBANK has solved problems for payments in Chile; the system is now operating normally.
Dec 3, 00:21 GMT-05:00
Investigating - Desde las 20:20 . COT, estamos presentando problemas con el medio de pago Transbank en Chile bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 20:20 . COT, we are experiencing problems with the payment method Transbank in Chile. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Dec 2, 21:39 GMT-05:00
Dec 2, 2017
Resolved - Hacia las 08:33 a.m.., PROCESOS MC ha resuelto los problemas para las tarjetas MASTERCARD y AMERICAN EXPRESS en Perú; el sistema funciona con normalidad.

At 08:33 a.m., PROCESOS MC has solved problems for MASTERCARD and AMERICAN EXPRESS credit cards in Peru; the system is now operating normally.
Dec 2, 08:33 GMT-05:00
Investigating - Desde las 07:33 a.m. estamos presentando problemas con el medio de pago MASTERCARD y AMERICAN EXPRESS en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 07:33 a.m. we are experiencing problems with the payment method MASTERCARD and AMERICAN EXPRESS in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Dec 2, 07:33 GMT-05:00