PayU Latam Status
Incident with Payment Network REDEBAN - Colombia
Investigating - Since 12:48 a.m GMT -5 we are experiencing problems with the payment network REDEBAN in Colombia for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MasterCard Credit Cards.

Desde las 12:48 a.m GMT -5 estamos teniendo problemas con el medio de pago REDEBAN en Colombia para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MasterCard.
Jun 18, 01:55 GMT-05:00

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel   ? Operational
PayU Official WebSite   ? Operational
PayU Payments API   ? Operational
PayU Reports API   ? Operational
PayU Web Checkout   ? Operational
PayU Web Service Cash Payments   ? Operational
FraudVault   ? Operational
Payment Network Providers ? Degraded Performance
Argentina Payment Processing   ? Operational
Brasil Payment Processing   ? Operational
Chile Payment Processing   ? Operational
Colombia Payment Processing   ? Degraded Performance
México Payment Processing   ? Operational
Panamá Payment Processing   ? Operational
Perú Payment Processing   ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel   ? Operational
SANDBOX Payments API   ? Operational
SANDBOX Web Checkout   ? Operational
PagosOnLine ? Operational
POL Merchant Panel   ? Operational
POL Payments API   ? Operational
POL Web Checkout   ? Operational
DineroMail Operational
DM IPN   ? Operational
DM Merchant Panel   ? Operational
DM Payments API   ? Operational
DM Web Checkout   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSE - Scheduled Maintenance Jun 18, 21:00 - Jun 19, 01:00 -05
Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 18th at 09:00 p.m COT.
Date and time of completion: June 19th at 01:00 a.m COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de Junio a las 09:00 p.m COT.
Fecha y hora de terminación: 19 de Junio a las 01:00 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Posted on Jun 14, 15:26 GMT-05:00
PSE - Scheduled Maintenance Jun 22, 23:00 - Jun 23, 07:00 -05
Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 22th at 11:00 p.m COT.
Date and time of completion: June 23th at 07:00 a.m COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 22 de Junio a las 11:00 p.m COT.
Fecha y hora de terminación: 23 de Junio a las 07:00 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU.
Posted on Jun 14, 15:32 GMT-05:00
Past Incidents
Jun 18, 2018
PSE - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 17th at 10:00 p.m COT.
Date and time of completion: June 18th at 02:00 a.m COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 17 de Junio a las 10:00 p.m COT.
Fecha y hora de terminación: 18 de Junio a las 02:00 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Jun 14, 15:28 GMT-05:00
Jun 16, 2018

No incidents reported.

Jun 15, 2018
PROCESOS MC - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 04:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 04:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Peru, PROCESOS MC, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 15th at 04:00 a.m COT.
Date and time of completion: June |5th at 04:30 a.m COT.
Expected behavior: No service availability for PROCESOS MC.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Peru, PROCESOS MC, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 15 de Junio a las 04:00 a.m COT.
Fecha y hora de terminación: 15 de Junio a las 04:30 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PROCESOS MC .

Cordialmente,
Servicio al cliente PayU
Jun 14, 17:55 GMT-05:00
Jun 14, 2018
Problemas ACH PSE
Resolved - Hacia las 12:28 COT., ACH/PSE ha resuelto los problemas para las transacciones en Colombia; el sistema funciona con normalidad.

At 12:28 COT., ACH/PSE has solved problems for transactions in Colombia; the system is now operating normally
Jun 14, 12:48 GMT-05:00
Investigating - Desde las 12:02 COT. estamos presentando rechazos con el medio de pago PSE Colombia , plataforma PayU, estamos revisando con el tercero para dar una pronta solución.

Since 12:02 COT we are experiencing problems with PSE Colombia, We are getting in touch with the provider to solve problems.
Jun 14, 12:19 GMT-05:00
Mantenimiento PagosOnline
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 GMT-05:00
Scheduled - Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 14 de Junio a la 01:00 a.m Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 14 de Junio a las 02:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.


Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: June 14th at 01:00 a.m Colombia Time (-05:00 GMT).
Date and time of completion: June 14th at 02:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.
Jun 8, 18:16 GMT-05:00
Jun 13, 2018
Mantenimiento Plataforma PayU
Completed - The scheduled maintenance has been completed.
Jun 13, 02:01 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 13 de Junio a la 01:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 13 de Junio a las 02:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: June 13th at 01:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: June 13th at 02:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Jun 8, 18:11 GMT-05:00
Jun 12, 2018
Incident with SECURE - ALL LATAM
Resolved - PayU CHECKOUT service is operating normally since 10:25 a.m. We are constantly monitoring the system to avoid future incidents.

El servicio CHECKOUT de la plataforma PayU opera normalmente desde las 10:25 a.m, estamos en constante monitoreo del sistema para evitar incidentes futuros.
Jun 12, 10:48 GMT-05:00
Investigating - Since 1000HRS GMT -5 we are experiencing problems with the SECURE in ALL LATAM for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it.

Desde las 1000HRS GMT -5 estamos presentando problemas con SECURE en LATAM para la plataforma PAYU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.
Jun 12, 10:21 GMT-05:00
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Problemas VISANET Perú
Resolved - Hacia las 12:40, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

At 12:40, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.
Jun 8, 13:04 GMT-05:00
Investigating - Desde las 12:15 COT. estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 12:15 COT we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Jun 8, 12:46 GMT-05:00
Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018
Incident with Checkout - Colombia
Resolved - PayU CHECKOUT service is operating normally since 11:10 a.m. We are constantly monitoring the system to avoid future incidents.

El servicio CHECKOUT de la plataforma PayU opera normalmente desde las 11:10 a.m, estamos en constante monitoreo del sistema para evitar incidentes futuros.
Jun 5, 11:37 GMT-05:00
Update - We are continuing to work on a fix for this issue.
Jun 5, 10:33 GMT-05:00
Identified - Since 09:49 am GMT -5 we are experiencing problems with the Checkout in Colombia for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A big subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 09:49 am GMT -5 estamos presentando problemas con el Checkout en Colombia para la plataforma PayU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.
Un gran subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Jun 5, 10:11 GMT-05:00
Incident with Payment Network PSE - COLOMBIA
Resolved - At 09:43 GMT -5, PSE has solved problems for transactions in Colombia; the system is now operating normally

Hacia las 09:43 GMT -5. PSE ha resuelto los problemas para las transacciones en Colombia; el sistema funciona con normalidad.
Jun 5, 10:15 GMT-05:00
Investigating - Since 09:25 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU and CHECKOUT Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for all Credit Cards.

Desde las 09:25 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU y CHECKOUT. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para todas las tarjetas de crédito.
Jun 5, 09:43 GMT-05:00
Jun 4, 2018
Problemas ACH PSE
Resolved - Hacia las 17:11 COT., ACH/PSE ha resuelto los problemas para las transacciones en Colombia; el sistema funciona con normalidad.

At 17:11 COT., ACH/PSE has solved problems for transactions in Colombia; the system is now operating normally
Jun 4, 17:11 GMT-05:00
Investigating - Desde las 16:28 COT. estamos presentando rechazos con el medio de pago PSE Colombia , plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución.

Since 16:28 COT we are experiencing problems with PSE Colombia, We are getting in touch with the provider to solve problems.
No components were marked as affected by this incident.
Jun 4, 16:28 GMT-05:00
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