PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
DineroMail Operational
DM IPN ? Operational
DM Merchant Panel ? Operational
DM Payments API ? Operational
DM Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance PSE (ACH) Jan 30, 23:59 - Jan 31, 03:59 -05
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 21:10 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: January 30th at 23:59 GMT -5.
Date and time of completion: January 31th at 03:59 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 30 de Enero a las 23:59 GMT -5.
Fecha y hora de terminación: 31 de Enero a las 03:59 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Jan 18, 21:05 GMT-05:00
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020
Resolved - Dear Customer
Since 19:04 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 19:04GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Jan 24, 19:32 GMT-05:00
Investigating - Dear Customer
Since 18:30GMT -5 we are experiencing problems with the payment network VISANETGATEWAYPE in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Estimado Cliente
Desde las 18:30GMT -5 estamos teniendo problemas con el medio de pago VISANETGATEWAYPEen PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA
Jan 24, 18:35 GMT-05:00
Resolved - Dear Customer

Since 09:58 GMT -5, BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 09:58 GMT -5 BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 24, 10:44 GMT-05:00
Update - Dear Customer

Since 09:58 GMT -5, BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 09:58 GMT -5 BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 24, 10:43 GMT-05:00
Investigating - Dear Customer

Since 09:14 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 09:14 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 24, 10:03 GMT-05:00
Completed - The scheduled maintenance has been completed.
Jan 24, 03:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 23:59 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 21:09 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: January 23th at 23:59 GMT -5.
Date and time of completion: January 24th at 03:59 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 23 de Enero a las 23:59 GMT -5.
Fecha y hora de terminación: 24 de Enero a las 03:59 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Jan 18, 20:50 GMT-05:00
Completed - The scheduled maintenance has been completed.
Jan 24, 00:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 23:01 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: JANUARY 23th at 23:30 COT.
Date and time of completion: JANUARY 24th at 00:30 COT.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 23 de ENERO a las 23:30 COT.
Fecha y hora de terminación: 24 de ENERO a las 00:30 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Jan 21, 13:17 GMT-05:00
Jan 23, 2020
Resolved - Dear Customer
Since 23:30 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente
Desde las 23:30 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 23, 23:59 GMT-05:00
Investigating - Dear Customer

Since 22:50 GMT -5 we are experiencing problems with the payment network PROCESOS MC in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 22:50 GMT -5 estamos teniendo problemas con el medio de pago PROCESOS MC en PERU para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 23, 23:31 GMT-05:00
Jan 22, 2020
Resolved - Dear Customer
At 16:00 GMT -5, has solved the problems for transactions in Peru for Pagoefectico; the system is operating normally

Estimado Cliente
Hacia las 16:00 GMT -5, ha resuelto los problemas para las transacciones en Perú para PagoEfectico; el sistema esta operando normalmente
Jan 22, 16:45 GMT-05:00
Update - Estimado Cliente

Continuamos en contacto con el medio de pago para encontrar la solución al inconveniente presentando Las transacciones enviadas a través de este medio de pago están presentando errores


Dear Customer
We continue in contact with the means of payment to find the solution to the inconvenience presenting The transactions sent through this means of payment are presenting errors
Jan 22, 14:45 GMT-05:00
Investigating - Dear Customer,

Since 09:00 GMT -5 the PAGOEFECTIVO payment medium reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service

Estimado Cliente

Desde las 09:00 GMT -5 el medio de pago PAGOEFECTIVO reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

Cordialmente,
Servicio al cliente PayU.
Jan 22, 09:30 GMT-05:00
Resolved - Dear Customer
At 15:32 GMT -5, VISANET has solved problems for VISA credit cards in Perú; the system is now operating normally.

Estimado Cliente
Hacia las 15:32 GMT -5, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
Jan 22, 16:05 GMT-05:00
Investigating - Dear Customer,
Since 15:12 GMT -5 the VISANET payment medium reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service

Estimado Cliente

Desde las 15:12 GMT -5 el medio de pago VISANET reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.
Jan 22, 15:35 GMT-05:00
Completed - The scheduled maintenance has been completed.
Jan 22, 00:33 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: January 22th at 00:00 GMT -5.
Date and time of completion: January 22th at 01:00 GMT -5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 22 de Enero a las 00:00 GMT -5.
Fecha y hora de terminación: 22 de Enero a las 01:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.
Jan 17, 17:28 GMT-05:00
Jan 21, 2020

No incidents reported.

Jan 20, 2020
Resolved - Dear Customer
Since 13:46 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente
Desde las 13:46 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 20, 13:59 GMT-05:00
Update - Dear Customer

Disadvantages continue with CREDIBANCO, the payment method is working on the solution.
Customer Service PayU.

Estimado Cliente

Continúan los inconvenientes con CREDIBANCO el medio de pago se encuentra trabajando en la solución.
Servicio al cliente PayU.
Jan 20, 09:59 GMT-05:00
Investigating - Dear Customer

Since 06:30 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 06:30 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 20, 07:39 GMT-05:00
Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:01 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 13:49 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: January 19 th at 00:00 GMT -5.
Date and time of completion: January 19 th at 06:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 19 de Enero a las 00:00 GMT -5.
Fecha y hora de terminación: 19 de Enero a las 06:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Dec 5, 13:46 GMT-05:00
Jan 18, 2020
Resolved - Since 04:51 GMT-5 the incident has been resolved, the payment network processes without problems


Estimado Cliente

Desde las 04:51 GMT-5 se ha solucionado el incidente, el medio de pago procesa con
Jan 18, 05:58 GMT-05:00
Investigating - Dear Customer

Since 04:01 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for all Credit Cards.

Estimado Cliente

Desde las 04:01 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para todas las tarjetas de crédito
Jan 18, 04:15 GMT-05:00
Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 01:00 GMT-05:00
Scheduled - Dear Customer,

Our payment method in Colombia, REDEBAN has scheduled a maintenance on its platform that will not affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: January 18 th at 01:00 GMT -5.
Date and time of completion: January 18 th at 03:00 GMT- 5
Expected behavior: Normal availability of the REDEBAN network service.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, REDEBAN ha programado un mantenimiento sobre su plataforma que no afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de Enero a las 01:00 GMT -5.
Fecha y hora de terminación: 18 de Enero a las 03:00 GMT -5.
Comportamiento esperado: disponibilidad normal del servicio de la red REDEBAN.

Cordialmente,
Servicio al cliente PayU
Jan 17, 18:41 GMT-05:00
Jan 17, 2020
Resolved - Dear Customer


Since 11:10 GMT-5 the incident has been resolved, the payment network processes without problems


Estimado Cliente

Desde las 11:10 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Jan 17, 11:23 GMT-05:00
Investigating - Dear Customer

Since 10:46 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for all Credit Cards.




Estimado Cliente

Desde las 10:46 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para todas las tarjetas de crédito
Jan 17, 10:59 GMT-05:00
Jan 16, 2020
Resolved - Dear Customer
Since 04:58 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 04:58 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalida
Jan 16, 05:45 GMT-05:00
Investigating - Dear Customer

Since 04:00 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for all Credit Cards.

Estimado Cliente

Desde las 04:00 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para todas las tarjetas de crédito
Jan 16, 04:19 GMT-05:00
Resolved - Dear Customer
Since 04:48 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 04:48 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalida
Jan 16, 05:26 GMT-05:00
Investigating - Dear Customer

Since 04:12 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 04:12 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 16, 04:54 GMT-05:00
Resolved - Dear Customer
Since 01:24 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 01:24 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalida
Jan 16, 02:46 GMT-05:00
Update - Dear Customer
The CREDIBANCO payment method reports that it is working to restore the service in the shortest time possible.

Estimado Cliente
El medio de pago CREDIBANCO informa que está trabajando para restaurar el servicio en el menor tiempo posible.
Jan 16, 00:15 GMT-05:00
Investigating - Dear Customer

Since 20:15 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 20:15 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 15, 20:34 GMT-05:00
Jan 15, 2020
Resolved - Dear Customer

Since 13:50 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente

Desde las 13:50 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Jan 15, 14:08 GMT-05:00
Update - Dear Customer

Disadvantages continue with CREDIBANCO, the payment method remains working on the solution.
PayU customer service.

Estimado Cliente

Continúan los inconvenientes con CREDIBANCO, el medio de pago permanece trabajando en la solución.
Servicio al cliente PayU.
Jan 15, 13:28 GMT-05:00
Update - Dear Customer

Disadvantages continue with CREDIBANCO, the payment method is working on the solution.
Customer Service PayU.

Estimado Cliente

Continúan los inconvenientes con CREDIBANCO el medio de pago se encuentra trabajando en la solución.
Servicio al cliente PayU.
Jan 15, 11:18 GMT-05:00
Update - Dear Customer

The disadvantages continue with the means of payment CREDIBANCO is working on the solution.
Sincerely
Customer Service PayU.

Estimado Cliente

Continúan los inconvenientes con el medio de pago CREDIBANCO se trabaja en la solución.
Servicio al cliente PayU.
Jan 15, 07:34 GMT-05:00
Investigating - Dear Customer

Since 21:06 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 21:06 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 14, 22:20 GMT-05:00
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 00:20 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, CREDIBANCO, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: January 14 th at 00:00 GMT -5.
Date and time of completion: January 14 th at 00:20 GMT- 5
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 14 de Enero a las 00:00 GMT -5.
Fecha y hora de terminación: 14 de Enero a las 00:20 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Jan 13, 22:00 GMT-05:00
Jan 13, 2020

No incidents reported.