PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel   ? Operational
PayU Official WebSite   ? Operational
PayU Payments API   ? Operational
PayU Reports API   ? Operational
PayU Web Checkout   ? Operational
PayU Web Service Cash Payments   ? Operational
FraudVault   ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing   ? Operational
Brasil Payment Processing   ? Operational
Chile Payment Processing   ? Operational
Colombia Payment Processing   ? Operational
México Payment Processing   ? Operational
Panamá Payment Processing   ? Operational
Perú Payment Processing   ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel   ? Operational
SANDBOX Payments API   ? Operational
SANDBOX Web Checkout   ? Operational
PagosOnLine ? Operational
POL Merchant Panel   ? Operational
POL Payments API   ? Operational
POL Web Checkout   ? Operational
DineroMail Operational
DM IPN   ? Operational
DM Merchant Panel   ? Operational
DM Payments API   ? Operational
DM Web Checkout   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018
Resolved - This incident has been resolved.
Nov 16, 14:10 GMT-05:00
Investigating - Since 13:36 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 13:36 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Nov 16, 13:36 GMT-05:00
Nov 15, 2018
Resolved - This incident has been resolved.
Nov 15, 11:12 GMT-05:00
Investigating - Desde las 10:36 COT. estamos presentando rechazos con el medio de pago PSE Colombia, plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución.

Since 10:36 COT we are experiencing problems with PSE Colombia .We are getting in touch with the provider to solve problems.
Nov 15, 10:36 GMT-05:00
Nov 14, 2018
Resolved - This incident has been resolved.
Nov 14, 13:21 GMT-05:00
Investigating - Estimado Cliente

Desde las 12:20 p.m. COT. estamos presentando problemas con el medio de pago MIT en México bajo la plataforma DineroMail. Estamos en contacto con el proveedor para recibir una pronta solución al incidente. Los servicios afectados son [DM- Web Checkout] y [DM - API].

Dear customer;

Since 12:20 p.m COT, we are experiencing problems with the payment method MIT in Mexico. We are getting in touch with the provider to receive the solution for the incident. The services affected are [DM- Web Checkout], [DM - API].
Nov 14, 12:55 GMT-05:00
Resolved - This incident has been resolved.
Nov 14, 06:26 GMT-05:00
Investigating - Desde la 05:20 COT. estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 05:20 COT we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PagosOnline and PayU platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PayU - Web Checkout] and [PayU - Payments API]
Nov 14, 05:35 GMT-05:00
Nov 13, 2018
Resolved - Since 23:10 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 23:10 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Nov 13, 23:36 GMT-05:00
Investigating - Since 22:50 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 22:50 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Nov 13, 23:09 GMT-05:00
Resolved - Since 16:35 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 16:35 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Nov 13, 17:02 GMT-05:00
Investigating - Since 13:22 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 13:22 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Nov 13, 13:30 GMT-05:00
Resolved - This incident has been resolved.
Nov 13, 16:59 GMT-05:00
Identified - Since 15:36 GMT -5 we are experiencing problems with the payment network TRANSBANK in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA, MASTERCARD and AMEX Credit Cards.

Desde las 15:36 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA, MASTERCARD y AMEX.
Nov 13, 16:02 GMT-05:00
Resolved - Hacia las 01:30 a.m., PRISMA ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

At 01:30 a.m., PRISMA has solved problems for VISA credit cards in Peru; the system is now operating normally.
Nov 13, 02:25 GMT-05:00
Investigating - Since 00:18 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 00:18 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Nov 13, 00:43 GMT-05:00
Nov 12, 2018
Resolved - This incident has been resolved.
Nov 12, 05:38 GMT-05:00
Investigating - Desde las 22:20 COT. estamos presentando rechazos con el medio de pago PSE Colombia, plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución.

Since 22:20 COT we are experiencing problems with PSE Colombia .We are getting in touch with the provider to solve problems.
Nov 11, 22:20 GMT-05:00
Nov 11, 2018
Resolved - This incident has been resolved.
Nov 11, 23:22 GMT-05:00
Investigating - Since 10;10 p.m GMT -5 we are experiencing problems with the payment network CIELO in Brazil for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for AMEX and ELO Credit Cards.

Desde las 10;10 p.m GMT -5 estamos teniendo problemas con el medio de pago CIELO en Brasil para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito AMEX y ELO.
Nov 11, 22:39 GMT-05:00
Resolved - This incident has been resolved.
Nov 11, 22:21 GMT-05:00
Investigating - Desde las 21:10 COT. estamos presentando problemas con el medio de pago CIELO; bajo las tarjetas de crédito DINERS en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 21:10 COT. we are experiencing problems with the payment method CIELO, under DINERS credit cards in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API]
Nov 11, 21:28 GMT-05:00
Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - This incident has been resolved.
Nov 9, 15:00 GMT-05:00
Investigating - Since 10:20 GMT -5 estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 10:20 GMT -5 we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Nov 9, 10:49 GMT-05:00
Resolved - Hacia las 10:38 a.m., TRANSBANK ha resuelto los problemas para las tarjetas VISA, MASTERCARD y AMERICAN EXPRESS en Chile; el sistema funciona con normalidad.

At 10:38 a.m., TRANSBANK has solved problems for VISA, MASTERCARD and AMERICAN EXPRESS credit cards in Chile; the system is now operating normally.
Nov 9, 10:57 GMT-05:00
Investigating - Desde las 04:00 . COT, estamos presentando problemas con el medio de pago Bancomer en Mexico bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 04:00 . COT, we are experiencing problems with the payment method Bancomer in Mexico. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Nov 9, 04:45 GMT-05:00
Nov 8, 2018
Resolved - This incident has been resolved.
Nov 8, 08:08 GMT-05:00
Investigating - Since 05:35 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 05:35 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Nov 8, 05:55 GMT-05:00
Nov 7, 2018
Resolved - This incident has been resolved.
Nov 7, 10:55 GMT-05:00
Investigating - Since 07:00 am GMT -5 we are experiencing problems with the Checkout for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A big subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 07:00 am GMT -5 estamos presentando problemas con el Checkout para la plataforma PayU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.
Un gran subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Nov 7, 08:49 GMT-05:00
Resolved - This incident has been resolved.
Nov 7, 09:24 GMT-05:00
Investigating - Desde las 07:00 GMT -5 estamos presentando problemas con los comercios migrados BCASH a PayU. Estamos revisando para dar una pronta solución al incidente.

Since 07:00 GMT -5 we are experiencing problems with the migrated merchants from BCASH to PayU. We are getting in touch with the provider to solve the incident
Nov 7, 07:00 GMT-05:00
Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 07 de Noviembre a la 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 07 de Noviembre a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: November 07th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: November 07th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Nov 6, 10:47 GMT-05:00
Nov 6, 2018
Resolved - Hacia las 04:40 a.m., VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

At 04:40 a.m., VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.
Nov 6, 05:17 GMT-05:00
Investigating - Since 03:30 GMT -5 estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 03:30 GMT -5 we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Nov 6, 03:48 GMT-05:00
Nov 5, 2018
Resolved - Hacia las 05:10 COT ., se ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.

At 05:10 COT., It has been solved problems for transactions in Brazil; the system is now operating normally.
Nov 5, 05:18 GMT-05:00
Investigating - Since 00:05 a.m GMT -5 we are experiencing problems with the payment network CIELO in Brazil for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for AMEX and ELO Credit Cards.

Desde las 00:05 a.m GMT -5 estamos teniendo problemas con el medio de pago CIELO en Brasil para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito AMEX y ELO.
Nov 5, 00:29 GMT-05:00
Nov 4, 2018
Completed - The scheduled maintenance has been completed.
Nov 4, 06:01 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:00 GMT-05:00
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 03 de Noviembre a las 22:00 COT.
Fecha y hora de terminación: 04 de Noviembre a las 06:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: November 03 at 22:00 COT.
Date and time of completion: November 04 at 06:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.
Oct 29, 18:39 GMT-05:00
Nov 3, 2018
Resolved - At 16:45 p.m Colombian time, NPS has solved the problems for credit cards VISA for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Hacia las 16:45 p.m hora de Colombia, NPS ha resuelto los problemas para tarjetas VISA en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.
Nov 3, 17:39 GMT-05:00
Investigating - Since 16:28 p.m GMT -5 we are experiencing problems with the payment network NPS in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA, MASTERCARD and CABAL Credit Cards.

Desde las 16:28 p.m. GMT -5 estamos teniendo problemas con el medio de pago NPS en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA, MASTERCARD y CABAL.
Nov 3, 16:40 GMT-05:00
Nov 2, 2018

No incidents reported.