PayU Latam Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 COT
Scheduled - Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 28 de Marzo a la 00:00 A.M. Hora Colombia (-5:00 GMT).
Fecha y hora de terminación: 28 de Marzo a la 02:00 A.M Hora Colombia (-5:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Enviamos esta notificación con anterioridad, permitiendo que se tomen las precauciones y acciones necesarias.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 28th at 00:00 Colombian Time (-5:00 GMT).
Date and time of completion: March 28th at 02:00 A.M. Colombian Time (-5:00 GMT).
Expected behavior: No service availability.

We are sending this notification in advance so that you may take the precautions and actions you deem necessary.

Sincerely,
Customer Service PayU.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia REDEBAN ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante REDEBAN durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 28 de marzo a las 00:00 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 28 de marzo a las 02:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de REDEBAN.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

Our payment option in Colombia REDEBAN, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with REDEBAN during the process. We will be reporting any related event after this maintenance.

Date and time of start: march 28th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: march 28th at 02:00 p.m. Colombia Time (-05:00 GMT).

Expected behavior: No service availability on the REDEBAN platform.

Sincerely,
Customer Service PayU

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento Redeban Apr 5, 00:00-02:00 COT
Estimado cliente,

Nuestro medio de pago en Colombia REDEBAN ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante REDEBAN durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 05 de abril a las 00:00 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 05 de abril a las 02:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de REDEBAN.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

Our payment option in Colombia REDEBAN, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with REDEBAN during the process. We will be reporting any related event after this maintenance.

Date and time of start: april 05th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: april 05th at 02:00 p.m. Colombia Time (-05:00 GMT).

Expected behavior: No service availability on the REDEBAN platform.

Sincerely,
Customer Service PayU
Posted on Mar 26, 12:12 COT
Past Incidents
Mar 27, 2017
Resolved - Estimado cliente,

Hacia las 20:12 Hora de Colombia, FirstData ha resuelto los problemas en Argentina; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer,

At 20:12 Colombian time, FirstData has solved problems in Argentina; the system is now operating normally.

Sincerely,
Customer Service PayU.
Mar 27, 20:36 COT
Investigating - Estimado cliente,

Desde las 16:28 Hora de Colombia. estamos presentando problemas con el medio de pago FirstData en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Cordialmente,
Servicio al cliente PayU.

Dear customer,

Since 16:28 Colombian Time we are experiencing problems with the payment method FirstData in Argentina. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].

Sincerely,
Customer Service PayU.
Mar 27, 17:16 COT
Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017
Resolved - Estimado cliente,

Hacia las 04:17, REDEBAN ha resuelto los problemas para tarjetas, MASTERCARD en Colombia para la plataforma PagosOnline; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear customer,

At 04:17, REDEBAN has solved the problems for credit cards MASTERCARD for PagosOnline platforms in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU.
Mar 21, 04:37 COT
Investigating - Estimado cliente,

Desde la 22:41 estamos presentando problemas para las tarjetas de crédito MASTERCARD en Colombia bajo la plataforma PagosOnline. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout] y [PagosOnline - Web Services].

Cordialmente,
Servicio al cliente PayU


Dear customer,

Since 22:41 p.m. we are experiencing problems with credit cards MASTERCARD affecting PagosOnline platform in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout] y [PagosOnline - Web Services].
Posted 2 months ago. Jan 11, 2017 - 20:45 COT

Sincerely,
Customer Service PayU.
Mar 21, 02:09 COT
Completed - The scheduled maintenance has been completed.
Mar 21, 02:00 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia REDEBAN ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante REDEBAN durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 21 de marzo a las 00:00 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 21 de marzo a las 02:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de REDEBAN.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

Our payment option in Colombia REDEBAN, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with REDEBAN during the process. We will be reporting any related event after this maintenance.

Date and time of start: march 21th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: march 21th at 02:00 p.m. Colombia Time (-05:00 GMT).

Expected behavior: No service availability on the CREDIBANCO platform.

Sincerely,
Customer Service PayU.
Mar 13, 15:28 COT
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 00:51 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 15 de Marzo a las 00:00 Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 15 de Marzo a las 02:00 Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 15th at 00:00 Colombia Time (-05:00 GMT).
Date and time of completion: March 15th at 02:00 Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Mar 14, 05:43 COT
Mar 14, 2017

No incidents reported.