PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PAYU Platform Scheduled Maintenance Jun 16, 00:00-01:00 -05
Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: June 16th at 00:00 -5 GMT
Date and time of completion: June 16th at 01:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 16 de junio a las 00:00 -5 GMT.
Fecha y hora de terminación: 16 de junio a las 01:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.
Posted on Jun 14, 12:05 GMT-05:00
CREDIBANCO Scheduled Maintenance Jun 23, 00:00-00:30 -05
Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: June 23th at 00:00 GMT -5.
Date and time of completion: June 23th at 00:30 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 23 de Junio a las 00:00 GMT -5.
Fecha y hora de terminación: 23 de Junio a las 00:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Payment Network Providers - Colombia Payment Processing
Posted on Jun 11, 15:26 GMT-05:00
Maintenance Scheduled PSE (ACH) Jun 26, 23:59 - Jun 27, 02:59 -05
Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 26th at 23:59 GMT -5.
Date and time of completion: June 27th at 03:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 26 de Junio a las 23:59 GMT -5.
Fecha y hora de terminación: 27 de Junio a las 03:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Posted on Jun 26, 23:59 GMT-05:00
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Incident with Payment Network REDEBAN - COLOMBIA
Resolved - Dear Customer

Since 10:25 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 10:25 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Jun 10, 10:45 GMT-05:00
Investigating - Dear Customer

Since 09:45 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 09:45 GMT-5 estamos teniendo problemas con la red de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jun 10, 09:57 GMT-05:00
Jun 9, 2021
SANDBOX Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 21:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 19:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: June 09th at 19:00 GM T -5 COT
Date and time of completion: June 09th at 21:00 GM T -5 COT
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 09 de Junio a las 19:00 GM T -5 COT
Fecha y hora de terminación: 09 de Junio a las 21:00 P.M GM T -5 COT
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.
Jun 4, 17:02 GMT-05:00
Incident with Payment Network PSE - COLOMBIA
Resolved - Dear Customer

Since 02:14 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 02:14 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jun 9, 02:33 GMT-05:00
Investigating - Dear Customer,

Since 01:47 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 01:47 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jun 9, 02:14 GMT-05:00
Jun 8, 2021
PayU Maintenance Update of certificate Redcompra
Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to update the certificate of Redcompra, this change will present transactional unavailability

Date and time of start: Tuesday, June 08th, 05:00 A.M. - Chile time (-4:00 GMT).
Date and time of completion: Tuesday, June 08th, 06:00 A.M. - Chile time (-4:00 GMT).

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua, vamos a realizar una ventana de mantenimiento para actualizar el certificado de Redcompra, este cambio presentara indisponibilidad transaccional:

Fecha y hora de inicio: Martes 08 de Junio, 05:00 A.M. - hora Chile (-4:00 GMT).
Fecha y hora de terminación: Martes 08 de Junio, 06:00 A.M. - hora Chile (-5:00 GMT).

Cordialmente,
Servicio al cliente PayU.
Jun 3, 18:16 GMT-05:00
Jun 7, 2021
Incident with Payment Network REDEBAN - COLOMBIA
Resolved - Since 05:14 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 05:14 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Jun 7, 05:30 GMT-05:00
Investigating - Dear Customer

Since 03:00 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 03:00 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jun 7, 03:41 GMT-05:00
Redeban Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, REDEBAN, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 7th at 00:00 GMT -5.
Date and time of completion: June 7th at 03:00 GMT -5.
Expected behavior: No service availability for REDEBAN.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, REDEBAN, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 7 de Junio a las 00:00 GMT -5.
Fecha y hora de terminación: 7 de Junio a las 03:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red REDEBAN.

Cordialmente,
Servicio al cliente PayU
May 24, 19:35 GMT-05:00
Jun 6, 2021

No incidents reported.

Jun 5, 2021
Degradation with Payment Network Credibanco
Resolved - Dear Customer

Since 14:24 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 14:24 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jun 5, 14:45 GMT-05:00
Investigating - Dear Customer,

Since 12:30 GMT-5 we are experiencing timeouts problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado cliente,

Desde las 12:30 GMT-5 estamos teniendo problemas de tiempos elevados con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jun 5, 13:43 GMT-05:00
Jun 4, 2021

No incidents reported.

Jun 3, 2021
PAYU Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: June 03th at 00:00 -5 GMT
Date and time of completion: June 03th at 01:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 03 de Junio a las 00:00 -5 GMT.
Fecha y hora de terminación: 03 de Junio a las 01:00 -5GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente PayU.
May 28, 20:03 GMT-05:00
Jun 2, 2021
Degradation with CHECKOUT-PAYU
Resolved - Dear Customer,

Since 23:56 GMT-5 the incident has been resolved, the PayU Web Checkout Platform processes normally.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 23:56 GMT-5 el incidente ha sido resuelto, el Web Checkout de PayU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jun 2, 00:19 GMT-05:00
Investigating - Dear Customer

Since 22:04 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 22:04 GMT -5 estamos presentando problemas con la plataforma Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando.

Atentamente,
Servicio al cliente PayU.
Jun 1, 22:43 GMT-05:00
Jun 1, 2021
Incident with Payment Network PSE - COLOMBIA
Resolved - Dear Customer

Since 17:05 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 17:05 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jun 1, 17:54 GMT-05:00
Investigating - Dear Customer,

Since 16:45 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.



Estimado Cliente,

Desde las 16:45 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jun 1, 16:53 GMT-05:00
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