PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel   ? Operational
PayU Official WebSite   ? Operational
PayU Payments API   ? Operational
PayU Reports API   ? Operational
PayU Web Checkout   ? Operational
PayU Web Service Cash Payments   ? Operational
FraudVault   ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing   ? Operational
Brasil Payment Processing   ? Operational
Chile Payment Processing   ? Operational
Colombia Payment Processing   ? Operational
México Payment Processing   ? Operational
Panamá Payment Processing   ? Operational
Perú Payment Processing   ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel   ? Operational
SANDBOX Payments API   ? Operational
SANDBOX Web Checkout   ? Operational
PagosOnLine ? Operational
POL Merchant Panel   ? Operational
POL Payments API   ? Operational
POL Web Checkout   ? Operational
DineroMail Operational
DM IPN   ? Operational
DM Merchant Panel   ? Operational
DM Payments API   ? Operational
DM Web Checkout   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2019

No incidents reported today.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Mantenimiento PayU
Completed - The scheduled maintenance has been completed.
Feb 13, 00:53 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Feb 8, 13:36 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 13 de Febrero a la 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 13 de Febreroa las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 13th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: February 13th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Feb 8, 13:35 GMT-05:00
Feb 12, 2019
Incident with Payment Network PROCESOS MC - PERÚ
Resolved - Since 12:55 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 12:55 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Feb 12, 12:55 GMT-05:00
Investigating - Since 12:30 HRS GMT -5 we are experiencing problems with the payment network PROCESOS MC in PERÚ for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD, AMEX Credit Cards.

Desde las 12:30 HRS GMT -5 estamos teniendo problemas con el medio de pago PROCESOS MC en PERÚ para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD, AMEX.
Feb 12, 12:20 GMT-05:00
Mantenimiento PROCESOS MC
Completed - The scheduled maintenance has been completed.
Feb 12, 11:34 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 11:19 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Peru, PROCESOS MC, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 12th at 11:12 a.m COT.
Date and time of completion: February 12th at 11:27 a.m COT.
Expected behavior: No service availability for PROCESOS MC.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Peru, PROCESOS MC, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 12 de Febrero a las 11:12 a.m COT.
Fecha y hora de terminación: 12 de Febrero a las 11:27 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PROCESOS MC .

Cordialmente,
Servicio al cliente PayU
Feb 12, 11:18 GMT-05:00
Incident with Payment Network REDEBAN - COLOMBIA
Resolved - Since 05:51 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 05:51 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Feb 12, 06:30 GMT-05:00
Investigating - Since 05:10 HRS GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for all Credit Cards.

Desde las 05:10 HRS GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para todas las tarjetas de crédito.
Feb 12, 05:34 GMT-05:00
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019
Incident with Payment Network VISANET GATEWAY - PERU
Resolved - At 20:21 GMT -5, VISANET GATEWAY has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 20:21 GMT -5, VISANET GATEWAY ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
Feb 9, 20:35 GMT-05:00
Investigating - Since 18:50 GMT -5 we are experiencing problems with the payment network VISANET GATEWAY in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 18:50 GMT -5 estamos teniendo problemas con el medio de pago VISANET GATEWAY en PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA .
Feb 9, 19:02 GMT-05:00
Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019
Incident with Payment Network PROCESOS MC - PERÚ
Resolved - Since 10:28 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 10:28 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Feb 6, 10:54 GMT-05:00
Investigating - Since 9:45 HRS GMT -5 we are experiencing problems with the payment network PROCESOS MC in PERÚ for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD, AMEX Credit Cards.

Desde las 9:45 HRS GMT -5 estamos teniendo problemas con el medio de pago PROCESOS MC en PERÚ para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD, AMEX.
Feb 6, 10:21 GMT-05:00
Feb 5, 2019
Incident with Payment Network PSE - COLOMBIA
Resolved - Around 19:00 PSE has solved problems for transactions in Colombia; the system is now operating normally.

Hacia las 19:00 PSE ha resuelto los problemas para las transacciones en Colombia; el sistema funciona con
Feb 5, 19:00 GMT-05:00
Update - We are continuing to investigate this issue.
Feb 5, 16:35 GMT-05:00
Investigating - Since 16:35 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Debit Cards.

Desde las 16:35 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas debito.
Feb 5, 17:28 GMT-05:00
Mantenimiento PAGOEFECTIVO
Completed - The scheduled maintenance has been completed.
Feb 5, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:59 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 04th at 23:59 p.m. COT.
Date and time of completion: February 05th at 04:00 a.m. COT.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERU, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 04 de Febrero a las 23:59 p.m. COT.
Fecha y hora de terminación: 05 de Febrero a las 04:00 a.m. COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Jan 30, 20:21 GMT-05:00
Feb 3, 2019
Problemas con CIELO - DINERS - Brasil
Resolved - CIELO - DINERS has solved problems for transactions in Brasil; the system is now operating normally.

CIELO - DINERS ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.
Feb 3, 03:42 GMT-05:00
Investigating - Desde las 19:40 COT. Estamos presentando problemas con el medio de pago CIELO; bajo las tarjetas de crédito DINERS en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 19:40 COT. Estamos teniendo problemas con el método de pago CIELO, bajo las tarjetas de crédito DINERS en Brasil. Nos ponemos en contacto con el proveedor para resolver el incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API]
Feb 2, 20:00 GMT-05:00
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