PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PAGOEFECTIVO Scheduled Maintenance Jul 24, 01:00-05:00 -05
Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: July 24th at 01:00 GMT -5.
Date and time of completion: July 24th at 05:00 GTM -5.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 24 de Julio a las 01:00 GTM -5.
Fecha y hora de terminación: 24 de Julio a la 05:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Posted on Jul 22, 09:20 GMT-05:00
Maintenance Scheduled PSE (ACH) Jul 25, 00:00-03:00 -05
Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: July 25th at 00:00 GMT -5.
Date and time of completion: July 25th at 03:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 25 de Julio a las 00:00 GMT -5.
Fecha y hora de terminación: 25 de Julio a las 03:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Posted on Jun 30, 21:35 GMT-05:00
PAGOEFECTIVO Scheduled Maintenance Jul 25, 23:00 - Jul 26, 02:00 -05
Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: July 25th at 23:00 GMT -5.
Date and time of completion: July 26th at 01:00 GTM -5.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 25 de Julio a las 23:00 GTM -5.
Fecha y hora de terminación: 26 de Julio a la 01:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Posted on Jul 22, 09:23 GMT-05:00
PAYU Platform Scheduled Maintenance Jul 28, 00:00-01:00 -05
Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 28th at 00:00 -5 GMT
Date and time of completion: July 28th at 01:00 -5 GMT
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel .

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 28 de julio a las 00:00 -5 GMT.
Fecha y hora de terminación: 28 de julio a las 01:00 -5 GMT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel.

Cordialmente,
Servicio al cliente de Payu
Posted on Jul 28, 00:00 GMT-05:00
AMERICAN EXPRESS - AMEX Scheduled Maintenance Aug 1, 00:00-05:00 -05
Dear Customer,

The payment network in Argentina and Mexico, AMERICAN EXPRESS has scheduled a maintenance on its platform. We will be reporting any related event after maintenance

Date and time of start: August 01 st at 00:00 GMT -5.
Date and time of completion: August 01st at 05:00 GMT- 5
Expected behavior: Intermittence on the AMERICAN EXPRESS network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, AMERICA EXPRESS ha programado un mantenimiento sobre su plataforma. Estaremos reportando cualquier evento relacionado luego del mantenimiento.

Fecha y hora de inicio: 01 de Agosto a las 00:00 GMT -5.
Fecha y hora de terminación: 01 de Agosto a las 05:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red AMERICAN EXPRESS.

Cordialmente,
Servicio al cliente PayU
Payment Network Providers - Colombia Payment Processing
Posted on Jul 16, 21:58 GMT-05:00
Past Incidents
Jul 23, 2021
Degradation with SECURE-PAYU
Resolved - Dear Customer,

PayU SECURE service is operating normally since 11:11 GMT -5, We are constantly monitoring the system to avoid future incidents.

Sincerely,
Customer Service PayU.

Estimado Cliente,

El servicio SECURE de la plataforma PayU opera normalmente desde las 11:11 GMT-5, estamos en constante monitoreo del sistema para evitar incidentes futuros.

Cordialmente,
Servicio al cliente PayU
Jul 23, 11:11 GMT-05:00
Investigating - Dear Customer

Since 09:32 HRS GMT -5 we are experiencing problems with the SECURE for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it.
Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 09:32 HRS GMT -5 estamos presentando problemas con SECURE para la plataforma PAYU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU
Jul 23, 10:30 GMT-05:00
Jul 22, 2021
NIUBIZ Scheduled Maintenance - PERÚ
Completed - The scheduled maintenance has been completed.
Jul 22, 23:05 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:02 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: July 22nd at 23:30 GTM -5.
Date and time of completion: July 22nd at 23:35 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 22 de Julio a las 23:30 GTM -5.
Fecha y hora de terminación: 22 de Julio a las 23:35 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Jul 22, 19:00 GMT-05:00
Incident with CHECKOUT - API- Latam
Resolved - Dear Customer

Since 11:38 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 11:38 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Atentamente,
Servicio al cliente PayU.
Jul 22, 12:21 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 12:02 GMT-05:00
Investigating - Dear Customer

Since 10:39 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 10:39 GMT -5 estamos presentando problemas con la plataforma Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando.

Atentamente,
Servicio al cliente PayU.
Jul 22, 10:57 GMT-05:00
CREDIBANCO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 02:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:02 GMT-05:00
Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: July 22th at 00:00 GMT -5.
Date and time of completion: Juy 22th at 02:30 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 22 de Julio a las 00:00 GMT -5.
Fecha y hora de terminación: 22 de Julio a las 02:30 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Jul 12, 17:00 GMT-05:00
Jul 21, 2021
SANDBOX Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 20:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:01 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 21th at 19:00 GM T -5 COT
Date and time of completion: July 21th at 20:30 GM T -5 COT
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 21 de Julio a las 19:00 GM T -5 COT
Fecha y hora de terminación: 21 de Julio a las 20:30 P.M GM T -5 COT
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU
Jul 16, 19:06 GMT-05:00
Degradation with CHECKOUT - API- Latam
Resolved - Dear Customer

Since 12:35 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 12:35 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Jul 21, 13:01 GMT-05:00
Investigating - Dear Customer

Since 11:00 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 11:00 GMT -5 estamos presentando problemas con la plataforma Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando.

Atentamente,
Servicio al cliente PayU.
Jul 21, 11:40 GMT-05:00
Degradation with with Payment Network TRANSBANK - CHILE
Resolved - Dear Customer

Since 11:40 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 11:40 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Jul 21, 12:08 GMT-05:00
Investigating - Dear Customer

Since 07:35 GMT -5 we are experiencing problems with the payment network TRANSBANK -V2 in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 07:35 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK-V2 en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jul 21, 08:35 GMT-05:00
Jul 20, 2021
Incident with Payment First Data ARGENTINA
Resolved - Dear Customer

Since 17:40 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 17::40 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 20, 18:12 GMT-05:00
Investigating - Since 17:00 GMT - 5 we are experiencing problems with the payment networks in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA and Mastercard Credit Cards.

Desde las 17:00 GMT - 5 estamos teniendo problemas con los medio de pago en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA y Mastercard.
Jul 20, 17:13 GMT-05:00
Degradation with CHECKOUT-PAYU
Resolved - Dear Customer,

Since 10:51 GMT-5 the incident has been resolved, the PayU Web Checkout Platform processes normally.
We will continue to monitor the service

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 10:51 GMT-5 el incidente ha sido resuelto, el Web Checkout de PayU procesa con normalidad. Continuaremos monitoreando el servicio

Cordialmente,
Servicio al cliente PayU
Jul 20, 11:19 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 11:14 GMT-05:00
Investigating - Dear Customer

Since 08:05 GMT-5 we are experiencing problems with the payment method PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 08:05 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jul 20, 09:39 GMT-05:00
Incident with Payments API - SANDBOX
Resolved - Dear customer,

The Payments API - SANDBOX service is operating normally since 04:08 HRS GMT -5.

Sincerely,
Customer Service PayU


Estimado cliente,

El servicio Payments API- SANDBOX opera normalmente desde las 04:08 GMT -5

Cordialmente,
Servicio al cliente PayU
Jul 20, 04:26 GMT-05:00
Investigating - Dear customer,

Since 02:40 HRS GMT -5 we are experiencing problems with API SANDBOX for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it.

Sincerely,
Customer Service PayU.



Estimado cliente,
Desde las 02:40 HRS GMT -5 estamos presentando problemas con API SANDBOX para la plataforma PayU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU
Jul 20, 03:05 GMT-05:00
Jul 19, 2021
SANDBOX Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 22:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:01 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 19th at 20:00 GM T -5 COT
Date and time of completion: July 19th at 22:00 GM T -5 COT
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 19 de Julio a las 20:00 GM T -5 COT
Fecha y hora de terminación: 19 de Julio a las 22:00 P.M GM T -5 COT
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU
Jul 15, 12:12 GMT-05:00
Degradation with CHECKOUT
Resolved - Dear Customer,

Since 14:28 GMT-5 the incident has been resolved, the PayU Web Checkout Platform processes normally.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 14:28 GMT-5 el incidente ha sido resuelto, el Web Checkout de PayU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 19, 15:00 GMT-05:00
Investigating - Dear Customer

Since 12:20 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 12:20 GMT -5 estamos presentando problemas con la plataforma Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando.

Atentamente,
Servicio al cliente PayU.
Jul 19, 13:25 GMT-05:00
Degradation with Payment Network PSE - COL
Resolved - Dear costumer,

Since 14:28 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 14:28 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 19, 14:59 GMT-05:00
Identified - Dear Customer

Since 12:20 GMT-5 we are experiencing problems with the payment method PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 12:20 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jul 19, 14:30 GMT-05:00
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Degradation with CHECKOUT AND MERCHANT PANEL - PAYU
Resolved - Dear Customer,

Since 21:24 GMT-5 the incident has been resolved, the PayU Web Checkout and Merchant Panel Platform processes normally.

Sincerely,
Customer Service PayU.


Estimado Cliente

Desde las 21:24 GMT-5 el incidente ha sido resuelto, el Web Checkout y Merchant Panel de PayU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 15, 21:43 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 21:29 GMT-05:00
Investigating - Dear Customer

Since 20:40 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 20:40 GMT -5 estamos presentando problemas con la plataforma Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando.

Atentamente,
Servicio al cliente PayU.
Jul 15, 21:02 GMT-05:00
Jul 14, 2021
PAYU Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 00:01 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 14th at 00:00 GMT -5
Date and time of completion: July 14th at 01:00 GMT -5
Expected behavior: Slight intermittencies will be experienced at the Merchant Panel and Web Checkout.

Sincerely,
Customer Service PayU.




Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 14 de Julio a las 00:00 GMT -5.
Fecha y hora de terminación: 14 de Julio a las 01:00 GMT -5.
Comportamiento esperado: Se experimentaran leves intermitencias en el Merchant Panel y Web Checkout.

Cordialmente,
Servicio al cliente PayU.
Jul 9, 18:48 GMT-05:00
Jul 13, 2021
NIUBIZ Scheduled Maintenance - PERÚ
Completed - The scheduled maintenance has been completed.
Jul 13, 01:16 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:30 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: July 13st at 00:30 GTM -5.
Date and time of completion: July 13st at 01:15 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.


Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 13 de Julio a las 00:30 GTM -5.
Fecha y hora de terminación: 13 de Julio a las 01:15 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Jul 13, 00:24 GMT-05:00
Jul 12, 2021
Degradation with MERCHANT PANEL
Resolved - Dear Customer,

Since 18:35 GMT-5 the incident has been resolved, access to the MERCHANT PANEL and transaction reporting is done normally

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 18:35 GMT-5 el incidente ha sido resuelto, el acceso al MERCHANT PANEL y el reporte de transacciones se realiza con normalidad

Cordialmente,
Servicio al cliente PayU
Jul 12, 18:42 GMT-05:00
Investigating - Dear Customer

We are having problems with our MERCHANT PANEL for the PAYU platform and degradation in transaction notification. We are working together with our incident team to get a quick fix solution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Estamos teniendo problemas con nuestro MERCHANT PANEL para la plataforma PAYU y degradación en la notificación de transacciones. Estamos trabajando junto con nuestro equipo de incidentes para obtener una solución rápida

Cordialmente
Servicio al cliente de PayU
Jul 12, 18:19 GMT-05:00
Incident with Payment Network NIUBIZ - PERÚ
Resolved - Dear Customer

Since 14:03 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 14:03 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al Cliente PayU
Jul 12, 14:14 GMT-05:00
Investigating - Dear Customer,

Since 13:10 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 13:10 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.
Jul 12, 13:24 GMT-05:00
Jul 11, 2021
Incident with Payment Network NIUBIZ - PERÚ
Resolved - Dear Customer

Since 02:22 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 02:22 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad
Jul 11, 02:59 GMT-05:00
Investigating - Dear Customer,

Since 02:06 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 02:06 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.
Jul 11, 02:59 GMT-05:00
Jul 10, 2021
Incident with Payment Network NIUBIZ - PERÚ
Resolved - Dear Customer

Since 02:23 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 02:23 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad
Jul 10, 02:32 GMT-05:00
Investigating - Dear Customer,

Since 02:06 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.


Estimado Cliente,

Desde las 02:06 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.
Jul 10, 02:23 GMT-05:00
Jul 9, 2021
issues with SANDBOX - PSE COLOMBIA
Resolved - Dear customer,

PayU SANDBOX service is operating normally since 11:42 GMT -5. We are constantly monitoring the system to avoid future incidents.

Sincerely,
Customer Service PayU


Estimado cliente,

El servicio SANDBOX de la plataforma PayU opera normalmente desde las 11:42 GMT -5, estamos en constante monitoreo del sistema para evitar incidentes futuros.
Jul 9, 11:42 GMT-05:00
Update - We are continuing to investigate this issue.
Jun 28, 10:18 GMT-05:00
Investigating - Dear Costumers,

We are experiencing problems with SANDBOX PSE for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it.

A big subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Estimados Clientes,

Estamos presentando problemas con SANDBOX PSE para la plataforma PayU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.

Un gran subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Jun 28, 10:17 GMT-05:00
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