PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento CREDIBANCO May 29, 02:00-04:00 COT
Estimado cliente,

Nuestro medio de pago en Colombia CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante CREDIBANCO durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 29 de Mayo a las 02:00 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 29 de Mayo a las 04:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de CREDIBANCO.


Cordialmente,
Servicio al cliente PayU.



Dear customer,

Our payment option in Colombia CREDIBANCO, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with CREDIBANCO during the process. We will be reporting any related event after this maintenance.

Date and time of start: may 29th at 02:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: may 29th at 00:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the CREDIBANCO platform.


Sincerely,
Customer Service PayU.
Posted on May 24, 19:02 COT
Past Incidents
May 28, 2017

No incidents reported today.

May 27, 2017
Resolved - Hacia las 12:20 a.m., ACH ha resuelto los problemas para tarjetas débito en Colombia para las plataformas PagosOnline y PayU; el sistema funciona con normalidad.
May 27, 00:38 COT
Monitoring - Desde las 11:53 p.m. estamos presentando problemas para las tarjetas débito en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente.
May 27, 00:10 COT
May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017
Resolved - Hacia las 03:06 a.m., REDEBAN ha resuelto los problemas para tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia para la plataforma PayU; el sistema funciona con normalidad.


At 03:06 a.m., REDEBAN has solved the problems for credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS for PayU platforms in Colombia, the system is now operating normally.
May 24, 03:37 COT
Investigating - Desde la 10:05 p.m.. estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].



Since 10:05 p.m. we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD and DINERS; affecting PayU platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PayU - Web Checkout] and [PayU - Payments API].
May 23, 22:27 COT
Completed - The scheduled maintenance has been completed.
May 24, 01:08 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 24 de Mayo a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 24 de Mayo a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 24th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: May 24th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
May 22, 07:53 COT
May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017
Completed - The scheduled maintenance has been completed.
May 18, 05:58 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:16 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Perú: VISANET, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de mayo a las 01:15 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 18 de mayo a las 03:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma.

Cordialmente,
Servicio al cliente PayU


Dear customer,

Our payment option in Perú: VISANET, has scheduled a maintenance in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: May 18th at 01:15 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: May 18th at 03:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the platform.

Sincerely,
Customer Service PayU.
May 17, 10:08 COT
May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.