PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

DineroMail Operational

DM IPN Operational

DM Merchant Panel Operational

DM Payments API Operational

DM Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2019

No incidents reported today.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

Incident with Payment Network CREDIBANCO COLOMBIA

Resolved - Dear Customer

Since 01:35 GMT -5 , CREDIBANCO has solved the problems for Visa and Mastercard credit cards for PayU platform in México, the system is now operating normally.

Sincerely
Customer Service PayU.

Estimado cliente

Desde las 01:35 GMT -5, CREDIBANCO ha resuelto los problemas para tarjetas Visa y Mastercard en México para la plataforma PayU; el sistema funciona con normalida
Nov 16, 02:05 GMT-05:00

Update - Dear Customer
the intermittence presented by Credibanco is due to internal maintenance by the means of payment

Estimado Cliente
la intermitencia presentada por Credibanco se debe a mantenimientos internos por parte del medio de pago
Nov 16, 01:38 GMT-05:00

Investigating - Dear Customer

Since 01:06 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 01:06 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Nov 16, 01:06 GMT-05:00

Nov 15, 2019

Incident with Payment Network TRANSBANK DIRECT - CHILE

Resolved - At 10:00 GMT-5 TRANSBANK has solved problems for DEBIT and CREDIT cards in Chile; the system is now operating normally.

Hacia las 10:00 GMT-5, TRANSBANK ha resuelto los problemas para las tarjetas DEBITO y CREDITO en Chile; el sistema
Nov 15, 10:00 GMT-05:00

Investigating - Since 09:00 GMT -5 we are experiencing problems with the payment network TRANSBANK in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Credit Cards.

Desde las 09:00 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas credito.
Nov 15, 09:00 GMT-05:00

Nov 14, 2019

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:01 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: November 14 at 00:00 GMT-5.
Date and time of completion: November 14 at 01:00 GMT-5.
Expected behavior: No service availability.

Sincerely, Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 14 de Noviembre a la 00:00 GMT-5.
Fecha y hora de terminación: 14 de Noviembre a la 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente, Servicio al cliente PayU.
Nov 9, 22:00 GMT-05:00

Nov 13, 2019

No incidents reported.

Nov 12, 2019

Incident with Payment Network PSE - Bancolombia - COLOMBIA

Resolved - Since 14:12 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 14:12 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Nov 12, 14:24 GMT-05:00

Investigating - Since 13:10 GMT -5 we are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Desde las 13:10 GMT -5 estamos teniendo problemas con el medio de pago PSE- Bancolombia en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Nov 12, 14:08 GMT-05:00

Nov 11, 2019

Incident with Payment Network BANORTE

Resolved - Dear Customer

Since 03:00 GMT -5 , BANORTE has solved the incident, the system is now operating normally.

Sincerely
Customer Service PayU.

Estimado cliente

Desde las 03:00 GMT -5, BANORTE ha resuelto el incidente, el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 11, 03:35 GMT-05:00

Investigating - Dear Customer

Since 00:30 GMT -5 we are experiencing problems with the payment network BANORTE in MEXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 00:30 GMT -5 estamos teniendo problemas con el medio de pago BANORTE en MÉXICO para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Nov 11, 00:45 GMT-05:00

Nov 10, 2019

No incidents reported.

Nov 9, 2019

Incident with Payment Network ACH -PSE COLOMBIA

Resolved - Dear Customer
Since 11:25 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 11:25 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Nov 9, 12:56 GMT-05:00

Update - Dear Customer

In communication with ACH they inform that they are working for the recovery of the service PSE . This information is extended to all interested parties and we will continue to report any new developments

Estimado Cliente

En comunicación con ACH informan que se encuentran trabajando para la recuperación del servicio PSE. Se hace extensiva esta información a todos los interesados y continuaremos informando cualquier novedad.
Nov 9, 09:47 GMT-05:00

Update - Dear Customer
ACH PSE informs that the inconvenience presented in its network is at a general level and there is no estimated solution time.

Estimado Cliente
ACH PSE informa que el inconveniente presentado en su red es a nivel general y no se tiene un tiempo estimado de solucion.
Nov 9, 07:03 GMT-05:00

Update - Dear Customer

The payment method is working on the solution of the incident.

Estimado Cliente

El medio de pago se encuentra trabajando en la solución del incidente.

Cordialmente,
Servicio al cliente PayU
Nov 9, 04:23 GMT-05:00

Investigating - Dear Customer

Since 00:38 GMT-5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 00:38 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Nov 9, 01:02 GMT-05:00

Incident with Payment Network CREDIBANCO COLOMBIA

Resolved - Dear Customer

Since 01:21 GMT -5 , CREDIBANCO has solved the problems for Visa and Mastercard credit cards for PayU platform in México, the system is now operating normally.

Sincerely
Customer Service PayU.

Estimado cliente

Desde las 01:21 GMT -5, CREDIBANCO ha resuelto los problemas para tarjetas Visa y Mastercard en México para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 9, 01:41 GMT-05:00

Investigating - Dear Customer

Since 01:11 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 01:11 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Nov 9, 01:22 GMT-05:00

Nov 8, 2019

Incident with Payment Network BANORTE

Resolved - Dear Customer

Since 17:10 GMT -5 , BANORTE has solved the incident, the system is now operating normally.

Estimado cliente;

Desde las 17:10 GMT -5, BANORTE ha resuelto el incidente, el sistema funciona con normalidad.
Nov 8, 17:33 GMT-05:00

Investigating - Dear Customer

Since 16:21 GMT -5 we are experiencing problems with the payment network BANORTE in MEXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 16:21 GMT -5 estamos teniendo problemas con el medio de pago BANORTE en MÉXICO para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Nov 8, 16:50 GMT-05:00

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.