PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

NIUBIZ Scheduled Maintenance - PERÚ Sep 24, 23:00-23:30 -05

Dear customer,

Our payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: September 24th at 23:00 GTM -5.
Date and time of completion: September 24th at 23:30 GTM -5.
Expected behavior: No service availability for NIUBIZ.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 24 de Septiembre a las 23:00 GTM -5.
Fecha y hora de terminación: 24 de Septiembre a las 23:30 GTM -5.
Comportamiento esperado: Indisponibilidad del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Posted on Sep 15, 05:37 GMT-05:00

Past Incidents

Sep 22, 2020

Incident with Payment Network FALABELLA COLOMBIA

Resolved - Dear Customer

Since 08:58 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 08:58 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Sep 22, 09:15 GMT-05:00

Investigating - Dear Customer

Since 07:15 GMT -5 we are experiencing problems with the payment network FALABELLA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 07:15 GMT-5 estamos teniendo problemas con el medio de pago FALABELLA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Sep 22, 08:00 GMT-05:00

Sep 21, 2020

No incidents reported.

Sep 20, 2020

Maintenance Scheduled PSE (ACH)

Completed - The scheduled maintenance has been completed.
Sep 20, 01:05 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:20 GMT-05:00

Scheduled - Dear customer,
The payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period. We will report any related event after this maintenance.
Date and time of start: September 20th at 00:00 GMT -5.
Date and time of completion: September 20th at 01:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente,
El medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.
Fecha y hora de inicio: 20 de Septiembre las 00:00 GMT -5.
Fecha y hora de terminación: 20 de Septiembre a las 01:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Sep 20, 00:19 GMT-05:00

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Incident with Payment Network BANK_REFERENCED

Resolved - Dear Customer

The incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Se ha solucionado el incidente, El medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Sep 18, 08:58 GMT-05:00

Investigating - Dear Customer,
Since 08:30 GMT-5 we are experiencing problems with the payment network BANK_REFERENCED in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident’s resolution.

Sincerely,
Customer Service PayU.

Estimado cliente,
Desde las 08:30 GMT-5 estamos teniendo problemas con el medio de pago BANCO REFERENCIADO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Sep 2, 08:30 GMT-05:00

Degradation with Payment Network PSE

Resolved - Dear Customer

Since 07:15 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 07:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Sep 18, 07:39 GMT-05:00

Investigating - Dear Customer

Since 03:00 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 03:00 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Sep 18, 06:41 GMT-05:00

Sep 17, 2020

Incident with Payment Network PSE

Resolved - This incident has been resolved.
Sep 17, 23:01 GMT-05:00

Update - We are continuing to investigate this issue.
Sep 17, 23:00 GMT-05:00

Update - Dear Customer

Since 22:41 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 22:41 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Sep 17, 23:00 GMT-05:00

Investigating - Dear Customer

Since 22:22 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 22:22 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Sep 17, 22:48 GMT-05:00

Incident with Payment Network NIUBIZ - PERÚ

Resolved - Dear Customer

Since 18:05 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 18:05 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Sep 17, 18:39 GMT-05:00

Investigating - Dear Customer,

Since 16:58 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente,

Desde las 16:58 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Sep 17, 17:16 GMT-05:00

CREDIBANCO Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 GMT-05:00

Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: September 17st at 00:00 GMT -5.
Date and time of completion: September 17st at 02:00 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 17 de Septiembre a las 00:00 GMT -5.
Fecha y hora de terminación: 17 de Septiembre a las 02:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Payment Network Providers - Colombia Payment Processi
Sep 9, 13:51 GMT-05:00

CREDIBANCO Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 GMT-05:00

Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: September 17st at 00:00 GMT -5.
Date and time of completion: September 17st at 02:00 GMT- 5
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 17 de Septiembre a las 00:00 GMT -5.
Fecha y hora de terminación: 17 de Septiembre a las 02:00 GMT -5.
Comportamiento esperado: Indisponibilidad de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Sep 8, 21:21 GMT-05:00

PAYU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 17th at 00:00 COT.
Date and time of completion: September 17th at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout. Our API payments component will operate normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 17 de Septiembre a las 00:00 COT.
Fecha y hora de terminación: 17 de Septiembre a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout. Nuestro componente de pagos por el API operará con normalidad.

Cordialmente,
Servicio al cliente PayU.
Sep 17, 00:00 GMT-05:00

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

NIUBIZ Scheduled Maintenance - PERÚ

Completed - The scheduled maintenance has been completed.
Sep 12, 00:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: September 12th at 00:00 GTM -5.
Date and time of completion: September 12th at 00:30 GTM -5.
Expected behavior: No service availability for NIUBIZ.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 12 de Septiembre a las 00:00 GTM -5.
Fecha y hora de terminación: 12 de Septiembre a las 00:30 GTM -5.
Comportamiento esperado: Indisponibilidad del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Sep 4, 20:23 GMT-05:00

Sep 11, 2020

Delay Argentina Pago Facil

Resolved - This incident has been resolved.
Sep 11, 08:54 GMT-05:00

Update - We are continuing to investigate this issue.
Sep 11, 08:54 GMT-05:00

Investigating - Since 00:00 GMT - 5 we are experiencing delay with the payment networks in Argentina PagoFacil. We are getting in touch with the provider to ask for incident’s resolution.

Desde las 00:00 GMT - 5 estamos teniendo retrasos con los medio de pago en Argentina PagoFacil. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Sep 1, 00:00 GMT-05:00

Sep 10, 2020

No incidents reported.

Sep 9, 2020

Incident with Payment Network Credibanco

Resolved - Dear Customer

Since 03:22 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 03:22 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Sep 9, 03:36 GMT-05:00

Investigating - Dear Customer,

Since 01:00 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado cliente,

Desde las 01:00 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Sep 9, 01:21 GMT-05:00

Sep 8, 2020

No incidents reported.