PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel   ? Operational
PayU Official WebSite   ? Operational
PayU Payments API   ? Operational
PayU Reports API   ? Operational
PayU Web Checkout   ? Operational
PayU Web Service Cash Payments   ? Operational
FraudVault   ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing   ? Operational
Brasil Payment Processing   ? Operational
Chile Payment Processing   ? Operational
Colombia Payment Processing   ? Operational
México Payment Processing   ? Operational
Panamá Payment Processing   ? Operational
Perú Payment Processing   ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel   ? Operational
SANDBOX Payments API   ? Operational
SANDBOX Web Checkout   ? Operational
PagosOnLine ? Operational
POL Merchant Panel   ? Operational
POL Payments API   ? Operational
POL Web Checkout   ? Operational
DineroMail Operational
DM IPN   ? Operational
DM Merchant Panel   ? Operational
DM Payments API   ? Operational
DM Web Checkout   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Incident with Payment Network VISANET V2 - PERÚ
Resolved - At 20:51 GMT -5, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 20:51 GMT -5, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.
Dec 6, 21:25 GMT-05:00
Investigating - Since 20:06 GMT -5 we are experiencing problems with the payment network VISANET V2 in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 20:06 GMT -5 estamos teniendo problemas con el medio de pago VISANET V2 en PERUpara la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Dec 6, 20:32 GMT-05:00
Incident Visanet Peru
Resolved - Estimado cliente;

Hacia las 09:20, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 09:20, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.

Sincerely,
Customer Service PayU.
Dec 6, 09:35 GMT-05:00
Investigating - Since 04:30 GMT -5 estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 04:30 GMT -5 we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Dec 6, 04:30 GMT-05:00
Mantenimiento PayU
Completed - The scheduled maintenance has been completed.
Dec 6, 00:21 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 06 de Diciembre a la 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 06 de Diciembre a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: December 06th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: December 06th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Dec 3, 10:07 GMT-05:00
Dec 5, 2018
Incident with Payment Network PRISMA(VISA) - ARGENTINA
Resolved - This incident has been resolved.
Dec 5, 23:59 GMT-05:00
Investigating - Since 21:40 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 21:40 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Dec 5, 21:58 GMT-05:00
Dec 4, 2018
Incident with Payment Network Visanet- PERÚ
Resolved - At 12:31 GMT -5, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 12:31 GMT -5, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.
Dec 4, 12:54 GMT-05:00
Investigating - Since 11:27 GMT -5 estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 11:27 GMT -5 we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Dec 4, 11:39 GMT-05:00
Dec 3, 2018

No incidents reported.

Dec 2, 2018
Incident with Payment Network PSE - COLOMBIA
Resolved - PSE has solved problems for transactions in Colombia; the system is now operating normally.

PSE ha resuelto los problemas para las transacciones en Colombia; el sistema funciona con normalidad.
Dec 2, 04:52 GMT-05:00
Investigating - Since 02:30 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Debit Cards.

Desde las 02:30 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas debito.
Dec 2, 03:28 GMT-05:00
Dec 1, 2018
Mantenimiento PSE (ACH) Colombia
Completed - The scheduled maintenance has been completed.
Dec 1, 05:54 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:05 GMT-05:00
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 01 de Diciembre a las 02:00 COT.
Fecha y hora de terminación: 01 de Diciembre a las 06:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: December 01 at 02:00 COT.
Date and time of completion: December 01 at 06:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.
Dec 1, 02:01 GMT-05:00
Nov 30, 2018

No incidents reported.

Nov 29, 2018
Incident with Payment Network Visanet- PERÚ
Resolved - At 00:59 GMT -5, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 00:59 GMT -5, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.
Nov 29, 01:42 GMT-05:00
Investigating - Since 00:42 GMT -5 estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 00:42 GMT -5 we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Nov 29, 00:57 GMT-05:00
Nov 28, 2018
Incident with Payment Network Visanet- PERÚ
Resolved - At 06:51 GMT -5, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 06:51 GMT -5, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.
Nov 28, 07:14 GMT-05:00
Investigating - Since 03:36 GMT -5 estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Desde las 03:36 GMT -5 we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Nov 28, 06:39 GMT-05:00
Incident with Payment Network PRISMA(VISA) - ARGENTINA
Resolved - This incident has been resolved.
Nov 28, 01:30 GMT-05:00
Investigating - Since 21:30 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISACredit Cards.

Desde las 21:30 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Nov 27, 21:30 GMT-05:00
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