PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

DineroMail Operational

DM IPN Operational

DM Merchant Panel Operational

DM Payments API Operational

DM Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 6, 2020

PAYU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 00:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:01 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: August 06th at 00:00 COT.
Date and time of completion: August 06th at 00:30 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout. Our API payments component will operate normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 06 de Agosto a las 00:00 COT.
Fecha y hora de terminación: 06 de Agosto a las 00:30 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout. Nuestro componente de pagos por el API operará con normalidad.

Cordialmente,
Servicio al cliente PayU.
Aug 4, 18:04 GMT-05:00

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

Incident with Payment Network PSE BANCOLOMBIA

Resolved - Dear Customer

Since 22:20 GMT-5,the incident has been resolved, the payment method works with no incidents.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 22:20 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Aug 3, 23:13 GMT-05:00

Investigating - Dear Customer

Since 20:46 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 20:46 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente P
Aug 3, 20:46 GMT-05:00

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Incident with Payment Network Izipay - Perú

Resolved - Dear Customer

Since 14:55 GMT-5,the incident has been resolved, the payment method works with no incidents.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 14:55 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Aug 1, 15:56 GMT-05:00

Investigating - Dear Customer

Since 13:07 GMT -5 we are experiencing problems with the payment network IZIPAY in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 13:07 GMT -5 estamos teniendo problemas con la red de pago IZIPAY en PERU para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Aug 1, 13:29 GMT-05:00

Degradation with Payment Network PSE- DAVIVIENDA

Resolved - Dear Customer

Since 14:50 GMT-5,the incident has been resolved, the payment method works with no incidents.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 14:50 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Aug 1, 15:47 GMT-05:00

Investigating - Dear Customer,
Since 14:00 GMT-5 we are experiencing problems with the payment network PSE DAVIVIENDA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Some transactions sent via this payment network are being marked with error.

Estimado cliente,
Desde las 14:00 GMT-5 estamos teniendo problemas con el medio de pago PSE DAVIVIENDA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Varias de las transacciones enviadas a través de este medio de pago están presentando errores.
Aug 1, 14:00 GMT-05:00

Jul 31, 2020

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 31, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 31st at 00:00 GMT-5.
Date and time of completion: July 31st at 01:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 31 de Julio las 00:00 GMT-5.
Fecha y hora de terminación: 31 de Julio a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio
Jul 30, 11:20 GMT-05:00

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Incident with Payment Network Credibanco

Resolved - Dear Customer

Since 10:38 GMT-5 the incident has been resolved, the payment network processes without problems
Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 10:38 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Jul 29, 11:10 GMT-05:00

Investigating - Dear Customer,
Since 10:08 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado cliente,
Desde las 10:08 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente,
Servicio al cliente PayU
Jul 29, 10:37 GMT-05:00

Jul 28, 2020

No incidents reported.

Jul 27, 2020

Incident with Payment NPS Argentina

Resolved - Dear Customer

Since 18:10 GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 18:10 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 27, 18:53 GMT-05:00

Investigating - Since 15:30 GMT - 5 we are experiencing problems with the payment networks in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA and Mastercard Credit Cards.

Desde las 15:30 GMT - 5 estamos teniendo problemas con los medio de pago en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA y Mastercard.
Jul 27, 15:46 GMT-05:00

Incident with Payment First Data ARGENTINA

Investigating - Since 14:55 GMT - 5 we are experiencing problems with the payment networks in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA and Mastercard Credit Cards.

Desde las 14:55 GMT - 5 estamos teniendo problemas con los medio de pago en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA y Mastercard.
Jul 27, 15:25 GMT-05:00

Incident with Payment FIRST DATA

Resolved - Since 14:55 GMT - 5 we are experiencing problems with the payment networks in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA and Mastercard Credit Cards.

Desde las 14:55 GMT - 5 estamos teniendo problemas con los medio de pago en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA y Mastercard.
Jul 27, 15:00 GMT-05:00

Incident with Payment Network Credibanco

Resolved - Dear Customer

Since 06:52 GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 06:52 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 27, 07:31 GMT-05:00

Investigating - Dear Customer,

Since 04:05 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado cliente,

Desde las 04:05 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente,
Servicio al cliente PayU
Jul 27, 04:05 GMT-05:00

CREDIBANCO Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 00:15 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:00 GMT-05:00

Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: July 27th at 00:00 GMT -5.
Date and time of completion: July 27th at 00:15 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 27 de Julio a las 00:00 GMT -5.
Fecha y hora de terminación: 27 de Julio a las 00:15 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Jul 23, 19:07 GMT-05:00

Jul 26, 2020

PSE Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 02:01 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:01 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, PSE, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: JULY 26 th at 00:00 COT.
Date and time of completion: JULY 26 th at 02:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en COLOMBIA, PSE , ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 26 de JULIO a las 00:00 COT.
Fecha y hora de terminación: 26 de JULIO a las 02:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE .

Cordialmente,
Servicio al cliente PayU
Jul 25, 23:59 GMT-05:00

Jul 25, 2020

Incident with Payment Network REDEBAN - COLOMBIA

Resolved - Dear Customer

Since 12:55 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 12:55 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 25, 13:33 GMT-05:00

Investigating - Dear Customer

Since 10:43 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 10:43 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jul 25, 11:08 GMT-05:00

PSE Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 02:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, PSE, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: JULY 25 th at 00:00 COT.
Date and time of completion: JULY 25 th at 02:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en COLOMBIA, PSE , ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 25 de JULIO a las 00:00 COT.
Fecha y hora de terminación: 25 de JULIO a las 02:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE .

Cordialmente,
Servicio al cliente PayU
Jul 14, 20:00 GMT-05:00

Jul 24, 2020

Incident with Payment Network CREDIBANCO

Resolved - Dear Customer

Since 12:36 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 12:36 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jul 24, 12:53 GMT-05:00

Investigating - Dear Customer,

Since 12:09 HRS GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado cliente,

Desde las 12:09 HRS GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jul 24, 12:25 GMT-05:00

Jul 23, 2020

No incidents reported.