PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 26, 2017

No incidents reported today.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017
Resolved - Estimado cliente;

Hacia las 17:24 COT, PROCESOS MC ha resuelto los problemas para las tarjetas MASTERCARD y AMERICAN EXPRESS en Perú; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 17:24 COT, PROCESOS MC has solved problems for MASTERCARD and AMERICAN EXPRESS credit cards in Peru; the system is now operating normally.

Sincerely,
Customer Service PayU.
Jun 23, 17:34 COT
Investigating - Estimado cliente;

Desde las 14:54 COT. estamos presentando problemas con el medio de pago MASTERCARD y AMERICAN EXPRESS en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 14:54 COT we are experiencing problems with the payment method MASTERCARD and AMERICAN EXPRESS in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].

Sincerely,
Customer Service PayU.
Jun 23, 15:45 COT
Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - El servicio API Reports de la plataforma PayU opera normalmente desde las 21:13 COT, estamos en constante monitoreo del sistema para evitar incidentes futuros.

PayU API Reports service is operating normally since 21:13 COT, We are constantly monitoring the system to avoid future incidents
Jun 21, 21:31 COT
Investigating - Descripción de la incidencia:

Desde las 18:30 COT., estamos presentando problemas en el servicio API Reports para la plataforma PayU; afectando a todos los clientes con este servicio. Estamos trabajando para dar una pronta solución al incidente.

Since 18:30 COT, we are presenting problems in the API Reports service for the PayU platform; Affecting all customers with this service. We are working to give an early solution to the incident.
Jun 21, 19:47 COT
Completed - The scheduled maintenance has been completed.
Jun 21, 00:57 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:01 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 21 de Junio a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 21 de Junio a las 01:00 a.m.. Hora de Colombia (-05:00 GMT). Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: June 21 at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: June 21 at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Jun 16, 20:11 COT
Jun 20, 2017
Resolved - Hacia las 01:55 a.m., PROCESOS MC ha resuelto los problemas para las tarjetas MASTERCARD y AMERICAN EXPRESS en Perú; el sistema funciona con normalidad.

At 01:55 a.m., PROCESOS MC has solved problems for MASTERCARD and AMERICAN EXPRESS credit cards in Peru; the system is now operating normally.
Jun 20, 03:20 COT
Identified - Desde las 10:16 p.m. estamos presentando problemas con el medio de pago MASTERCARD y AMERICAN EXPRESS en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 10:16 p.m we are experiencing problems with the payment method MASTERCARD and AMERICAN EXPRESS in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Jun 19, 23:15 COT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017
Resolved - El servicio API Payments y Checkout de la plataforma PayU opera normalmente desde las 10:56 a.m, estamos en constante monitoreo del sistema para evitar incidentes futuros.

PayU API and Checkout service is operating normally since 10:56 a.m. We are constantly monitoring the system to avoid future incidents.
Jun 14, 11:07 COT
Investigating - Titulo: Problemas en API PayU

Descripción de la incidencia:

Desde las 10:46 am., estamos presentando problemas en el servicio API Payments y Checkout para la plataforma PayU; afectando a todos los clientes con esta integración. Estamos trabajando para dar una pronta solución al incidente.

Since 10:46 am., we are presenting problems with the Payments API and Checkout for the PayU Platform. We are working on the solution of the incident.
Jun 14, 10:57 COT
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.