PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2017
Completed - The scheduled maintenance has been completed.
Feb 22, 00:54 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 22 de Febrero a las 12:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 22 de Febrero a las 12:45 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 22th at 12:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: February 22th at 12:45 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Feb 16, 10:42 COT
Completed - The scheduled maintenance has been completed.
Feb 22, 00:43 COT
Scheduled - Estimado cliente,



Nuestro medio de pago en Colombia CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante CREDIBANCO durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.



Fecha y hora de inicio: 21 de Febrero a las 01:00 a.m. Hora Colombia (-05:00 GMT).

Fecha y hora de terminación: 21 de Febrero a las 02:00 a.m. Hora Colombia (-05:00 GMT).

Comportamiento esperado: Indisponibilidad del servicio de la plataforma de CREDIBANCO.



Cordialmente,

Servicio al cliente PayU.



Dear customer,



Our payment option in Colombia CREDIBANCO, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with CREDIBANCO during the process. We will be reporting any related event after this maintenance.



Date and time of start: February 21th at 01:00 a.m. Colombia Time (-05:00 GMT).

Date and time of completion: February 21th at 02:00 a.m. Colombia Time (-05:00 GMT).

Expected behavior: No service availability on the CREDIBANCO platform.



Sincerely,

Customer Service PayU.
Feb 14, 16:02 COT
Completed - The scheduled maintenance has been completed.
Feb 22, 00:42 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] y [PagosOnline -Web Services] rechazando transacciones realizadas mediante CREDIBANCO durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.



Fecha y hora de inicio: 20 de Febrero a las 11:00 p.m. Hora Colombia (-05:00 GMT).

Fecha y hora de terminación: 21 de Febrero a las 00:00 a.m. Hora Colombia (-05:00 GMT).

Comportamiento esperado: Indisponibilidad del servicio de la plataforma de CREDIBANCO.



Cordialmente,

Servicio al cliente PayU.



Dear customer,

Our payment option in Colombia CREDIBANCO, has scheduled a maintenance platform that affect our service [PayU - Web Checkout], [PayU - Web Services], [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with CREDIBANCO during the process. We will be reporting any related event after this maintenance.



Date and time of start: February 20th at 11:00 p.m. Colombia Time (-05:00 GMT).

Date and time of completion: February 21th at 00:00 a.m. Colombia Time (-05:00 GMT).

Expected behavior: No service availability on the CREDIBANCO platform.



Sincerely,

Customer Service PayU.
Feb 14, 15:58 COT
Feb 21, 2017

No incidents reported.

Feb 20, 2017
Resolved - Hacia las 01:12, CIELO ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.

At 01:12., CIELO has solved problems for transactions in Brazil; the system is now operating normally.
Feb 20, 01:25 COT
Investigating - Desde las 00:14. estamos presentando problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 00:14 we are experiencing problems with the payment method CIELO in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Feb 20, 00:44 COT
Feb 19, 2017

No incidents reported.

Feb 18, 2017
Completed - The scheduled maintenance has been completed.
Feb 18, 04:21 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 COT
Scheduled - Estimado cliente;

Nuestro medio de pago en Colombia PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PagosOnline - Web Checkout] y [PagosOnline - Web Services] rechazando las transacciones realizadas mediante PSE durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 17 de Febrero a las 10:00 p.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 18 de Febrero a las 05:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de PSE.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Our payment option in Colombia PSE, has scheduled a maintenance platform that affect our service [PagosOnline - Web Checkout] and [PagosOnline - Web Services] rejecting transactions with PSE. We will be reporting any related event after this maintenance.

Date and time of start: February 17th at 10:00 p.m.. Colombia Time (-05:00 GMT).
Date and time of completion: February 18th at 05:00 a.m.. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the PSE platform.

Sincerely,
Customer Service PayU.
Feb 14, 10:14 COT
Feb 16, 2017
Completed - The scheduled maintenance has been completed.
Feb 16, 04:35 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 16 de Febrero a las 12:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 16 de Febrero a las 03:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 16th at 12:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: February 16 at 03:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Feb 10, 15:37 COT
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017
Resolved - This incident has been resolved.
Feb 13, 10:20 COT
Identified - The issue has been identified and a fix is being implemented.
Feb 13, 09:53 COT
Investigating - Desde las 07:02 hrs. Hora de Colombia (-05:00 GMT) estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 07:02 hrs. Colombia Time (-05:00 GMT) we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Feb 13, 07:52 COT
Completed - The scheduled maintenance has been completed.
Feb 13, 01:01 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 13 de Febrero a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 13 de Febrero a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 13th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: February 13th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.
Feb 8, 12:26 COT
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017

No incidents reported.

Feb 8, 2017
Resolved - Hacia las 10:46 a.m., se han resuelto los problemas con el CHECKOUT; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

At 10:46 a.m., the problems with CHECKOUT platform have been resolved; the system is now operating normally.

Sincerely,
Customer Service PayU.
Feb 8, 11:02 COT
Investigating - Estimado cliente,
De las 10:06 A.M. hora Colombia (-5:00 GMT), se presentan problemas con el Checkout de la plataforma PayU, excepto para Argentina.

Cordialmente,
Servicio al cliente PayU.

Dear customer,
Since 10:06 A.M. Colombia time (-5:00 GMT), we experienced problems with the PayU's Checkout, except for Argentina.

Sincerely,
Customer Service PayU.
Feb 8, 10:33 COT