PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

FraudVault   ? Operational
PayU Operational
PAYU - Administrative Module   ? Operational
PAYU - Web Checkout   ? Operational
PAYU - Payments API   ? Operational
PAYU - Reports API   ? Operational
PAYU - Official WebSite   ? Operational
PAYU - Web Service Cash Payments   ? Operational
PAYU - Merchant Panel   ? Operational
PAYU - Brasil Payment   ? Operational
PAYU - Argentina Payment   ? Operational
PAYU - Colombia Payment   ? Operational
PAYU - Perú Payment   ? Operational
PAYU - México Payment   ? Operational
PAYU - Chile Payment   ? Operational
PAYU - Panama Payment   ? Operational
PagosOnline Operational
PagosOnline - Web Checkout   ? Operational
PagosOnline - Web Services   ? Operational
PagosOnline - Administrative Module   ? Operational
PagosOnline - Colombia Payment   ? Operational
DineroMail Operational
Dinero Mail - API / Web Services   ? Operational
Dinero Mail - Checkout Web   ? Operational
Dinero Mail - IPN1   ? Operational
Dinero Mail - IPN2   ? Operational
Dinero Mail - IVR   ? Operational
Dinero Mail - Post Login   ? Operational
PayU - SANDBOX ? Operational
SANDBOX - API   ? Operational
SANDBOX - Checkout   ? Operational
SANDBOX - Secure   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018

No incidents reported.

Apr 19, 2018
Resolved - Hacia las 15:24 hrs. se ha normalizado los problemas para las transacciones en México; el sistema funciona con normalidad.

At 15:24 hrs. the problems for transactions in Mexico are resolved now; the system is now operating normally.
Apr 19, 15:24 GMT-05:00
Investigating - Desde las 14:00 hrs. estamos presentando problemas en México bajo la plataforma DineroMail. Estamos en contacto con el proveedor para recibir una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout], [PayU - Payments API] y [DM]

Since 14:00 hrs. we are experiencing problems with DineroMail in Mexico. We are getting in touch with the provider to receive the solution for the incident. The services affected are [PayU - Web Checkout], [PayU - Payments API] and [DM]
Apr 19, 15:03 GMT-05:00
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018
Resolved - Hacia las 06:59, COT hora de Colombia, NPS ha resuelto los problemas en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 06:59, COT Colombian time, NPS has solved the problems for PayU platform in Colombia, the system is now operating normally.
Apr 15, 07:53 GMT-05:00
Investigating - Desde las 03:30 a.m (hora de Colombia), estamos presentando problemas para las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Since 03:30 a.m (Colombian time), we are experiencing problems with credit cards VISA, affecting PayU platform in Argentina. We are getting in touch with the provider NPS to solve the incident.
Apr 15, 06:34 GMT-05:00
Apr 14, 2018
Resolved - Hacia las 13:45, COT hora de Colombia, se ha resuelto los problemas con NPS en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 13:45, COT Colombian time, it has solved the problems with NPS for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU
Apr 14, 14:03 GMT-05:00
Investigating - Estimado Cliente
Desde las 12:10 pm (hora de Colombia), se esta presentado una degradación de servicio con las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 12:20 p.m (Colombian time), we are experiencing service degradation with credit cards VISA affecting PayU platform in Argentina, We are getting in touch with the provider NPS to solve the incident.

Sincerely,
Customer Service PayU
Apr 14, 13:23 GMT-05:00
Resolved - Hacia las 09:10, COT hora de Colombia, se ha resuelto los problemas con NPS en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 09:10, COT Colombian time, it has solved the problems with NPS for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU
Apr 14, 09:37 GMT-05:00
Investigating - Estimado Cliente
Desde las 08:30 p.m (hora de Colombia), se esta presentado una degradación de servicio con las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 08:30 p.m (Colombian time), we are experiencing service degradation with credit cards VISA affecting PayU platform in Argentina, We are getting in touch with the provider NPS to solve the incident.

Sincerely,
Customer Service PayU
Apr 13, 20:30 GMT-05:00
Apr 12, 2018
Resolved - Hacia las 20:29 Hrs. se ha solucionado el inconveniente presentado, el servicio opera con normalidad.

Dear Customer,
Around 20:29 Hrs the presented problem has been solved, the service operates normally.
Apr 12, 20:29 GMT-05:00
Investigating - Desde las 18:16 COT (GMT-5) el medio de pago BALOTO reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

Cordialmente,
Servicio al cliente PayU.

Dear Customer,

From 18:16 COT (GMT-5) the BALOTO payment medium reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service
Apr 12, 18:16 GMT-05:00
Apr 11, 2018

No incidents reported.

Apr 10, 2018
Completed - The scheduled maintenance has been completed.
Apr 10, 01:57 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 10 de Abril a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 10 de Abril a las 02:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 10 at 01:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: April 10 at 02:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU
Apr 7, 19:33 GMT-05:00
Apr 9, 2018
Resolved - Estimado cliente,
Hacia las 19:00 Hrs. se ha solucionado el inconveniente presentado, el servicio opera con normalidad.

Dear Customer,
Around 7:00 PM the presented problem has been solved, the service operates normally.
Apr 9, 19:25 GMT-05:00
Investigating - Estimado cliente,

Desde las 16:50 COT (GMT-5) el medio de pago BALOTO reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

Cordialmente,
Servicio al cliente PayU.

Dear Customer,

From 16:50 COT (GMT-5) the BALOTO payment medium reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service.
Apr 9, 18:01 GMT-05:00
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.