Status: PayU Latam
All Systems Operational
PayU ? Operational
90 days ago
99.96 % uptime
Today
PayU Secure ? Operational
PayU Payments API ? Operational
90 days ago
99.96 % uptime
Today
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.98 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.98 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.98 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
99.98 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.95 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
99.96 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
99.96 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
99.96 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
99.98 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
99.98 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.83 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.95 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.59 % uptime
Today
Credibanco Visa Operational
90 days ago
99.97 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.97 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.95 % uptime
Today
Movii Mastercard Operational
90 days ago
99.95 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
99.99 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
99.99 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.98 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.96 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.96 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 40 Minutes
Expected behaviour: Degradation of service with payment method PRISMA.
Country: Argentina
Impact: Argentina Payment Processing (PRISMA Mastercard,Visa).

Sincerely,
PayU customer service.

Posted on Mar 17, 2024 - 08:38 GMT-05:00
AMEX Scheduled Maintenance Mar 21, 2024 22:00 - Mar 22, 2024 05:00 GMT-05:00
Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 08, 2024 - 12:29 GMT-05:00
AMEX Scheduled Maintenance Mar 24, 2024 20:00 - Mar 25, 2024 03:00 GMT-05:00
Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 07, 2024 - 15:37 GMT-05:00
Niubiz Scheduled Maintenance Apr 8, 2024 01:00-01:15 GMT-05:00
Dear customer,

The payment processing Network in Peru, Niubiz, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Maintenance duration 15 Minutes.
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 12, 2024 - 15:23 GMT-05:00
Niubiz Scheduled Maintenance Apr 10, 2024 01:05-01:25 GMT-05:00
Dear customer,

The payment processing Network in Peru, Niubiz, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Maintenance duration 20 Minutes
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 12, 2024 - 15:24 GMT-05:00
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024
Resolved - Dear Customer,



Since the 07:00 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 17, 08:33 GMT-05:00
Investigating - Dear Customer



Since 03:00 GMT - 5 we are having problems with ACH - PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 17, 06:38 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:50 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Mar 17, 01:49 GMT-05:00
Mar 16, 2024
Resolved - Dear Customer,



Since the 11:01 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 16, 11:24 GMT-05:00
Investigating - Dear Customer



Since 10:26 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 16, 10:39 GMT-05:00
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 23:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 30 Minutes
Affectation Time: 30 Minutes
Expected behaviour: Possible Degradation of service.

Sincerely,
PayU customer service.

Mar 15, 17:13 GMT-05:00
Resolved - Dear Customer,



Since the 19:27 GMT – 5, the problem has been solved, PSE_AVANZA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 15, 19:29 GMT-05:00
Investigating - Dear Customer



Since 17:50 GMT -5 we are having problems with PSE_AVANZA in COLOMBIA for PayU platform, error transactions increased with response codes like NOT_ACCEPTED_TRANSACTTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 15, 18:17 GMT-05:00
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours
Affectation: 45 minutes
Expected behaviour: Unavailability of service for 45 minutes

Sincerely,
PayU customer service.

Mar 11, 11:46 GMT-05:00
Mar 13, 2024
Mar 12, 2024
Resolved - Dear Customer,



Since the 22:32 GMT -5 the problem has been solved, PRISMA in ARGENTINA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 12, 22:49 GMT-05:00
Investigating - Dear Customer

Since 21:22 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Mar 12, 21:33 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 HOUR
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.

Mar 7, 11:22 GMT-05:00
Resolved - Dear Customer,



Since the 00:10 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 12, 00:17 GMT-05:00
Investigating - Dear Customer



Since 23:40 GMT - 5 we are having problems with ACH - PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 11, 23:59 GMT-05:00
Mar 11, 2024
Mar 10, 2024
Resolved - Dear Customer,



Since the 03:00 GMT - 5 the problem has been solved, PSE-AVANZA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 10, 04:09 GMT-05:00
Investigating - Dear Customer



We are having problems with PSE-AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 9, 23:46 GMT-05:00
Mar 9, 2024
Mar 8, 2024
Resolved - Dear Customer,



The incident has been resolved, Efecty in Colombia for the PayU platform in the last 180 minutes has been operating.



Sincerely,
PayU customer service.

Mar 8, 18:51 GMT-05:00
Investigating - Dear Customer



Since 08:35 GMT - 5 we are having problems with EFECTY in Colombia for PayU platform, we don´t have transactions approved, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 8, 09:03 GMT-05:00
Mar 7, 2024
Resolved - Dear Customer,

Since the 00:34 Hrs the problem has been solved, FISERV Visa in Argentina for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

Mar 7, 00:48 GMT-05:00
Investigating - Dear Customer


Since 23:40 GMT -5 we are having problems with FISERV Visa in Argentina for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Mar 7, 00:10 GMT-05:00
Mar 6, 2024
Resolved - Dear Customer,



Since the 11:00 GMT - 5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 6, 13:51 GMT-05:00
Investigating - Dear Customer



Since 10:40 GMT-5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 6, 10:52 GMT-05:00
Resolved - Dear Customer,



Since the 07:13 GMT - 5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 6, 07:21 GMT-05:00
Investigating - Dear Customer


Since 06:40 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for the PayU platform, rejected transactions increased, which indicates that we have a transactional degradation, however, the network is not completely down. We are working together with our Support Team to obtain a prompt solution.



A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 6, 07:04 GMT-05:00
Resolved - Dear Customer,


Since the 04:00 GMT-5 the problem has been solved, PSE -PSE AVANZA in COLOMBIA for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

Mar 6, 04:53 GMT-05:00
Investigating - Dear Customer

Since 23:00 GMT - 5 we are having problems with PSE - PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 5, 23:50 GMT-05:00
Resolved - Dear Customer,

Since the 23:22 Hrs the problem has been solved, FISERV Visa in Argentina for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

Mar 6, 00:05 GMT-05:00
Investigating - Dear Customer


Since 23:04 GMT -5 we are having problems with FISERV Visa in Argentina for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Mar 5, 23:23 GMT-05:00
Mar 5, 2024
Resolved - Dear Customer,



Since the 17:45GMT-5 the problem has been solved,MOVII in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 5, 18:09 GMT-05:00
Investigating - Dear Customer



Since 16:25 GMT-5 we are having problems with MOVII in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 5, 16:44 GMT-05:00
Resolved - Dear Customer,



Since the 11:25 GMT-5 the problem has been solved, PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 5, 11:47 GMT-05:00
Investigating - Dear Customer



Since 10:49 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 5, 11:14 GMT-05:00
Resolved - Dear Customer,



Since the 06:05 GMT - 5 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 5, 06:12 GMT-05:00
Investigating - Dear Customer



Since 05:33 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 5, 06:00 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 5, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 07 hours
Expected behaviour: Unavailability of service / degradation of service and outage for 5 five minutes

Sincerely,
PayU customer service

Feb 19, 19:45 GMT-05:00
Mar 4, 2024
Resolved - Dear Customer,



Since the 16:10 the problem has been solved, PSE_AVANZA in Colombia for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 4, 16:26 GMT-05:00
Investigating - Dear Customer



Since 14:42 GMT - we are experiencing problems with PSE_AVANZA in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service

Mar 4, 15:58 GMT-05:00
Resolved - Dear Customer,


Since 12:10 GMT - 5. the incident has been resolved, PSE-AVANZA in COLOMBIA for the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.

Mar 4, 13:00 GMT-05:00
Investigating - Dear Customer



Since 11:21:00 GMT -5 we are having problems with PSE-AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 4, 11:41 GMT-05:00
Resolved - Dear Customer,



Since the 11:05 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 4, 11:24 GMT-05:00
Investigating - Dear Customer



Since 10:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 4, 10:33 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 4, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing network in COLOMBIA, DAVIVIENDA, has scheduled a maintenance in its platform that will possibly affect our services in Payu , consequently, transactions made with this payment method during this period of time will probably be rejected. any related incident after the maintenance will be reported in a timely manner.

Duration: 4 hours.
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Feb 28, 18:39 GMT-05:00