PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Mantenimiento Plataforma PayU Aug 31, 00:00-01:00 COT
Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 31 de Agosto a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 31 de Agosto a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: August 31 at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: August 31 at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Posted on Aug 18, 19:03 COT
Past Incidents
Aug 30, 2016
Completed - The scheduled maintenance has been completed.
Aug 30, 00:01 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 22:30 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Brasil, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Cielo Brasil]. Estaremos reportando cualquier novedad relacionada después del mantenimiento.
Fecha y hora de inicio: 30 de Agosto del 2016 a las 00:30 A.M. Hora Brasil (-3:00 GMT).
Fecha y hora de terminación: 30 de Agosto del 2016 a las 02:00 A.M. Hora Brasil (-3:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de Cielo

Cordialmente,
Servicio al cliente PayU.

Dear customer,

Our payment provider in Brazil has scheduled a platform maintenance that will affect our service [PayU - Cielo Brazil]. We will be reporting any related event after this maintenance.
Date and time of start: August 30th 2016 at 00:30 A.M. Brazilian Time (-3:00 GMT).
Date and time of completion: August 30th 2016 at 02:00 A.M Brazilian Time (-3:00 GMT).
Expected behavior: No service availability on Cielo´s platform.

Sincerely,
Customer Service PayU
Aug 26, 09:53 COT
Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016
Resolved - Hacia las 03:00 Hrs. COT., Visanet Perú ha resuelto los problemas para tarjetas Visa en Perú para la plataforma PayU.

Visanet has solved problems At 03:00 Hrs. COT., the system is now operating normally
Aug 26, 03:12 COT
Investigating - Desde las 23:10 Hrs. COT, estamos presentando errores con el medio de pago Visa en Perú, plataforma PayU, estamos revisando con el tercero para dar una pronta solución. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API]
Cordialmente,
Servicio al cliente PayU.

Dear customer
Since 23:10 Hrs. COT, we are experiencing problems with VISA Perú. We are getting in touch with the provider to solve problems. Services affected are [PayU - Web Checkout] and [PayU - Payments API]
Sincerely,
Customer Service PayU.
Aug 26, 00:02 COT
Aug 25, 2016
Resolved - NPS Argentina ha resuelto el problema hacia las 03:30am COT. El servicio se encuentra operando con normalidad.
Cordialmente,
Servicio al cliente PayU.

Dear customer,

NPS Argentina has solved the problem at 03:30am COT. The service is operating normally
Aug 25, 04:28 COT
Investigating - Desde las 00:10 A.M. estamos presentando rechazos con el medio de pago NPS Argentina, plataforma PayU y DineroMail, estamos revisando con el tercero para dar una pronta solución.

Servicio al cliente PayU.

Dear customer,

Since 00:10 A.M we are experiencing problems with NPS Argentina, Services PayU y DineroMail. We are getting in touch with the provider to solve problems
Aug 25, 01:36 COT
Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016
Resolved - Hacia las 02:00 Hora Colombia (-5:00 GMT), CIELO ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.

At 02:00 Colombia Time (-5:00 GMT), CIELO has solved problems for transactions in Brazil; the system is now operating normally.
Aug 22, 03:49 COT
Monitoring - Estimado cliente,
Desde las 01:42 Hora Colombia (-5:00 GMT) estamos presentando problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.

Dear customer,
Since 01:42 Colombia Time (-5:00 GMT) we are experiencing problems with the payment method CIELO in Brazil. We are getting in touch with the provider to solve the incident.

Sincerely,
Customer Service PayU.
Aug 22, 01:56 COT
Aug 21, 2016

No incidents reported.

Aug 20, 2016
Resolved - El servicio de procesamiento de la plataforma PayU opera normalmente desde las 11:55 a.m, estamos en constante monitoreo del sistema para evitar incidentes futuros.

PayU processing platform service is operating normally since 11:55 a.m. We are constantly monitoring the system to avoid future incidents.
Aug 20, 12:24 COT
Investigating - Desde las 06:27 a.m estamos teniendo problemas de procesamiento en la plataforma, estamos trabajando en la solución para restablecer el servicio lo más pronto posible.


Since 06:27 a.m we are having problems with out processing platform, we are working on the solution to restore service as soon as possible.
Aug 20, 08:27 COT
Resolved - Estimado cliente,

Hacia las 05:48 a.m (GMT -5) el sistema opera correctamente.

Cordialmente,
Servicio al cliente PayU.


Dear customer,

been resolved at 05:48 a.m (GMT -5) The system is operating normally now.

Sincerely,
Customer Service PayU.
Aug 20, 05:58 COT
Investigating - Estimado cliente,

Desde las 01:26 Hora Colombia (-5:00 GMT). Se presentan problemas con las paginas de confirmación y envió de correos de confirmación.

Cordialmente,
Servicio al cliente PayU.

Dear customer,

From 01:26 Time Colombia (-5:00 GMT ). Problems with confirmation pages and sent confirmation emails .

Sincerely,
Customer Service PayU.
Aug 20, 05:24 COT
Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - ACH PSE ha resuelto el problema hacia las 22:40 CO. El servicio se encuentra operando con normalidad.

ACH PSE has solved the problem at 22:40 CO. The service is operating normally.
Aug 17, 22:46 COT
Investigating - Desde las 10:00pm CO. El medio de pago PSE viene presentando fallas en la plataforma PayU, nos encontramos trabajando para dar una pronta solución.

Since 10:00pm CO we are experiencing problems with PSE Colombia.
We are getting in touch with the provider to solve problems.
Aug 17, 22:28 COT
Aug 16, 2016

No incidents reported.