PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

DineroMail Operational

DM IPN Operational

DM Merchant Panel Operational

DM Payments API Operational

DM Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PAGOEFECTIVO Scheduled Maintenance Jul 10, 02:00-05:00 -05

Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: July 10th at 02:00 GTM -5.
Date and time of completion: July 10th at 05:00 GTM -5.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 10 de Julio a las 02:00 GTM -5.
Fecha y hora de terminación: 10 de Julio a la 05:00 GTM -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Posted on Jul 8, 21:58 GMT-05:00

CREDIBANCO Scheduled Maintenance Jul 14, 00:00-04:00 -05

Dear Customer,

Our payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: July 14th at 00:00 GMT -5.
Date and time of completion: July 14th at 04:00 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestra red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 14 de Julio a las 00:00 GMT -5.
Fecha y hora de terminación: 14 de Julio a las 04:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Posted on Jul 9, 09:19 GMT-05:00

Past Incidents

Jul 9, 2020

No incidents reported today.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

Incident with Payment Network Credibanco

Resolved - Dear Customer,

Credibanco has resolved its failure and is currently operating normally.

Sincerely,
Customer Service PayU.

Estimado cliente,

Credibanco ha resuelto su falla y actualmente se encuentra operando normalmente.

Cordialmente,
Servicio al cliente PayU
Jul 7, 04:32 GMT-05:00

Investigating - Dear Customer,

Since 03:44 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado cliente,

Desde las 03:44 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente,
Servicio al cliente PayU
Jul 7, 04:24 GMT-05:00

Jul 6, 2020

Incident with Payment Network PSE

Resolved - Dear Customer,

ACH has resolved its failure and is currently operating normally.

Sincerely,
Customer Service PayU.

Estimado cliente,

ACH ha resuelto su falla y actualmente se encuentra operando normalmente.

Cordialmente,
Servicio al cliente PayU
Jul 6, 05:19 GMT-05:00

Investigating - Dear Customer,

Since 0:300 GMT-5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Some transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado cliente,

Desde las 03:00 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Varias de las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jul 6, 03:25 GMT-05:00

Jul 5, 2020

Incident with Payment Network PSE BANCOLOMBIA

Resolved - Since 07:55 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 07:55 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Jul 5, 08:18 GMT-05:00

Investigating - Dear Customer

Since 07:13 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 07:13 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jul 5, 07:42 GMT-05:00

Jul 4, 2020

No incidents reported.

Jul 3, 2020

PSE transactions in pending state

Resolved - Dear Customer

We inform you that the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente

Informamos que se ha solucionado el incidente, el medio de pago procesa con normalidad.
Jul 3, 15:38 GMT-05:00

Investigating - Dear Customer.

We are investigating an inconsistency that is occurring with transactions made through PSE, for which the ACH response is not reaching us and that leave the transactions pending. We are investigating with the PSE technical team any problems that may be occurring. However, our platform has had a stable behavior throughout the day of the second day without VAT. At PayU we have processed more than 600,000 transactions so far without problems. Immediately we have new information we will be communicating to you.

Sincerely,
Customer Service PayU.

Estimado Cliente.

Estamos investigando una inconsistencia que se está presentando con las transacciones realizadas a través de PSE, para las cuales no nos está llegando la respuesta de ACH y que dejan a las transacciones en estado pendiente. Estamos investigando con el equipo técnico de PSE los problemas que se puedan estar presentando. Sin embargo nuestra plataforma ha tenido un comportamiento estable durante toda la jornada del segundo día sin IVA. En PayU hemos procesado más de 600.000 transacciones hasta este momento sin inconvenientes. Inmediatamente tengamos nueva información le estaremos comunicando.

Cordialmente,
Servicio al cliente PayU
Jul 3, 13:39 GMT-05:00

Deactivating the Secure page

Resolved - Dear Customer

the Secure page has been outdated. We will be reporting when we can restore.

Sincerely,
Customer Service PayU.

Estimado Cliente

la página del Secure ha sido desactualizada. Estaremos Informando cuando lo podamos restablecer.

Cordialmente,
Servicio al cliente PayU
Jul 3, 10:56 GMT-05:00

Jul 2, 2020

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 02:00 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 2nd at 02:00 GMT-5.
Date and time of completion: July 2nd at 03:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 2 de Julio las 02:00 GMT-5.
Fecha y hora de terminación: 2 de Julio a las 03:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio
Jul 1, 23:36 GMT-05:00

Intermittence with Payment Network CREDIBANCO - COLOMBIA

Resolved - Dear Customer

Since 22:09GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 22:09 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Jul 2, 00:14 GMT-05:00

Investigating - Dear Customer

Since 18:48 GMT-5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 18:48 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jul 1, 21:17 GMT-05:00

Jul 1, 2020

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 04:01 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 02:57 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: July 1st at 02:00 GMT-5.
Date and time of completion: July 1st at 04:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 1 de Julio las 02:00 GMT-5.
Fecha y hora de terminación: 1 de Julio a las 04:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio

Cordialmente,
Servicio al cliente PayU
Jul 1, 02:56 GMT-05:00

PAGOEFECTIVO Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:00 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 30th at 23:00 GTM -5.
Date and time of completion: July 01th at 01:00 GTM -5.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 30 de Junio a las 23:00 GTM -5.
Fecha y hora de terminación: 01 de Julio a la 01:00 GTM -5.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Jun 24, 13:52 GMT-05:00

Jun 30, 2020

Incident with Payment Network PSE -BANCOLOMBIA

Resolved - Since 17:17 GMT -5, BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 17:17 GMT -5 BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con norma
Jun 30, 17:55 GMT-05:00

Investigating - Dear Customer

Since 17:02 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 17:02 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveed
Jun 30, 17:54 GMT-05:00

Jun 29, 2020

Redeban Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 02:01 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:31 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in Colombia, REDEBAN, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: June 29th at 00:30 GMT -5.
Date and time of completion: June 29th at 02:00 GMT -5.
Expected behavior: No service availability for REDEBAN.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en Colombia, REDEBAN, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 29 de Junio a las 00:30 GMT -5.
Fecha y hora de terminación: 29 de Junio a las 02:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red REDEBAN.

Cordialmente,
Servicio al cliente PayU
Jun 27, 16:04 GMT-05:00

Jun 28, 2020

Incident with Payment Network CREDIBANCO DAVIVIENDA

Resolved - Dear Customer,

Since 13:30 the DAVIVIENDA support team has resolved the failure and approved transactions are starting to be seen.

Sincerely,
Customer Service PayU.

Estimado cliente,

Desde las 13:30 el equipo de soporte de DAVIVIENDA ha resuelto la falla y se empiezan a ver transacciones aprobadas.

Cordialmente,
Servicio al cliente PayU
Jun 28, 14:43 GMT-05:00

Investigating - Dear Customer
Since 12:35 GMT -5 we are experiencing problems with the payment network CREDIBANCO DAVIVIENDA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente
Desde las 12:35 GMT-5 estamos teniendo problemas con el medio de pago CREDIBANCO DAVIVIENDA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jun 28, 13:46 GMT-05:00

Maintenance Scheduled PSE (ACH)

Completed - The scheduled maintenance has been completed.
Jun 28, 05:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 GMT-05:00

Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 23:03 GMT-05:00

Scheduled - Dear customer,
Our payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period. We will report any related event after this maintenance.
Date and time of start: June 27th at 21:00 GMT -5.
Date and time of completion: June 28th at 05:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente,
Nuestro medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.
Fecha y hora de inicio: 27 de Junio las 21:00 GMT -5.
Fecha y hora de terminación: 28 de Junio a las 05:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Jun 16, 19:40 GMT-05:00

Jun 27, 2020

Jun 26, 2020

No incidents reported.

Jun 25, 2020

Incident with Payment Network REDEBAN - COLOMBIA

Resolved - Dear Customer

Since 03:11 GMT-5 the incident has been resolved, the payment network processes without problems

Estimado Cliente

Desde las 03:11 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad
Jun 25, 03:43 GMT-05:00

Investigating - Dear Customer

Since 01:50 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for all Credit Cards.

Estimado Cliente

Desde las 01:50 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para todas las tarjetas de crédito
Jun 25, 01:50 GMT-05:00