PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

DineroMail Operational

DM IPN Operational

DM Merchant Panel Operational

DM Payments API Operational

DM Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

PAGOEFECTIVO Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:01 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in PERU, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PAYU platform which will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: FEBRUARY 18th at 23:00 COT.
Date and time of completion: FEBRUARY 19th at 01:00 COT.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de FEBRERO a las 23:00 COT.
Fecha y hora de terminación: 19 de FEBRERO a la 01:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU
Feb 16, 18:32 GMT-05:00

PAYU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 19th at 00:00 GMT -5.
Date and time of completion: February 19th at 01:00 GMT -5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: Febrero 19th at 00:00 GMT -5.
Fecha y hora de terminación: Febrero 19th at 01:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.
Feb 14, 16:39 GMT-05:00

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Incident with Payment Network CREDIBANCO - COLOMBIA

Resolved - Dear Customer
Since 17:04 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente
Desde las 17:04 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Feb 13, 17:19 GMT-05:00

Investigating - Dear Customer

Since 16:35 GMT -5 we are experiencing problems with the payment network CREDIBANCO in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 16:35 GMT -5 estamos teniendo problemas con el medio de pago CREDIBANCO en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Feb 13, 17:04 GMT-05:00

Feb 12, 2020

No incidents reported.

Feb 11, 2020

Incident with Payment Network VISA_AR (PRISMA) - ARGENTINA

Resolved - At 03:50 GMT-5 PRISMA has solved problems for VISA credit cards in Argentina; the system is now operating normally.

Hacia las 03:50 GMT-5, PRISMA ha resuelto los problemas para las tarjetas VISA en Argentina; el sistema esta operando normalmente
Feb 11, 05:31 GMT-05:00

Investigating - Dear Customer

Since 03:20 GMT-5 we are experiencing problems with the payment network VISA_AR (PRISMA) in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Estimado Cliente

Desde las 03:20 GMT-5 estamos teniendo problemas con el medio de pago VISA_AR (PRISMA) en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Feb 11, 03:50 GMT-05:00

IZIPAY (PROCESOS MC) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 11, 05:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:01 GMT-05:00

Update - We will be undergoing scheduled maintenance during this time.
Feb 7, 11:31 GMT-05:00

Scheduled - Dear Customer

Our payment processing Network in Peru, PROCESOS MC, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 11th at 05:00 COT.
Date and time of completion: February 11th at 05:30 COT.
Expected behavior: No service availability for PROCESOS MC.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en Peru, PROCESOS MC, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 11 de Febrero a las 05:00 COT.
Fecha y hora de terminación: 11 de Febrero a las 05:30 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PROCESOS MC .

Cordialmente,
Servicio al cliente PayU
Feb 6, 13:26 GMT-05:00

Feb 10, 2020

Incident with Payment Network PSE - COLOMBIA

Resolved - Dear Customer
Since 00:10 GMT -5, the incident has been resolved, the payment platform works with no incidents.
Sincerely
Customer Service PayU.

Estimado Cliente
Desde las 00:10 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Atentamente
Servicio al Cliente PayU.
Feb 10, 00:42 GMT-05:00

Investigating - Dear Customer
Since 23:10 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente
Desde las 23:10 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Feb 10, 00:33 GMT-05:00

IZIPAY (PROCESOS MC) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 00:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:30 GMT-05:00

Scheduled - Dear Customer

Our payment processing Network in Peru, IZIPAY (PROCESOS MC), has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 9th at 23:30 COT.
Date and time of completion: February 10th at 00:00 COT.
Expected behavior: No service availability for IZIPAY (PROCESOS MC).

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en Perú, IZIPAY (PROCESOS MC), ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 9 de Febrero a las 23:30 COT.
Fecha y hora de terminación: 10 de Febrero a las 00:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red IZIPAY (PROCESOS MC).

Cordialmente,
Servicio al cliente PayU
Feb 7, 10:56 GMT-05:00