PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel   ? Operational
PayU Official WebSite   ? Operational
PayU Payments API   ? Operational
PayU Reports API   ? Operational
PayU Web Checkout   ? Operational
PayU Web Service Cash Payments   ? Operational
FraudVault   ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing   ? Operational
Brasil Payment Processing   ? Operational
Chile Payment Processing   ? Operational
Colombia Payment Processing   ? Operational
México Payment Processing   ? Operational
Panamá Payment Processing   ? Operational
Perú Payment Processing   ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel   ? Operational
SANDBOX Payments API   ? Operational
SANDBOX Web Checkout   ? Operational
PagosOnLine ? Operational
POL Merchant Panel   ? Operational
POL Payments API   ? Operational
POL Web Checkout   ? Operational
DineroMail Operational
DM IPN   ? Operational
DM Merchant Panel   ? Operational
DM Payments API   ? Operational
DM Web Checkout   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento PSE (ACH) Colombia Oct 20, 22:00 - Oct 21, 06:00 -05
Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 20 de Octubre a las 22:00 COT.
Fecha y hora de terminación: 21 de Octubre a las 06:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: October 20 at 22:00 COT.
Date and time of completion: October 21 at 06:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.
Posted on Oct 10, 16:01 GMT-05:00
Past Incidents
Oct 15, 2018

No incidents reported today.

Oct 14, 2018
Mantenimiento PSE (ACH) Colombia
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:01 GMT-05:00
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 13 de Octubre a las 22:00 COT.
Fecha y hora de terminación: 14 de Octubre a las 06:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: October 13 at 22:00 COT.
Date and time of completion: October 14 at 06:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.
Oct 10, 15:59 GMT-05:00
Oct 12, 2018
Incident with Payment Network CIELO - Brazil
Resolved - At 01:24 a.m., CIELO has solved problems for transactions in Brazil; the system is now operating normally.

Hacia las 01:24 a.m., CIELO ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.
Oct 12, 01:43 GMT-05:00
Investigating - Since 00:59 p.m GMT -5 we are experiencing problems with the payment network CIELO in Brazil for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for AMEX and ELO Credit Cards.

Desde las 00:59 p.m GMT -5 estamos teniendo problemas con el medio de pago CIELO en Brasil para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito AMEX y ELO.
Oct 12, 01:17 GMT-05:00
Oct 11, 2018
Problemas VISANET Perú
Resolved - Hacia las 13:40, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

At 13:40, VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.
Oct 11, 14:03 GMT-05:00
Investigating - Desde las 05:50 COT. estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 05:50 COT we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Oct 11, 06:38 GMT-05:00
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018
Problemas Plataforma PayU
Resolved - Nuestra plataforma PayU esta operando normalmente , estamos en constante monitoreo del sistema para evitar incidentes futuros.

Our PayU platform is operating normally . We are constantly monitoring the system to avoid future incidents.
Oct 8, 10:22 GMT-05:00
Investigating - Desde las 09:36 , estamos presentando problemas en nuestra plataforma PayU. Estamos trabajando para dar una pronta solución al incidente.

Since 09:36, we are presenting problems with our PayU Platform. We are working on the solution of the incident.
Oct 8, 09:51 GMT-05:00
Problemas con CIELO - DINERS - Brasil
Resolved - This incident has been resolved.
Oct 8, 05:27 GMT-05:00
Investigating - Desde las 02:00 COT. estamos presentando problemas con el medio de pago CIELO; bajo las tarjetas de crédito DINERS en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 02:00 COT. we are experiencing problems with the payment method CIELO, under DINERS credit cards in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API]
Oct 8, 02:15 GMT-05:00
Oct 7, 2018
Problemas con CIELO - DINERS - Brasil
Resolved - This incident has been resolved.
Oct 7, 22:30 GMT-05:00
Investigating - Desde las 19:00 COT. estamos presentando problemas con el medio de pago CIELO; bajo las tarjetas de crédito DINERS en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 19:00 COT. we are experiencing problems with the payment method CIELO, under DINERS credit cards in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API]
Oct 7, 19:23 GMT-05:00
Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018
Degradación de servicio - Transkbank CHILE
Resolved - Hacia las 10:40 a.m., TRANSBANK ha resuelto los problemas para las tarjetas VISA, MASTERCARD y AMERICAN EXPRESS en Chile; el sistema funciona con normalidad.

At 10:40 a.m., TRANSBANK has solved problems for VISA, MASTERCARD and AMERICAN EXPRESS credit cards in Chile; the system is now operating normally.
Oct 3, 10:53 GMT-05:00
Investigating - Estimado Cliente
Desde las 08:25 pm (hora de Colombia), se esta presentado una degradación de servicio en Chile bajo la plataforma PayU. Aun estamos revisando con el proveedor Transbank para dar una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 08:25 pm (Colombian time), we are experiencing service degradation affecting PayU platform in Chile, We are getting in touch with the provider Transbank to solve the incident.

Sincerely,
Customer Service PayU
Oct 2, 21:44 GMT-05:00
Oct 1, 2018

No incidents reported.

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