PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento VisaNet. Jan 23, 02:00-04:00 COT
Estimado cliente,

Nuestro medio de pago en Perú: VISANET, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 23 de Enero a las 02:00 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 23 de Enero a las 04:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma.

Cordialmente,
Servicio al cliente PayU


Dear customer,

Our payment option in Perú: VISANET, has scheduled a maintenance in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: January 23th at 02:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: January 23th at 04:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the platform.

Sincerely,
Customer Service PayU.
Posted on Jan 17, 09:25 COT
Past Incidents
Jan 18, 2017
Estimado cliente,
De las 10:04 A.M. hora Colombia (-5:00 GMT) a las 10:17 A.M. hora Colombia (-5:00 GMT), se presentaron problemas con el Checkout de la plataforma PayU. En este momento opera con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer,
Since 10:04 A.M. Colombia time (-5:00 GMT) to 10:17 A.M. Colombia time (-5:00 GMT), we experienced problems with the PayU's Checkout, we are operating normally now

Sincerely,
Customer Service PayU.
Jan 18, 10:37 COT
Completed - The scheduled maintenance has been completed.
Jan 18, 01:02 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 18 de Enero a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 18 de Enero a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: January 18th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: January 18th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Jan 13, 15:03 COT
Jan 17, 2017

No incidents reported.

Jan 16, 2017
Completed - The scheduled maintenance has been completed.
Jan 16, 04:31 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 01:30 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Perú: VISANET, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 16 de Enero a las 01:30 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 16 de Enero a las 03:30 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma.

Cordialmente,
Servicio al cliente PayU


Dear customer,

Our payment option in Perú: VISANET, has scheduled a maintenance in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: January 16th at 01:30 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: January 16th at 03:30 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the platform.

Sincerely,
Customer Service PayU.
Jan 11, 18:42 COT
Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017
Resolved - Hacia las 09:40 p.m., VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

At 09:40 p.m., VISANET has solved problems for VISA credit cards in Peru; the system is now operating normally.
Jan 12, 23:44 COT
Investigating - Estimado cliente,
Desde las 08:05 p.m. COT estamos presentando problemas con el medio de pago VisaNet Perú, plataforma PayU, estamos revisando con el proveedor para dar una pronta solución.

Cordialmente,
Servicio al cliente PayU

Dear customer,
Since 08:05 p.m. COT we are experiencing problems with VisaNet Perú, Services PayU. We are getting in touch with the provider to solve problems

Sincerely,
Customer Service PayU.
Jan 12, 20:23 COT
Resolved - Hacia las 03:41 a.m., REDEBAN ha resuelto los problemas para tarjetas, MASTERCARD en Colombia para la plataforma PagosOnline; el sistema funciona con normalidad.

At 03:41 a.m., REDEBAN has solved the problems for credit cards MASTERCARD for PagosOnline platforms in Colombia, the system is now operating normally.
Jan 12, 04:11 COT
Investigating - Desde la 08:22 p.m. estamos presentando problemas para las tarjetas de crédito MASTERCARD en Colombia bajo la plataforma PagosOnline. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout] y [PagosOnline - Web Services].

Since 08:22 p.m. we are experiencing problems with credit cards MASTERCARD affecting PagosOnline platform in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout] y [PagosOnline - Web Services].
Jan 11, 20:45 COT
Desde las 10:58 p.m. (Hora de Colombia) - 01:58 a.m (Hora de Brasil) se presentaron problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Se mantiene en constante seguimiento y se escala al medio de pago. Hacia las 11:40 p.m. (Hora de Colombia) - 02:40 a.m. (Hora de Brasil) se observa normalidad con el medio de pago.

Since 10:58 p.m. (Colombia time) - 01:58 a.m (Brazil time) we have problems with CIELO payment method in Brazil under the PayU platform. It is kept in constant monitoring and is scaled to the payment entity. At 11:40 p.m. (Colombia time) - 02:40 a.m. (Brazil time) the system is now operating normally.
Jan 12, 00:03 COT
Jan 11, 2017
Resolved - Hacia las 09:32 p.m., la plataforma funciona con normalidad. Se mantiene en seguimiento constante.

At 09:32 p.m., the system is now operating normally. It is kept under constant monitoring.
Jan 11, 23:10 COT
Investigating - Desde las 08:57 p.m estamos teniendo problemas de procesamiento en la plataforma, estamos trabajando en la solución para restablecer el servicio lo más pronto posible.


Since 08:57 p.m we are having problems with out processing platform, we are working on the solution to restore service as soon as possible.
Jan 11, 21:09 COT
Resolved - Estimado cliente,
Hacia las 09:24 Hrs. COT., Se ha resuelto los problemas de conexión con VisaNet.

Cordialmente,
Servicio al cliente PayU

Dear customer,
Visanet has solved problems At 09:24 Hrs. COT., the system is now operating normally.

Sincerely,
Customer Service PayU.
Jan 11, 11:53 COT
Investigating - Estimado cliente,
Desde las 05:45 COT estamos presentando problemas con el medio de pago VisaNet Perú, plataforma PayU, estamos revisando con el proveedor para dar una pronta solución.

Cordialmente,
Servicio al cliente PayU

Dear customer,
Since 05:45 COT we are experiencing problems with VisaNet Perú, Services PayU. We are getting in touch with the provider to solve problems

Sincerely,
Customer Service PayU.
Jan 11, 08:36 COT
Completed - The scheduled maintenance has been completed.
Jan 11, 01:10 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 11 de Enero a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 11 de Enero a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: January 11th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: January 11th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Jan 10, 10:29 COT
Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017
Resolved - Hacia las 06:15 REDEBAN ha resuelto los problemas para las transacciones; el sistema funciona con normalidad.

At 06:15, REDEBAN has solved problems for transactions; the system is now operating normally.
Jan 5, 07:01 COT
Update - Hacia las 03:50 a.m., REDEBAN ha resuelto los problemas para tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia para la plataforma PayU; se mantiene en seguimiento el incidente para la plataforma PagosOnline.

At 03:50 a.m., REDEBAN has solved the problems for credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS for PayU platform in Colombia, The incident is maintained for the PagosOnline platform.
Jan 5, 06:01 COT
Monitoring - Desde la 01:08 a.m. estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 01:08 a.m. we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PagosOnline and PayU platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Jan 5, 01:44 COT
Jan 4, 2017

No incidents reported.