PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
DineroMail Operational
DM IPN ? Operational
DM Merchant Panel ? Operational
DM Payments API ? Operational
DM Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento PSE (ACH) Colombia May 26, 00:00-04:00 -05
Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: May 26 at 00:00 COT.
Date and time of completion: May 26 at 04:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU


Estimado Cliente

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 26 de Mayo a las 00:00 COT.
Fecha y hora de terminación: 26 de Mayo a las 04:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Posted on May 18, 03:33 GMT-05:00
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019
Incident with Payment Network PSE - COLOMBIA
Resolved - Dear Customer

Since 07:32 GMT -5 , PSE- COLOMBIA has solved the problems with BANCOLOMBIA for PayU platform in COLOMBIA, the system is now operating normally.

Estimado cliente;

Desde las 07:32 GMT -5, PSE- COLOMBIA ha resuelto los problemas con BANCOLOMBIA en COLOMBIA para la plataforma PayU; el sistema funciona con normalidad.
May 18, 08:02 GMT-05:00
Update - We are continuing to investigate this issue.
May 18, 04:58 GMT-05:00
Investigating - Dear Customer

Desde las 03:30 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataformaPAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.


Estimado cliente;

Since 03:30 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.
May 18, 03:30 GMT-05:00
May 16, 2019
Incident with Payment Network TRANSBANK DEBIT - CHILE
Resolved - At 22:54 GMT-5 TRANSBANK has solved problems for DEBIT cards in Chile; the system is now operating normally.

Hacia las 22:54 GMT-5, TRANSBANK ha resuelto los problemas para las tarjetas DEBITO en Chile; el sistema
May 16, 23:57 GMT-05:00
Update - We are continuing to investigate this issue.
May 16, 23:56 GMT-05:00
Update - .
May 17, 22:54 GMT-05:00
Investigating - Since 01:25 a.m. GMT -5 we are experiencing problems with the payment network TRANSBANK in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Debit Cards.

Desde las 01:25 a.m. GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas debito.
May 16, 20:24 GMT-05:00
Mantenimiento PayU
Completed - The scheduled maintenance has been completed.
May 16, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
May 15, 22:17 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 16 de Mayo a la 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 16 de Mayo a la 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 16th at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: May 16th at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
May 16, 00:00 GMT-05:00
Mantenimiento Extemporáneo PSE (ACH) Colombia
Completed - The scheduled maintenance has been completed.
May 16, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
May 15, 18:38 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: May 16th at 00:00 CO.
Date and time of completion: May 16th at 01:00 COT..
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 16 de Mayo a las 00:00 COT.
Fecha y hora de terminación: 16 de Mayo a las 01:00 COT.
Comportamiento esperado: Indisponibilidad del servicio Payu

Cordialmente,
Servicio al cliente PayU.
May 10, 16:26 GMT-05:00
May 15, 2019
Incident with Payment Network PSE - COLOMBIA
Resolved - Since 16:40 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 16:40 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
May 15, 16:40 GMT-05:00
Update - Seguimos trabajando con el medio de pago revisando los tiempos altos de respuesta y en contacto permanente para encontrar la solución
May 15, 15:59 GMT-05:00
Investigating - Desde las 10:30 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataformaPAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.

Since 10:30 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error
May 15, 10:54 GMT-05:00
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019
Incident with Payment Network VISANET GATEWAY - PERU
Resolved - At 21:11 GMT -5, VISANET GATEWAY has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 21:11 GMT -5, VISANET GATEWAY ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
May 12, 22:11 GMT-05:00
Investigating - Since 13:40 GMT -5 we are experiencing problems with the payment network VISANET GATEWAY in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 13:40 GMT -5 estamos teniendo problemas con el medio de pago VISANET GATEWAY en PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
May 12, 14:01 GMT-05:00
May 11, 2019
Incident with Payment Network NPS - ARGENTINA
Resolved - At 13:10 Colombian time, NPS has solved the problems for credit cards VISA for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Hacia las 13:10 hora de Colombia, NPS ha resuelto los problemas para tarjetas VISA en Argentina para la plataforma PayU; el sistema funciona con normalidad.
May 11, 13:49 GMT-05:00
Investigating - Since 09:39 a.m GMT -5 we are experiencing problems with the payment network NPS in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA, MASTERCARD and CABAL Credit Cards.

Desde las 09:39 a.m. GMT -5 estamos teniendo problemas con el medio de pago NPS en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA, MASTERCARD y CABAL.
May 11, 10:15 GMT-05:00
May 10, 2019
Incident with Payment Network VISANET GATEWAY - PERU
Resolved - At 12:20 GMT -5, VISANET GATEWAY has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 12:20 GMT -5, VISANET GATEWAY ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
May 10, 12:43 GMT-05:00
Investigating - Since 12:02 GMT -5 we are experiencing problems with the payment network VISANET GATEWAY in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 12:02 GMT -5 estamos teniendo problemas con el medio de pago VISANET GATEWAY en PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
May 10, 12:17 GMT-05:00
May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019
Problemas Medio de Pago MIT - DineroMail
Resolved - Hacia las 12:15 COT , MIT ha resuelto los problemas; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear customer,

At 12:15 COT, MIT has solved problems; the system is now operating normally.

Sincerely,
Customer Service PayU.
May 6, 12:30 GMT-05:00
Investigating - Estimado Cliente

Desde las 11:42 am. COT. estamos presentando problemas con el medio de pago MIT en México bajo la plataforma DineroMail. Estamos en contacto con el proveedor para recibir una pronta solución al incidente. Los servicios afectados son [DM- Web Checkout] y [DM - API].

Dear customer;

Since 11:42 a.m COT, we are experiencing problems with the payment method MIT in Mexico. We are getting in touch with the provider to receive the solution for the incident. The services affected are [DM- Web Checkout], [DM - API].
May 6, 11:45 GMT-05:00
Problemas Medio de Pago MIT - DineroMail
Resolved - Hacia las 10:50 COT , MIT ha resuelto los problemas; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear customer,

At 10:50 COT, MIT has solved problems; the system is now operating normally.

Sincerely,
Customer Service PayU.
May 6, 11:00 GMT-05:00
Identified - Estimado Cliente

Desde las 10:11 a.m. COT. estamos presentando problemas con el medio de pago MIT en México bajo la plataforma DineroMail. Estamos en contacto con el proveedor para recibir una pronta solución al incidente. Los servicios afectados son [DM- Web Checkout] y [DM - API].

Dear customer;

Since 10:11 a.m COT, we are experiencing problems with the payment method MIT in Mexico. We are getting in touch with the provider to receive the solution for the incident. The services affected are [DM- Web Checkout], [DM - API].
May 6, 10:30 GMT-05:00
Incident with Payment Network TRANSBANK DEBIT - CHILE
Resolved - At 01:05 GMT-5 TRANSBANK has solved problems for DEBIT and CREDIT cards in Chile; the system is now operating normally.

Hacia las 01:05 GMT-5, TRANSBANK ha resuelto los problemas para las tarjetas DEBITO y CREDITO en Chile; el sistema
May 6, 01:41 GMT-05:00
Update - We are continuing to investigate this issue.
May 6, 01:39 GMT-05:00
Investigating - Since 00:25 a.m. GMT -5 we are experiencing problems with the payment network TRANSBANK in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Debit Cards.

Desde las 00:25 a.m. GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas debito.
May 6, 00:46 GMT-05:00
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