PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel   ? Operational
PayU Official WebSite   ? Operational
PayU Payments API   ? Operational
PayU Reports API   ? Operational
PayU Web Checkout   ? Operational
PayU Web Service Cash Payments   ? Operational
FraudVault   ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing   ? Operational
Brasil Payment Processing   ? Operational
Chile Payment Processing   ? Operational
Colombia Payment Processing   ? Operational
México Payment Processing   ? Operational
Panamá Payment Processing   ? Operational
Perú Payment Processing   ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel   ? Operational
SANDBOX Payments API   ? Operational
SANDBOX Web Checkout   ? Operational
PagosOnLine ? Operational
POL Merchant Panel   ? Operational
POL Payments API   ? Operational
POL Web Checkout   ? Operational
DineroMail Operational
DM IPN   ? Operational
DM Merchant Panel   ? Operational
DM Payments API   ? Operational
DM Web Checkout   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2018

No incidents reported today.

Aug 15, 2018
Resolved - PayU SANDBOX service is operating normally since 11:13 a.m GMT -5. We are constantly monitoring the system to avoid future incidents.

El servicio SANDBOX de la plataforma PayU opera normalmente desde las 11:13 a.m GMT -5, estamos en constante monitoreo del sistema para evitar incidentes futuros.
Aug 15, 11:32 GMT-05:00
Investigating - Since 12:00 a.m GMT -5 we are experiencing problems with SANDBOX for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A big subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 12:00 a.m. GMT -5 estamos presentando problemas con SANDBOX para la plataforma PayU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.
Un gran subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Aug 15, 11:03 GMT-05:00
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018
Resolved - Hacia las 06:40 a.m, CREDIBANCO ha resuelto los problemas para las tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia; el sistema funciona con normalidad.

At 06:40 a.m, CREDIBANCO has solved problems for VISA, AMERICAN EXPRESS, MASTERCARD y DINERS credit cards in Colombia; the system is now operating normally
Aug 12, 07:08 GMT-05:00
Investigating - Since 04:48 a.m. GMT -5 we are experiencing problems with the payment network CREDIBANCO in Colombia for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA, MASTERCARD, AMEX and DINERS Credit Cards.

Desde las 04:48 a.m. GMT -5 estamos teniendo problemas con el medio de pago CREDIBANCO en Colombia para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA, MASTERCARD, AMEX y DINERS.
Aug 12, 05:10 GMT-05:00
Resolved - Since 04:04 a.m until 04:20 a.m. (All times in GMT -5) we had problems with the payment network CREDIBANCO in Colombia for PayU Platform. Now, our processing process functions with no anomalies..

Desde las 04:04 a.m. hasta las 04:20 a.m (Todos las horas en GMT -5) presentamos problemas con el medio de pago CREDIBANCO en Colombia para la plataforma PayU. Actualmente, nuestros sistemas de procesamiento operan sin anormalidades.
Aug 12, 04:43 GMT-05:00
Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 GMT-05:00
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 11 de Agosto a las 05:00 COT.
Fecha y hora de terminación: 11 de Agosto a las 06:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 11th at 05:00 COT.
Date and time of completion: August 11th at 06:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.
Aug 8, 18:36 GMT-05:00
Completed - The scheduled maintenance has been completed.
Aug 11, 04:01 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 GMT-05:00
Scheduled - Estimado cliente,

Nuestro medio de pago en Colombia, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 10 de Agosto a las 22:00 COT.
Fecha y hora de terminación: 11 de Agosto a las 04:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 10th at 22:00 COT.
Date and time of completion: August 11th at 04:00 COT.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.
Aug 8, 18:34 GMT-05:00
Resolved - At 01:39 a.m., NPS has solved problems for transactions in Argentina; the system is now operating normally.

Hacia las 01:39 a.m., NPS ha resuelto los problemas para las transacciones en Argentina.; el sistema funciona con normalidad.
Aug 11, 02:13 GMT-05:00
Investigating - Since 12:46 a.m GMT -5 we are experiencing problems with the payment network NPS in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA, MASTERCARD, CABAL, ARGENCARD, CENCOSUD and SHOPPING Credit Cards.

Desde las 12:46 a.m GMT -5 estamos teniendo problemas con el medio de pago NPS en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA, MASTERCARD, CABAL, ARGENCARD, CENCOSUD y SHOPPING.
Aug 11, 01:26 GMT-05:00
Aug 10, 2018
Resolved - El servicio SECURE de la plataforma PayU opera normalmente, estamos en constante monitoreo del sistema para evitar incidentes futuros.

PayU SECURE service is operating normally, We are constantly monitoring the system to avoid future incidents.
Aug 10, 11:20 GMT-05:00
Investigating - Since 0410 HRS GMT -5 we are experiencing problems with the SECURE for PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it.

Desde las 0410 HRS GMT -5 estamos presentando problemas con SECURE para la plataforma PAYU. Estamos trabajando junto con nuestro Equipo de Incidentes para obtener una solución rápida.
Aug 10, 08:11 GMT-05:00
Resolved - Hacia las 03:40 a.m, CREDIBANCO ha resuelto los problemas para las tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia; el sistema funciona con normalidad.

At 03:40 a.m, CREDIBANCO has solved problems for VISA, AMERICAN EXPRESS, MASTERCARD y DINERS credit cards in Colombia; the system is now operating normally
Aug 10, 03:56 GMT-05:00
Investigating - Desde las 12:40 a.m. estamos presentando problemas con el medio de pago VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia; afectando las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 12:40 a.m, we are experiencing problems with the payment methods VISA, AMEX, MASTERCARD and DINERS in Colombia; affecting PagosOnline and PayU platforms. We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Aug 10, 00:40 GMT-05:00
Completed - The scheduled maintenance has been completed.
Aug 10, 00:40 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 00:01 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 10th at 12:00 a.m COT.
Date and time of completion: August 10th at 12:40 a.m COT.
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en COLOMBIA, CREDIBANCO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 10 de Agosto a las 12:00 a.m COT.
Fecha y hora de terminación: 10 de Agosto a las 12:40 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Aug 7, 11:42 GMT-05:00
Aug 9, 2018
Resolved - Nuestra plataforma PayU opera normalmente desde las 16:38 , estamos en constante monitoreo del sistema para evitar incidentes futuros.

Our PayU platform is operating normally since 16:38. We are constantly monitoring the system to avoid future incidents.
Aug 9, 16:59 GMT-05:00
Monitoring - Actualmente tenemos los servicios afectados en los siguientes países:
Colombia: Comercios Migrados desde PAGOSONLINE y PSE
Brasil: Transacciones ITAU
Perú: Procesos MC
México: Transacciones con promociones y cuotas.
Entre tanto Argentina, Chile y Panamá se encuentran sin procesamiento.

We currently have affected services in the following countries:
Colombia: Migrated merchants from PAGOSONLINE'S platform and PSE
Brazil: ITAU Transactions
Peru: Procesos MC
Mexico: Transactions with promotions and installment.
Meanwhile, Argentina, Chile and Panama are offline.
Aug 9, 16:35 GMT-05:00
Update - We are continuing to work on a fix for this issue.
Aug 9, 16:27 GMT-05:00
Update - We are continuing to work on a fix for this issue.
Aug 9, 16:24 GMT-05:00
Identified - En este momento se están reiniciando los servicios afectados.

At this moment the affected services are restarting.
Aug 9, 16:09 GMT-05:00
Investigating - Desde las 15:06 , estamos presentando problemas en nuestra plataforma PayU. Estamos trabajando para dar una pronta solución al incidente.

Since 15:06, we are presenting problems with our PayU Platform. We are working on the solution of the incident.
Aug 9, 15:19 GMT-05:00
Resolved - Nuestra plataforma PayU opera normalmente desde las 14:37 , estamos en constante monitoreo del sistema para evitar incidentes futuros.

Our PayU platform is operating normally since 114:37. We are constantly monitoring the system to avoid future incidents.
Aug 9, 14:50 GMT-05:00
Investigating - Desde las 14:18 , estamos presentando problemas en nuestra plataforma PayU. Estamos trabajando para dar una pronta solución al incidente.

Since 14:18, we are presenting problems with our PayU Platform. We are working on the solution of the incident.
Aug 9, 14:33 GMT-05:00
Resolved - At 01:05 p.m., REDEBAN has solved the problems for credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS for PayU platform in Colombia, the system is now operating normally.

Hacia las 01:05 p.m., REDEBAN ha resuelto los problemas para tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia para la plataforma PayU; el sistema funciona con normalidad.
Aug 9, 13:13 GMT-05:00
Investigating - Since 12:48 p.m. GMT -5 we are experiencing problems with the payment network REDEBAN in Colombia for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD, VISA, AMEX and DINERS Credit Cards.

Desde las 12:48 p.m. GMT -5 estamos teniendo problemas con el medio de pago REDEBAN en Colombia para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD, VISA, AMEX y DINERS.
Aug 9, 12:55 GMT-05:00
Resolved - Hacia las 02:12 a.m, CREDIBANCO ha resuelto los problemas para las tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia; el sistema funciona con normalidad.

At 02:12 a.m, CREDIBANCO has solved problems for VISA, AMERICAN EXPRESS, MASTERCARD y DINERS credit cards in Colombia; the system is now operating normally.
Aug 9, 02:29 GMT-05:00
Investigating - Desde las 12:55 a.m. estamos presentando problemas con el medio de pago VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia; afectando las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 12:55 a.m, we are experiencing problems with the payment methods VISA, AMEX, MASTERCARD and DINERS in Colombia; affecting PagosOnline and PayU platforms. We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Aug 9, 00:55 GMT-05:00
Completed - The scheduled maintenance has been completed.
Aug 9, 00:55 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 9th at 12:00 a.m COT.
Date and time of completion: August 9th at 12:55 a.m COT.
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en COLOMBIA, CREDIBANCO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 9 de Agosto a las 12:00 a.m COT.
Fecha y hora de terminación: 9 de Agosto a las 12:55 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Aug 6, 10:17 GMT-05:00
Aug 8, 2018
Resolved - Dear customer;

At 10:47 a.m Colombian time, NPS has solved the problems for credit cards VISA for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Hacia las 10:47 a.m hora de Colombia, NPS ha resuelto los problemas para tarjetas VISA en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.
Aug 8, 11:07 GMT-05:00
Investigating - Since 10:13 a.m GMT -5 we are experiencing problems with the payment network NPS in Argentina for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA, MASTERCARD and CABAL Credit Cards.

Desde las 10:13 a.m. GMT -5 estamos teniendo problemas con el medio de pago NPS en Argentina para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA, MASTERCARD y CABAL.
Aug 8, 10:52 GMT-05:00
Aug 7, 2018
Completed - The scheduled maintenance has been completed.
Aug 7, 00:40 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance in it's platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 7th at 12:00 a.m COT.
Date and time of completion: August 7th at 12:40 a.m COT.
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en COLOMBIA, CREDIBANCO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 7 de Agosto a las 12:00 a.m COT.
Fecha y hora de terminación: 7 de Agosto a las 12:40 a.m COT.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Aug 6, 10:12 GMT-05:00
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
Resolved - This incident has been resolved.
Aug 3, 23:07 GMT-05:00
Investigating - Desde las 17:50 COT. estamos presentando problemas con la entidad bancaria BANCO DE CREDITO DEL PERU en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 17:50 COT we are experiencing problems with the banking entity BANCO DE CREDITO DEL PERU in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Aug 3, 21:00 GMT-05:00
Resolved - This incident has been resolved.
Aug 3, 21:21 GMT-05:00
Investigating - Since 10:42 p.m GMT -3 we are experiencing problems with the payment network BOLETO BANCARIO in Brazil for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Desde las 10:42 p.m GMT -3 estamos teniendo problemas con el medio de pago BOLETO BANCARIO en Brasil para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Jul 31, 21:46 GMT-05:00
Aug 2, 2018

No incidents reported.