PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Incident with Payment Network NIUBIZ - PERÚ
Resolved - Dear Customer

Since 15:15 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 15:15 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Oct 19, 15:37 GMT-05:00
Investigating - Dear Customer,

Since 11:40 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente,

Desde las 11:40 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Oct 19, 13:01 GMT-05:00
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Incident with Payment Network Bank Davivienda - COLOMBIA
Resolved - Dear Customer

Since 14:50 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 14:50 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Oct 17, 15:13 GMT-05:00
Investigating - Dear Customer,

Since 10:50 GMT - 5 we are experiencing problems with the payment network Davivienda in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with drawbacks for VISA and Mastercard Credit Cards.

Estimado Cliente,
Desde las 10:50 GMT - 5 estamos teniendo problemas con los medio de pago en COLOMBIA del Banco Davivienda para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando inconvenientes para las tarjetas de crédito VISA y Mastercard.

Cordialmente,
Servicio al cliente PayU
Oct 17, 12:24 GMT-05:00
Oct 16, 2020

No incidents reported.

Oct 15, 2020
Incident with Payment Network PSE
Resolved - Dear Customer

Since 11:30 GMT-5 the incident has been resolved, the payment network processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 11:30 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Oct 15, 11:51 GMT-05:00
Investigating - Dear Customer

Since 11:11 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 11:11 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Oct 15, 11:30 GMT-05:00
Maintenance Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Oct 15, 00:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua, vamos a realizar una ventana de mantenimiento para migrar nuestros Firewalls, este cambio no presentara indisponibilidad transaccional:

Fecha y hora de inicio: Jueves 15 de octubre, 12:00 A.M. - hora Colombia (-5:00 GMT).
Fecha y hora de terminación: Jueves 15 de octubre, 12:30 A.M. - hora Colombia (-5:00 GMT).

Si tienen un enlace VPN con nosotros por favor disponer de soporte técnico que nos pueda colaborar en la resolución de problemas dado el caso que se presenten después de la migración.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to migrate our Firewalls, this change will not present transactional unavailability

Date and time of start: Thursday, October 15th, 12:00 A.M. - Colombian time (-5:00 GMT).
Date and time of completion: Thursday, October 15th, 12:30 A.M. - Colombian time (-5:00 GMT).

If you have a VPN link us, please have technical support that can assist us in solving problems if they arise after the migration

Sincerely,
Customer Service PayU.
Oct 13, 15:58 GMT-05:00
Oct 14, 2020
PAYU Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: October 14th at 00:00 COT.
Date and time of completion: October 14th at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout. Our API payments component will operate normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 14 de Octubre a las 00:00 COT.
Fecha y hora de terminación: 14 de Octubre a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout. Nuestro componente de pagos por el API operará con normalidad.

Cordialmente,
Servicio al cliente PayU.
Oct 9, 18:08 GMT-05:00
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

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