PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module ? Operational
PagosOnline - Web Checkout ? Operational
PagosOnline - Web Services ? Operational
FraudVault ? Operational
PAYU - Administrative Module ? Operational
PAYU - Web Checkout ? Operational
PAYU - Payments API ? Operational
PAYU - Reports API ? Operational
PAYU - Web Service Cash Payments ? Operational
PAYU - Official WebSite ? Operational
Dinero Mail - API / Web Services ? Operational
Dinero Mail - Checkout Web ? Operational
Dinero Mail - IPN1 ? Operational
Dinero Mail - IPN2 ? Operational
Dinero Mail - IVR ? Operational
Dinero Mail - Post Login ? Operational
PAYU - Staging Environment Operational
PagosOnline - Staging Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento PAGOEFECTIVO May 1, 02:00-05:00 COT
Estimado cliente,

Nuestro medio de pago en Perú: PAGOEFECTVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 01 de Mayo a las 02:00 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 01 de Mayo a las 05:00 a.m. Hora Colombia (-05:00 GMT).
Comportamiento esperado: Servicio de la plataforma intermitente

Cordialmente,
Servicio al cliente PayU



Dear customer,

Our payment option in Perú: PAGOEFECTIVO, has scheduled a maintenance in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: May 01th at 02:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: May 01th at 05:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: intermittent service on the platform.

Sincerely,
Customer Service PayU.
Posted on Apr 28, 19:31 COT
Past Incidents
Apr 28, 2017

No incidents reported today.

Apr 27, 2017
Resolved - Hacia las 06:30 p.m. hora de Colombia, Hemos resuelto los problemas con el servico IPN de la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear Customer

At 06:30 p.m. Colombian time., We have solved problems for services IPN PagosOnline platfomrs, the system is now operating normally

Sincerely
Customer Service PayU
Apr 27, 19:04 COT
Investigating - Estimado Cliente

Desde las 02:00 AM hora de Colombia, estamos presentando problemas con el servicio IPN de la plataforma PayU, con afectación para los comercios migrados de la plataforma DineroMail a PayU. Estamos trabajando en la solución para restablecer el servicio lo más pronto posible.

Cordialmente,
Servicio al cliente PayU

Dear customer

Since 02:00 AM Colombian time, we are presenting problems with the service IPN of platforms PayU, with affection for the trades migrated from the platform DineroMail to PayU . We are working on the solution of the incident.

Sincerely
Customer Service PayU
Apr 27, 07:49 COT
Completed - The scheduled maintenance has been completed.
Apr 27, 05:53 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 01:00 COT
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 27 de Abril a las 01:00 Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 27 de Abril a las 02:00 Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 27th at 01:00 Colombia Time (-05:00 GMT).
Date and time of completion: April 27th at 02:00 Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Apr 24, 15:58 COT
Resolved - Hacia las 05:31 hora de Colombia, Hemos resuelto los problemas para la plataforma PagosOnline; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear Customer

At 05:31 Colombian time., We have solved problems for PagosOnline platfomrs, the system is now operating normally

Sincerely
Customer Service PayU
Apr 27, 05:52 COT
Identified - Estimado cliente;

Desde las 02:00 hora Colombia estamos teniendo problemas de procesamiento en la plataforma PayU, estamos trabajando en la solución para restablecer el servicio lo más pronto posible.

Dear customer;

Since 02:00 Colombian time we are having problems with out processing platform PayU, we are working on the solution to restore service as soon as possible.
Apr 27, 05:00 COT
Resolved - Hacia las 01:45 a.m., REDEBAN ha resuelto los problemas para tarjetas MASTERCARD en Colombia para la plataforma PagosOnline; el sistema funciona con normalidad.

At 01:45 a.m., REDEBAN has solved the problems for credit cards MASTERCARD for PagosOnline platform in Colombia, the system is now operating normally.
Apr 27, 03:33 COT
Identified - Desde las 12:10 a.m. estamos presentando problemas para las tarjetas de crédito MASTERCARD en Colombia bajo las plataformas PagosOnline. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout] y [PagosOnline - Web Services].

Since 12:10 a.m. we are experiencing problems with credit cards MASTERCARD affecting PagosOnline platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout] and [PagosOnline - Web Services]
Apr 27, 00:41 COT
Apr 26, 2017

No incidents reported.

Apr 25, 2017
Resolved - Estimado cliente;

Hacia las 10:00 AM hora de Colombia, NPS ha resuelto los problemas para tarjetas VISA en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 10:00 Colombian time, NPS has solved the problems for credit cards VISA for PayU platform in Colombia, the system is now operating normally.

Sincerely,
Customer Service PayU.
Apr 25, 10:43 COT
Monitoring - Estimado cliente;

Desde la 08:04 AM hora de Colombia, estamos presentando problemas para las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 08:04 AM Colombian time, we are experiencing problems with credit cards VISA affecting PayU platform in Argentina, We are getting in touch with the provider NPS to solve the incident.

Sincerely,
Customer Service PayU.
Apr 25, 09:27 COT
Resolved - Hacia las 03:15 a.m.., VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema funciona con normalidad.

At 03:15 a.m., VISANET has solved problems for VISA credit cards in Peru; the system is now operating normall
Apr 25, 03:26 COT
Investigating - Desde las 02:50 a.m.. Hora de Colombia (-05:00 GMT) estamos presentando problemas con el medio de pago VISA en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 02:50 a.m.. Colombia Time (-05:00 GMT) we are experiencing problems with the payment method VISA in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API]
Apr 25, 03:14 COT
Apr 24, 2017

No incidents reported.

Apr 23, 2017
Resolved - Hacia las 11:22 p.m. hora colombiana, PagoEfectivo ha resuelto los problemas en Perú; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear customer,

At 11:22 p.m. Colombian time, PagoEfectivo has solved problems in Peru; the system is now operating normally.

Sincerely,
Customer Service PayU.
Apr 23, 23:39 COT
Investigating - Desde las 10:40 p.m. hora de Colombia estamos presentando problemas con el medio de pago PagoEfectivo en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Cordialmente,
Servicio al cliente PayU

Dear customer,

Since 10:40 p.m. Colombian time we are experiencing problems with the payment method PagoEfectivo in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].

Sincerely,
Customer Service PayU
Apr 23, 23:06 COT
Apr 22, 2017
Resolved - Estimado cliente,

Hacia las 03:00 A.M. hora colombiana, PagoEfectivo ha resuelto los problemas en Perú; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear customer,

At 03:00 A.M. Colombian time, PagoEfectivo has solved problems in Peru; the system is now operating normally.

Sincerely,
Customer Service PayU.
Apr 22, 03:58 COT
Investigating - Estimado cliente,

Desde las 01:14 A.M. hora de Colombia estamos presentando problemas con el medio de pago PagoEfectivo en Perú bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Cordialmente,
Servicio al cliente PayU

Dear customer,

Since 01:14 A.M. Colombian time we are experiencing problems with the payment method PagoEfectivo in Perú. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].

Sincerely,
Customer Service PayU.
Apr 22, 02:08 COT
Apr 21, 2017
Completed - The scheduled maintenance has been completed.
Apr 21, 01:45 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:30 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Perú: VISANET, ha programado un mantenimientos sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 21 de Abril a las 01:30 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 21 de Abril a las 01:45 a.m. Hora Colombia (-05:00 GMT).

Comportamiento esperado: Indisponibilidad del servicio de la plataforma.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment option in Perú: VISANET, has scheduled a maintenances in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: April 21th at 01:30 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: April 21th at 01:45 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the platform.

Sincerely,
Customer Service PayU.
Apr 20, 11:46 COT
Completed - The scheduled maintenance has been completed.
Apr 21, 00:30 COT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:15 COT
Scheduled - Estimado cliente,

Nuestro medio de pago en Perú: VISANET, ha programado un mantenimientos sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services] rechazando transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 21 de Abril a las 00:15 a.m. Hora Colombia (-05:00 GMT).
Fecha y hora de terminación: 21 de Abril a las 00:30 a.m. Hora Colombia (-05:00 GMT).

Comportamiento esperado: Indisponibilidad del servicio de la plataforma.

Cordialmente,
Servicio al cliente PayU

Dear customer,

Our payment option in Perú: VISANET, has scheduled a maintenances in his platform that affect our service [PayU - Web Checkout] and [PayU - Web Services] rejecting transactions in this time period. We will be reporting any related event after this maintenance.

Date and time of start: April 21th at 00:15 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: April 21th at 00:30 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the platform.

Sincerely,
Customer Service PayU.
Apr 20, 11:45 COT
Apr 20, 2017

No incidents reported.

Apr 19, 2017
Resolved - Hacia las 09:50 p.m., CREDIBANCO ha resuelto los problemas para tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia para las plataformas PagosOnline y PayU; el sistema funciona con normalidad.

At 09:50 p.m.., CREDIBANCO has solved problems for credit cards VISA, AMERICAN EXPRESS, MASTERCARD and DINERS in Colombia, the system is now operating normally.
Apr 19, 22:06 COT
Investigating - Descripción de la incidencia:

Desde las 09:40 p.m. estamos presentando problemas con el medio de pago VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia; afectando las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 09:40 p.m. we are experiencing problems with the payment methods VISA, AMEX, MASTERCARD and DINERS in Colombia; affecting PagosOnline and PayU platforms. We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Apr 19, 21:56 COT
Apr 18, 2017

No incidents reported.

Apr 17, 2017
Resolved - Estimado Cliente

Hacia las 12:15 hora de Colombia, Hemos resuelto los problemas para la plataforma PagosOnline; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU

Dear Customer

At 12:15 Colombian time., We have solved problems for PagosOnline platfomrs, the system is now operating normally

Sincerely
Customer Service PayU
Apr 17, 12:33 COT
Investigating - Estimado cliente;

Desde las 11:51 hora Colombia estamos teniendo problemas de procesamiento en la plataforma PagosOnline, estamos trabajando en la solución para restablecer el servicio lo más pronto posible.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 11:51 Colombian time we are having problems with out processing platform PagosOnline, we are working on the solution to restore service as soon as possible.

Sincerely,
Customer Service PayU.
Apr 17, 12:08 COT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.