PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

FraudVault   ? Operational
PayU Operational
PAYU - Administrative Module   ? Operational
PAYU - Web Checkout   ? Operational
PAYU - Payments API   ? Operational
PAYU - Reports API   ? Operational
PAYU - Official WebSite   ? Operational
PAYU - Web Service Cash Payments   ? Operational
PAYU - Merchant Panel   ? Operational
PAYU - Brasil Payment   ? Operational
PAYU - Argentina Payment   ? Operational
PAYU - Colombia Payment   ? Operational
PAYU - Perú Payment   ? Operational
PAYU - México Payment   ? Operational
PAYU - Chile Payment   ? Operational
PAYU - Panama Payment   ? Operational
PagosOnline Operational
PagosOnline - Web Checkout   ? Operational
PagosOnline - Web Services   ? Operational
PagosOnline - Administrative Module   ? Operational
PagosOnline - Colombia Payment   ? Operational
DineroMail Operational
Dinero Mail - API / Web Services   ? Operational
Dinero Mail - Checkout Web   ? Operational
Dinero Mail - IPN1   ? Operational
Dinero Mail - IPN2   ? Operational
Dinero Mail - IVR   ? Operational
Dinero Mail - Post Login   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2018

No incidents reported today.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018
Completed - The scheduled maintenance has been completed.
Feb 19, 02:39 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 19 de Febrero a la 01:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 19 de Febrero a las 02:30 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 19 at 01:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: February 19 at 02:30 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU
Feb 15, 07:44 GMT-05:00
Feb 18, 2018
Resolved - Estimado usuario:

Hacia las 02:13 PM (hora de Colombia), se han resuelto los problemas para tarjetas VISA en Argentina para la plataforma PayU; el sistema funciona con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

At 02:13 PM (Colombian time), the problems for credit cards VISA for PayU platform in Argentina has been resolved, the system is now operating normally.

Sincerely,
Customer Service PayU.
Feb 18, 14:24 GMT-05:00
Investigating - Desde las 13:43 (hora de Colombia), estamos presentando problemas para las tarjetas de crédito VISA en Argentina bajo la plataforma PayU. Estamos revisando con el proveedor NPS para dar una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

Since 13:43 (Colombian time), we are experiencing problems with credit cards VISA affecting PayU platform in Argentina, We are getting in touch with the provider NPS to solve the incident.

Sincerely,
Customer Service PayU
Feb 18, 14:02 GMT-05:00
Feb 17, 2018
Resolved - This incident has been resolved.
Feb 17, 23:59 GMT-05:00
Investigating - Desde la 23:10 COT. estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].



Since 23:10 COT we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PagosOnline and PayU platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API]
Feb 17, 23:10 GMT-05:00
Feb 16, 2018
Resolved - El incidente ha sido resuelto. El sistema opera con normalidad.

The incidente has been resolved.
Feb 16, 07:18 GMT-05:00
Investigating - Desde las 05:04 COT. estamos presentando problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 05:04 COT we are experiencing problems with the payment method CIELO in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Feb 16, 05:23 GMT-05:00
Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - El incidente ha sido resuelto. El sistema opera con normalidad.

The incidente has been resolved.
Feb 13, 17:31 GMT-05:00
Update - El problema esta identificado, estamos trabajando en la implementación de la solución

The problem is identified, we are working in solution implementation
Feb 13, 10:30 GMT-05:00
Identified - Desde las 09:08 COT estamos observando una degradación del servicio para pagos a través de PSE para nuestros Clientes PayU. Estamos trabajando para dar una pronta solución al incidente.

Since 09:08 COT, we are presenting service degradation with PSE payment provider for our PayU Clients. We are working on the solution of the incident
Feb 13, 09:08 GMT-05:00
Resolved - This incident has been resolved.
Feb 13, 03:15 GMT-05:00
Update - El servicio Payments API de la plataforma PayU opera normalmente desde las 02:53 a.m, estamos en constante monitoreo del sistema para evitar incidentes futuros.

PayU Payments API service is operating normally since 02:53 a.m. We are constantly monitoring the system to avoid future incidents
Feb 13, 03:13 GMT-05:00
Investigating - Desde las 02:11 a.m., estamos presentando problemas en los servicios de Payments API para la plataforma PayU; afectando a todos los clientes con esta integración. Estamos trabajando para dar una pronta solución al incidente.

Since 02:11 a.m., we are presenting problems with the Payments API for the PayU Platform. We are working on the solution of the incident.
Feb 13, 02:32 GMT-05:00
Resolved - El servicio CHECKOUT de la plataforma PayU opera normalmente desde las 02:53 a.m, estamos en constante monitoreo del sistema para evitar incidentes futuros.

PayU CHECKOUT service is operating normally since 02:53 a.m. We are constantly monitoring the system to avoid future incidents
Feb 13, 03:12 GMT-05:00
Investigating - Desde las 02:00 a.m., estamos presentando problemas en los servicios Checkout para la plataforma PayU; afectando a todos los clientes con esta integración. Estamos trabajando para dar una pronta solución al incidente.

Since 02:00 a.m., we are presenting problems with the Checkout for the PayU Platform. We are working on the solution of the incident.
Feb 13, 02:23 GMT-05:00
Completed - The scheduled maintenance has been completed.
Feb 13, 02:04 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 13 de Febrero a la 01:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 13 de Febrero a las 02:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: February 13 at 01:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: February 13 at 02:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU
Feb 7, 11:37 GMT-05:00
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.