PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

NIUBIZ Scheduled Maintenance Feb 1, 00:00-02:00 -05

Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 01st at 00:00 GTM -5.
Date and time of completion: February 01st at 02:00 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.

Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 01 de Febrero a las 00:00 GTM -5.
Fecha y hora de terminación: 01 de Febrero a las 02:00 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Posted on Jan 20, 14:43 GMT-05:00

NIUBIZ Scheduled Maintenance Feb 9, 00:00-01:30 -05

Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: February 09th at 00:00 GTM -5.
Date and time of completion: February 09th at 01:30 GTM -5.
Expected behavior: Intermittence with the NIUBIZ payment network

Sincerely,
Customer Service PayU.

Estimado cliente,

El medio de pago en PERÚ, NIUBIZ, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 09 de Febrero a las 00:00 GTM -5.
Fecha y hora de terminación: 09 de Febrero a las 01:30 GTM -5.
Comportamiento esperado: Intermitencia del servicio de la red NIUBIZ.

Cordialmente,
Servicio al cliente PayU
Posted on Jan 20, 14:46 GMT-05:00

Past Incidents

Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

Incident with Payment Network NIUBIZ - PERÚ

Resolved - Dear Customer

Since 14:20 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 14:20 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU.
Payment Network Pro
Jan 22, 14:38 GMT-05:00

Investigating - Dear Customer,

Since 14:02 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente,

Desde las 14:02 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.
Jan 22, 14:19 GMT-05:00

Jan 21, 2021

PAYU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 02:54 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:45 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: January 21st at 00:00 COT.
Date and time of completion: January 21st at 04:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout and API

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 21 de Enero a las 00:00 COT.
Fecha y hora de terminación: 21 de Enero a las 04:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout y API

Cordialmente,
Servicio al cliente PayU.
Jan 21, 01:44 GMT-05:00

PAYU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:01 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: January 21st at 00:00 COT.
Date and time of completion: January 21st at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout. Our API payments component will operate normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 21 de Enero a las 00:00 COT.
Fecha y hora de terminación: 21 de Enero a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout. Nuestro componente de pagos por el API operará con normalidad.

Cordialmente,
Servicio al cliente PayU.
Jan 18, 12:01 GMT-05:00

Jan 20, 2021

No incidents reported.

Jan 19, 2021

Incident with Payment Network REDEBAN - COLOMBIA

Resolved - Dear Customer

Since 06:15 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 06:15 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 19, 06:27 GMT-05:00

Investigating - Dear Customer

Since 05:50 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 05:50 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jan 19, 06:15 GMT-05:00

Jan 18, 2021

Incident with Payment Network PSE - COLOMBIA

Resolved - Dear Customer

Since 10:40 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 10:40 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 18, 10:59 GMT-05:00

Investigating - Dear Customer,

Since 10:11 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente,

Desde las 10:11 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jan 18, 10:29 GMT-05:00

Jan 17, 2021

Degradation with Payment Network PSE-BANCOLOMBIA

Resolved - Dear Customer

Since 05:16 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 05:16 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 17, 05:37 GMT-05:00

Investigating - Since 02:18 GMT -5 we are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 02:18 GMT-5 estamos teniendo problemas con el medio de pago PSE-BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jan 17, 05:00 GMT-05:00

Jan 16, 2021

Incident with Payment Network NIUBIZ - PERÚ

Resolved - Dear Customer

Since 00:016 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 00:16 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU.
Jan 16, 00:23 GMT-05:00

Investigating - Dear Customer,

Since 00:01 GMT -5 we are experiencing problems with the payment network NIUBIZ in PERÚ for PayU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely
Customer Service PayU.

Estimado Cliente,

Desde las 00:01 GMT -5 estamos teniendo problemas con el medio de pago NIUBIZ en PERÚ para la plataforma PayU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU.
Jan 16, 00:13 GMT-05:00

Jan 15, 2021

Degradation with Payment Network PSE- COLOMBIA

Resolved - Dear Customer

Since 19:10 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 19:10 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 15, 19:37 GMT-05:00

Investigating - Dear Customer

Since 15:10 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 15:10 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jan 15, 15:41 GMT-05:00

AMERICAN EXPRESS - AMEX Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 05:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:01 GMT-05:00

Scheduled - Dear Customer,

The payment network in Argentina and Mexico, AMERICAN EXPRESS has scheduled a maintenance on its platform. We will be reporting any related event after maintenance

Date and time of start: January 14st at 22:00 GMT -5.
Date and time of completion: January 15st at 05:00 GMT- 5
Expected behavior: Intermittence on the AMERICAN EXPRESS network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, AMERICA EXPRESS ha programado un mantenimiento sobre su plataforma. Estaremos reportando cualquier evento relacionado luego del mantenimiento.

Fecha y hora de inicio: 14 de Enero a las 22:00 GMT -5.
Fecha y hora de terminación: 15 de Enero a las 05:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red AMERICAN EXPRESS.

Cordialmente,
Servicio al cliente PayU
Payment Network Providers - Colombia Payment Processing
Dec 31, 18:15 GMT-05:00

Jan 14, 2021

Incident with Payment Network PSE

Resolved - Dear Customer

Since 11:10 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 11:10 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 14, 11:37 GMT-05:00

Investigating - Dear Customer

Since 8:55 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 8:55 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Jan 14, 09:44 GMT-05:00

Degradation with API- CHECKOUT - PAYMENT LINK

Resolved - Dear Customer,

Since 11:35 GMT-5 the incident has been resolved, the PAYU Platform processes normally.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 11:35 GMT-5 el incidente ha sido resuelto, la Plataforma de PAYU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 14, 11:36 GMT-05:00

Update - We are continuing to investigate this issue.
Jan 14, 10:20 GMT-05:00

Investigating - Dear Customer

Since 8:55 GMT -5 we are experiencing intermittences with our Web Checkout and Payment Link services. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 8:55 GMT -5 estamos presentando intermitencias con nuestros servicios Web Checkout y link de pago. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando

Cordialmente,
Servicio al cliente PayU.
Jan 14, 10:08 GMT-05:00

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Degradation with Payment Network PSE-BANCOLOMBIA

Resolved - Dear Customer

Since 18:56 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 18:56 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 12, 19:12 GMT-05:00

Investigating - Dear Customer

Since 18:05 GMT -5 we are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 18:05 GMT-5 estamos teniendo problemas con el medio de pago PSE-BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Jan 12, 18:46 GMT-05:00

REDEBAN Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 04:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 GMT-05:00

Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 18:02 GMT-05:00

Scheduled - Dear Customer,

Our payment network in Colombia, REDEBAN has scheduled a maintenance on its platform that probably will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: January 12th at 01:00 GMT -5.
Date and time of completion: January 12th at 03:00 GMT- 5
Expected behavior: Intermittence on the REDEBAN network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestra red de pago en Colombia, REDEBAN ha programado un mantenimiento sobre su plataforma que puede afectar nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 12 de Enero a las 01:00 GMT -5.
Fecha y hora de terminación: 12 de Enero a las 03:00 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red REDEBAN.

Cordialmente,
Servicio al cliente PayU
Jan 8, 17:59 GMT-05:00

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.