PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module   ? Operational
PagosOnline - Web Checkout   ? Operational
PagosOnline - Web Services   ? Operational
FraudVault   ? Operational
PAYU - Administrative Module   ? Operational
PAYU - Web Checkout   ? Operational
PAYU - Payments API   ? Operational
PAYU - Reports API   ? Operational
PAYU - Web Service Cash Payments   ? Operational
PAYU - Official WebSite   ? Operational
Dinero Mail - API / Web Services   ? Operational
Dinero Mail - Checkout Web   ? Operational
Dinero Mail - IPN1   ? Operational
Dinero Mail - IPN2   ? Operational
Dinero Mail - IVR   ? Operational
Dinero Mail - Post Login   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mantenimiento PagosOnline Sep 21, 00:00-00:30 -05
Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 21 de septiembre a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 21 de septiembre a las 00:30 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 21 at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: September 21 at 00:30 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Posted on Sep 15, 20:33 GMT-05:00
Past Incidents
Sep 19, 2017

No incidents reported today.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017
Completed - The scheduled maintenance has been completed.
Sep 13, 01:19 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 13 de Septiembre a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 13 de Septiembre a las 01:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 13 at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: September 13 at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Sep 11, 21:01 GMT-05:00
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017
Resolved - Hacia las 02:23 p.m., CIELO ha resuelto los problemas para las transacciones en Brasil; el sistema funciona con normalidad.

At 02:23 p.m., CIELO has solved problems for transactions in Brazil; the system is now operating normally.
Sep 6, 14:29 -05
Investigating - Desde las 01:30 p.m. estamos presentando problemas con el medio de pago CIELO en Brasil bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PayU - Web Checkout] y [PayU - Payments API].

Since 01:30 p.m we are experiencing problems with the payment method CIELO in Brazil. We are getting in touch with the provider to solve the incident. The services affected are [PayU - Web Checkout] and [PayU - Payments API].
Sep 6, 13:30 -05
Completed - The scheduled maintenance has been completed.
Sep 6, 02:05 -05
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 -05
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 6 de Septiembre a las 12:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 6 de Septiembre a las 02:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: September 6 at 12:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: September 6 at 02:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Sep 4, 09:58 -05
Sep 5, 2017
Resolved - This incident has been resolved.
Sep 5, 11:22 -05
Investigating - Descripción de la incidencia:

Desde la 10:12 a.m. estamos presentando problemas para las tarjetas débito en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente.
Sep 5, 10:13 -05