PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
DineroMail Operational
DM IPN ? Operational
DM Merchant Panel ? Operational
DM Payments API ? Operational
DM Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2020
Resolved - At 13:25 GMT-5 PRISMA has solved problems for VISA credit cards in Argentina; the system is now operating normally.

Hacia las 13:25 GMT-5, PRISMA ha resuelto los problemas para las tarjetas VISA en Argentina; el sistema esta operando normalmente
Apr 1, 14:02 GMT-05:00
Investigating - Dear Customer
Since 11:20 GMT-5 we are experiencing problems with the payment network VISA_AR (PRISMA) in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Estimado Cliente
Desde las 11:20 GMT-5 estamos teniendo problemas con el medio de pago VISA_AR (PRISMA) en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Apr 1, 11:48 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:01 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 01th at 00:00 GMT-5.
Date and time of completion: April 01th at 01:00GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 01 de Abril a las 00:00 GMT-5.
Fecha y hora de terminación: 01 de Abril a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio
Mar 27, 21:38 GMT-05:00
Mar 31, 2020
Resolved - At 11:30GMT -5 TRANSBANK has solved problems for DEBIT and CREDIT cards in Chile; the system is now operating normally.

Hacia las 11:30GMT -5, TRANSBANK ha resuelto los problemas para las tarjetas DEBITO y CREDITO en Chile; el sistema
Mar 31, 14:01 GMT-05:00
Investigating - Dear Customer
Since 08:30 GMT-5 we are experiencing problems with the payment network TRANSBANK in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Credit Cards.

Estimado Cliente
Desde las 08:30 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas credito.
Mar 31, 09:02 GMT-05:00
Mar 30, 2020
Resolved - Dear Customer

Since 12:00 GMT-5, PSE BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 12:00 GMT-5 PSE BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Mar 30, 13:37 GMT-05:00
Investigating - Dear Customer

Since 10:06 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA i in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 10:06 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA i en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Mar 30, 10:56 GMT-05:00
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 05:02 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:54 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period.
We will report any related event after this maintenance.

Date and time of start: March 29th at 00:00 GMT -5.
Date and time of completion: March 29th at 05:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente, Nuestro medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo.
Estaremos reportando cualquier incidente relacionado luego del mantenimiento.
Fecha y hora de inicio: 29 de Marzo a las 00:00 GMT -5.
Fecha y hora de terminación: 29 de Marzo a las 05:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Mar 29, 00:53 GMT-05:00
Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - Since 18:02 GMT-5,the incident has been resolved, the payment platform works with no incidents.

Desde las 18:02 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 27, 19:24 GMT-05:00
Investigating - Since 14:47 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 14:47 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Mar 27, 15:38 GMT-05:00
Mar 26, 2020
Resolved - Since 21:40 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 21:40 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 26, 23:14 GMT-05:00
Investigating - Since 19:55 GMT -5 we are experiencing problems with the payment network PSE - BBVA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 19:55 GMT-5 estamos teniendo problemas con el medio de pago PSE - BBVA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores
Mar 26, 21:02 GMT-05:00
Resolved - Since 18:19 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 18:19 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 26, 19:38 GMT-05:00
Investigating - Since 17:53 GMT-5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 17:53 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Mar 26, 18:20 GMT-05:00
Mar 25, 2020
Resolved - Since 19:06GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 19:06GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 25, 20:56 GMT-05:00
Investigating - Since 17:38GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 17:38GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Mar 25, 19:30 GMT-05:00
Mar 24, 2020
Resolved - Dear Customer,

Since 18:09 GMT-5 PSE has resolved the incident, the payment method processes normally.

Sincerely
Customer Service PayU.


Estimado Cliente

Desde las 18:09 GMT-5 PSE ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Mar 24, 19:02 GMT-05:00
Investigating - Dear Customer

Since 15:24 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 15:24 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Mar 24, 15:52 GMT-05:00
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 19:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 18th at 19:00 GMT-5.
Date and time of completion: March 18th at 19:30 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 18 de Marzo a las 19:00 GMT-5.
Fecha y hora de terminación: 18 de Marzo a las 19:30 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio.


Cordialmente,
Servicio al cliente PayU.
Mar 18, 18:19 GMT-05:00
Resolved - Since 17:20 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 17:20 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 18, 18:16 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 18, 16:41 GMT-05:00
Investigating - Since 16:20 GMT -5 we are experiencing problems with our PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 16:20 GMT -5 estamos presentando problemas con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida.
Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Mar 18, 16:40 GMT-05:00
Resolved - Dear Customer
Since 14:20 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 14:20 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Mar 18, 14:37 GMT-05:00
Investigating - Estimado Cliente
Desde las 09:35 GMT -5 el medio de pago EFECTY reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

Cordialmente,
Servicio al cliente PayU.


Dear Customer
Since 09:35 GMT-5 our payment method EFECTY reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service
Mar 18, 10:09 GMT-05:00
Resolved - Since 14:15 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 14:15 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 18, 14:16 GMT-05:00
Investigating - Since 11:58 GMT -5 we are experiencing problems with our PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 11:58 GMT -5 estamos presentando problemas con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida.
Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Mar 18, 12:28 GMT-05:00
Resolved - Dear customer;

Since 04:00 GMT -5 the platform operates normally.

Sincerely,
Customer Service PayU.


Estimado cliente;

Desde las 04:00 GMT -5 la plataforma opera con normalidad.

Cordialmente,
Servicio al cliente PayU.
Mar 18, 04:39 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 18, 01:36 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 18, 01:34 GMT-05:00
Investigating - Dear customer;

We inform the continuity of the scheduled maintenance performance. We will be informing you of the latest news

Sincerely,
Customer Service PayU.


Estimado cliente;

Informamos la continuidad de la ventana de mantenimiento programada. les estaremos informando las novedades al respecto.

Cordialmente,
Servicio al cliente PayU.
Mar 18, 01:33 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 18, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:12 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: March 18th at 02:00 COT.
Date and time of completion: March 18th at 03:00 COT.
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en COLOMBIA, CREDIBANCO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de Marzo a las 02:00 COT.
Fecha y hora de terminación: 18 de Marzo las 03:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO .

Cordialmente,
Servicio al cliente PayU
Mar 18, 02:00 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 18th at 00:00 GMT-5.
Date and time of completion: March 18th at 01:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.


Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 18 de Marzo a las 00:00 GMT-5.
Fecha y hora de terminación: 18 de Marzo a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio.


Cordialmente,
Servicio al cliente PayU.
Mar 13, 13:00 GMT-05:00