PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
DineroMail Operational
DM IPN ? Operational
DM Merchant Panel ? Operational
DM Payments API ? Operational
DM Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance for PayU Aug 27, 00:00-01:00 -05
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 19:13 GMT-05:00
Scheduled - Estimado cliente;
Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características: Fecha y hora de inicio: 27 de Agosto a las 00:00 a.m. Hora de Colombia (-05:00 GMT). Fecha y hora de terminación: 27 de Agosto a la 01:00 a.m. Hora de Colombia (-05:00 GMT). Comportamiento esperado: Indisponibilidad del servicio. Cordialmente, Servicio al cliente PayU.

Dear customer;
As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place: Date and time of start: August 27th at 00:00 a.m. Colombia Time (-05:00 GMT). Date and time of completion: August 27th at 01:00 a.m. Colombia Time (-05:00 GMT). Expected behavior: No service availability. Sincerely, Customer Service PayU.
Aug 21, 13:03 GMT-05:00
Past Incidents
Aug 21, 2019
PAGOEFECTIVO (PERÚ) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in PERÚ, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 20th at 23:00 GMT-5.
Date and time of completion: August 21th at 01:00 GMT-5.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 20 de Agosto a las 23:00 GMT-5.
Fecha y hora de terminación: 21 de Agosto a las 01:00 GMT-5
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO .

Cordialmente,
Servicio al cliente PayU
Aug 16, 13:47 GMT-05:00
Aug 19, 2019

No incidents reported.

Aug 18, 2019
PSE (COLOMBIA) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 08:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 05:00 GMT-05:00
Scheduled - Our payment processing Network in COLOMBIA, PSE, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 18th at 05:00 GMT-5.
Date and time of completion: August 18th at 08:00 GMT-5.
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en COLOMBIA, PSE, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de Agosto a las 05:00 GMT-5.
Fecha y hora de terminación: 18 de Agosto a las 08:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio de la red PSE.

Cordialmente,
Servicio al cliente PayU
Aug 16, 13:18 GMT-05:00
Aug 17, 2019

No incidents reported.

Aug 16, 2019
Incident with Payment Network VISANET V2- PERÚ
Resolved - At 15:00 GMT -5, VISANET GATEWAY has solved problems for VISA credit cards in Peru; the system is now operating normally.

Hacia las 15:00 GMT -5, VISANET GATEWAY ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
Aug 16, 18:35 GMT-05:00
Investigating - Since 10:45 GMT -5 we are experiencing problems with the payment network VISANET V2 in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 10:45 GMT -5 estamos teniendo problemas con el medio de pago VISANET V2 en PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Aug 16, 10:58 GMT-05:00
Incident with Payment Network VISANET V2- PERÚ
Resolved - At 05:44 GMT -5, VISANET has solved problems for VISA credit cards in Perú; the system is now operating normally.

Hacia las 05:44 GMT -5, VISANET ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
Aug 16, 05:36 GMT-05:00
Investigating - Since 04:24 GMT -5 we are experiencing problems with the payment network VISANET V2 in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 04:24 GMT -5 estamos teniendo problemas con el medio de pago VISANET V2 en PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Aug 16, 04:42 GMT-05:00
Aug 15, 2019
Incident with Payment Network PROCESOS MC - PERÚ
Resolved - Since 12:15 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 12:15 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Aug 15, 12:30 GMT-05:00
Investigating - Since 10:20 GMT-5 we are experiencing problems with the payment network PROCESOS MC in PERÚ for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD, AMEX Credit Cards.

Desde las 10:20 GMT -5 estamos teniendo problemas con el medio de pago PROCESOS MC en PERÚ para la plataforma PAYU Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD, AMEX
Aug 15, 10:35 GMT-05:00
Incident with Payment Network PRISMA (VISA) - ARGENTINA
Resolved - At 02:05 GMT-5 PRISMA has solved problems for VISA credit cards in Argentina; the system is now operating normally.

Hacia las 02:05 GMT-5, PRISMA ha resuelto los problemas para las tarjetas VISA en Argentina; el sistema esta operando normalmente
Aug 15, 02:34 GMT-05:00
Investigating - Since 00:30 GMT -5 we are experiencing problems with the payment network PRISMA in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 00:30 GMT -5 estamos teniendo problemas con el medio de pago PRISMA en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Aug 15, 00:52 GMT-05:00
Aug 14, 2019
PAGOEFECTIVO (PERÚ) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 23:42 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:00 GMT-05:00
Scheduled - Dear customer,

Our payment processing Network in PERÚ, PAGOEFECTIVO, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: August 14th at 22:00 GMT-5.
Date and time of completion: August 14th at 23:30 GMT-5.
Expected behavior: No service availability for PAGOEFECTIVO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en PERÚ, PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 14 de Agosto a las 22:00 GMT-5.
Fecha y hora de terminación: 14 de Agosto a las 23:30 GMT-5
Comportamiento esperado: Indisponibilidad del servicio de la red PAGOEFECTIVO .

Cordialmente,
Servicio al cliente PayU
Aug 12, 20:37 GMT-05:00
Aug 13, 2019
Incident with Payment Network VISANET V2- PERÚ
Resolved - At 05:44 GMT -5, VISANET GATEWAY has solved problems for VISA credit cards in Perú; the system is now operating normally.

Hacia las 05:44 GMT -5, VISANET GATEWAY ha resuelto los problemas para las tarjetas VISA en Perú; el sistema esta operando normalmente
Aug 13, 06:08 GMT-05:00
Investigating - Since 05:10 GMT -5 we are experiencing problems with the payment network VISANET V2 in PERU for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Desde las 05:10 GMT -5 estamos teniendo problemas con el medio de pago VISANET V2 en PERU para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Aug 13, 05:44 GMT-05:00
Aug 12, 2019

No incidents reported.

Aug 11, 2019
Problemas Medio de Pago MIT - DineroMail
Resolved - Hacia las 18:42 hrs (hora de Colombia), DineroMail ha resuelto la afectación en sus transacciones; el sistema funciona con normalidad.

At 18:42 hrs (Colombian time), DineroMail has solved the problems in transactions, the system is now operating normally.
Aug 11, 00:17 GMT-05:00
Update - Estimado Cliente

Desde las 18:42 GMT-5 estamos presentando problemas con el medio de pago MIT en México bajo la plataforma DineroMail. Estamos en contacto con el proveedor para recibir una pronta solución al incidente. Los servicios afectados son [DM- Web Checkout] y [DM - API].

Dear customer;

Since 18:42 GMT-5, we are experiencing problems with the payment method MIT in Mexico. We are getting in touch with the provider to receive the solution for the incident. The services affected are [DM- Web Checkout], [DM - API].
Aug 10, 19:00 GMT-05:00
Update - We are continuing to investigate this issue.
Aug 10, 11:41 GMT-05:00
Investigating - Estimado Cliente

Desde las 10:53 am. COT. estamos presentando problemas con el medio de pago MIT en México bajo la plataforma DineroMail. Estamos en contacto con el proveedor para recibir una pronta solución al incidente. Los servicios afectados son [DM- Web Checkout] y [DM - API].

Dear customer;

Since 10:53 a.m COT, we are experiencing problems with the payment method MIT in Mexico. We are getting in touch with the provider to receive the solution for the incident. The services affected are [DM- Web Checkout], [DM - API].
Aug 10, 11:21 GMT-05:00
Aug 10, 2019
Incident with Payment Network BANORTE - MÉXICO
Resolved - Since 17:34 GMT -5 , BANORTE has solved the problems for VISA and Mastercard credit cards for PayU platform in México, the system is now operating normally.

Estimado cliente;

Desde las 17:34 GMT -5, BANORTE ha resuelto los problemas para tarjetas VISA y Mastercard en México para la plataforma PayU; el sistema funciona con normalidad.
Aug 10, 18:00 GMT-05:00
Investigating - Since 12:20 GMT -5 we are experiencing problems with the payment network BANORTE in MÉXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD and VISA Credit Cards.

Desde las 12:20 GMT -5 estamos teniendo problemas con el medio de pago BANORTE en MÉXICO para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD y VISA.
Aug 10, 12:37 GMT-05:00
Aug 9, 2019

No incidents reported.

Aug 8, 2019
Incident with Payment Network PSE - COLOMBIA
Resolved - Since 22:43 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 22:43 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Aug 8, 23:29 GMT-05:00
Investigating - Since 22:04 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error

Desde las 22:04 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Aug 8, 22:34 GMT-05:00
Incident with Payment Network BANCOMER - MÉXICO
Resolved - Since 07:20 GMT -5 , BANCOMER has solved the problems for VISA and Mastercard credit cards for PayU platform in México, the system is now operating normally.

Estimado cliente;

Desde las 07:20 GMT -5, BANCOMER ha resuelto los problemas para tarjetas VISA y Mastercard en México para la plataforma PayU; el sistema funciona con normalidad.
Payment Network Providers - México Payment Processing
Aug 8, 08:04 GMT-05:00
Investigating - Since 05:35 GMT -5 we are experiencing problems with the payment network BANCOMER in MÉXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD and VISA Credit Cards.

Desde las 05:35 GMT -5 estamos teniendo problemas con el medio de pago BANCOMER en MÉXICO para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD y VISA.
Aug 8, 06:15 GMT-05:00
Incident with Payment Network PSE - COLOMBIA(BANCOLOMBIA)
Resolved - Dear Customer
Since 06:50 GMT -5, the incident has been resolved, the payment platform works with no incidents.


Estimado Cliente
Desde las 06:50GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Aug 8, 07:19 GMT-05:00
Investigating - Since 06:20 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error

Desde las 06:20 GMT -5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.
Aug 8, 06:47 GMT-05:00
Aug 7, 2019
Incident with Payment Network PROCESOS MC - PERÚ
Resolved - Since 00:26 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 00:26 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Aug 7, 00:35 GMT-05:00
Investigating - Since 00:04 GMT -5 we are experiencing problems with the payment network PROCESOS MC in PERÚ for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD, AMEX Credit Cards.

Desde las 00:04 GMT -5 estamos teniendo problemas con el medio de pago PROCESOS MC en PERÚ para la plataforma PAYU Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD, AMEX
Aug 7, 00:20 GMT-05:00
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