PayU Latam Status Status

PayU Latam Status

All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU Operational

PayU Merchant Panel Operational

PayU Official WebSite Operational

PayU Payments API Operational

PayU Reports API Operational

PayU Web Checkout Operational

PayU Web Service Cash Payments Operational

FraudVault Operational

Payment Network Providers Operational

Argentina Payment Processing Operational

Brasil Payment Processing Operational

Chile Payment Processing Operational

Colombia Payment Processing Operational

México Payment Processing Operational

Panamá Payment Processing Operational

Perú Payment Processing Operational

PayU - SANDBOX Operational

SANDBOX Merchant Panel Operational

SANDBOX Payments API Operational

SANDBOX Web Checkout Operational

PagosOnLine Operational

POL Merchant Panel Operational

POL Payments API Operational

POL Web Checkout Operational

DineroMail Operational

DM IPN Operational

DM Merchant Panel Operational

DM Payments API Operational

DM Web Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2020

Incident with Payment Network VISA_AR (PRISMA) - ARGENTINA

Resolved - At 13:25 GMT-5 PRISMA has solved problems for VISA credit cards in Argentina; the system is now operating normally.

Hacia las 13:25 GMT-5, PRISMA ha resuelto los problemas para las tarjetas VISA en Argentina; el sistema esta operando normalmente
Apr 1, 14:02 GMT-05:00

Investigating - Dear Customer
Since 11:20 GMT-5 we are experiencing problems with the payment network VISA_AR (PRISMA) in ARGENTINA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for VISA Credit Cards.

Estimado Cliente
Desde las 11:20 GMT-5 estamos teniendo problemas con el medio de pago VISA_AR (PRISMA) en ARGENTINA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito VISA.
Apr 1, 11:48 GMT-05:00

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:01 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: April 01th at 00:00 GMT-5.
Date and time of completion: April 01th at 01:00GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 01 de Abril a las 00:00 GMT-5.
Fecha y hora de terminación: 01 de Abril a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio
Mar 27, 21:38 GMT-05:00

Mar 31, 2020

Incident with Payment Network TRANSBANK

Resolved - At 11:30GMT -5 TRANSBANK has solved problems for DEBIT and CREDIT cards in Chile; the system is now operating normally.

Hacia las 11:30GMT -5, TRANSBANK ha resuelto los problemas para las tarjetas DEBITO y CREDITO en Chile; el sistema
Mar 31, 14:01 GMT-05:00

Investigating - Dear Customer
Since 08:30 GMT-5 we are experiencing problems with the payment network TRANSBANK in CHILE for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for Credit Cards.

Estimado Cliente
Desde las 08:30 GMT -5 estamos teniendo problemas con el medio de pago TRANSBANK en CHILE para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas credito.
Mar 31, 09:02 GMT-05:00

Mar 30, 2020

Incident with Payment Network PSE BANCOLOMBIA

Resolved - Dear Customer

Since 12:00 GMT-5, PSE BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 12:00 GMT-5 PSE BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Mar 30, 13:37 GMT-05:00

Investigating - Dear Customer

Since 10:06 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA i in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 10:06 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA i en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Mar 30, 10:56 GMT-05:00

Mar 29, 2020

Maintenance PSE (ACH)

Completed - The scheduled maintenance has been completed.
Mar 29, 05:02 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:54 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in Colombia, PSE, has scheduled a maintenance in its platform that will affect our service on PayU platform which will reject all transactions in this time period.
We will report any related event after this maintenance.

Date and time of start: March 29th at 00:00 GMT -5.
Date and time of completion: March 29th at 05:00 GMT- 5
Expected behavior: No service availability for PSE.

Sincerely,
Customer Service PayU.

Estimado cliente, Nuestro medio de pago en Colombia, PSE ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo.
Estaremos reportando cualquier incidente relacionado luego del mantenimiento.
Fecha y hora de inicio: 29 de Marzo a las 00:00 GMT -5.
Fecha y hora de terminación: 29 de Marzo a las 05:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio para PSE.

Cordialmente,
Servicio al cliente PayU
Mar 29, 00:53 GMT-05:00

Mar 28, 2020

No incidents reported.

Mar 27, 2020

Incident with Payment Network - PSE COLOMBIA

Resolved - Since 18:02 GMT-5,the incident has been resolved, the payment platform works with no incidents.

Desde las 18:02 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 27, 19:24 GMT-05:00

Investigating - Since 14:47 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 14:47 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Mar 27, 15:38 GMT-05:00

Mar 26, 2020

Incident with Payment Network -PSE COLOMBIA

Resolved - Since 21:40 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 21:40 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 26, 23:14 GMT-05:00

Investigating - Since 19:55 GMT -5 we are experiencing problems with the payment network PSE - BBVA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 19:55 GMT-5 estamos teniendo problemas con el medio de pago PSE - BBVA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores
Mar 26, 21:02 GMT-05:00

Incident with Payment Network PSE- COLOMBIA

Resolved - Since 18:19 GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 18:19 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 26, 19:38 GMT-05:00

Investigating - Since 17:53 GMT-5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 17:53 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Mar 26, 18:20 GMT-05:00

Mar 25, 2020

Incident with Payment Network -PSE COLOMBIA

Resolved - Since 19:06GMT-5, the incident has been resolved, the payment platform works with no incidents.

Desde las 19:06GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 25, 20:56 GMT-05:00

Investigating - Since 17:38GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error.

Desde las 17:38GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores.
Mar 25, 19:30 GMT-05:00

Mar 24, 2020

Incident with Payment Network PSE

Resolved - Dear Customer,

Since 18:09 GMT-5 PSE has resolved the incident, the payment method processes normally.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 18:09 GMT-5 PSE ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Mar 24, 19:02 GMT-05:00

Investigating - Dear Customer

Since 15:24 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 15:24 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Mar 24, 15:52 GMT-05:00

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 19:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 18th at 19:00 GMT-5.
Date and time of completion: March 18th at 19:30 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 18 de Marzo a las 19:00 GMT-5.
Fecha y hora de terminación: 18 de Marzo a las 19:30 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.
Mar 18, 18:19 GMT-05:00

Incident with PAYU Platform

Resolved - Since 17:20 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 17:20 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 18, 18:16 GMT-05:00

Update - We are continuing to investigate this issue.
Mar 18, 16:41 GMT-05:00

Investigating - Since 16:20 GMT -5 we are experiencing problems with our PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 16:20 GMT -5 estamos presentando problemas con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida.
Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Mar 18, 16:40 GMT-05:00

Incident with Payment Network Efecty- Colombia

Resolved - Dear Customer
Since 14:20 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Estimado Cliente
Desde las 14:20 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Mar 18, 14:37 GMT-05:00

Investigating - Estimado Cliente
Desde las 09:35 GMT -5 el medio de pago EFECTY reporta problemas y las transacciones no se están procesando correctamente, estamos trabajando para solucionar el inconveniente.

Cordialmente,
Servicio al cliente PayU.

Dear Customer
Since 09:35 GMT-5 our payment method EFECTY reports problems and the transactions are not being processed correctly, we are working to solve the problem.

Cordially,
PayU customer service
Mar 18, 10:09 GMT-05:00

Incident with PAYU Platform

Resolved - Since 14:15 GMT -5, the incident has been resolved, the payment platform works with no incidents.

Desde las 14:15 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Mar 18, 14:16 GMT-05:00

Investigating - Since 11:58 GMT -5 we are experiencing problems with our PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you

Desde las 11:58 GMT -5 estamos presentando problemas con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida.
Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Mar 18, 12:28 GMT-05:00

PayU Platform Scheduled Maintenance

Resolved - Dear customer;

Since 04:00 GMT -5 the platform operates normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Desde las 04:00 GMT -5 la plataforma opera con normalidad.

Cordialmente,
Servicio al cliente PayU.
Mar 18, 04:39 GMT-05:00

Update - We are continuing to investigate this issue.
Mar 18, 01:36 GMT-05:00

Update - We are continuing to investigate this issue.
Mar 18, 01:34 GMT-05:00

Investigating - Dear customer;

We inform the continuity of the scheduled maintenance performance. We will be informing you of the latest news

Sincerely,
Customer Service PayU.

Estimado cliente;

Informamos la continuidad de la ventana de mantenimiento programada. les estaremos informando las novedades al respecto.

Cordialmente,
Servicio al cliente PayU.
Mar 18, 01:33 GMT-05:00

CREDIBANCO Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 03:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 GMT-05:00

Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 19:12 GMT-05:00

Scheduled - Dear customer,

Our payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance in its platform that will affect our service on PAYU platform wich will reject transactions in this time period. We will report any related event after this maintenance.

Date and time of start: March 18th at 02:00 COT.
Date and time of completion: March 18th at 03:00 COT.
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.

Estimado cliente,

Nuestro medio de pago en COLOMBIA, CREDIBANCO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PAYU el cual rechazará transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 18 de Marzo a las 02:00 COT.
Fecha y hora de terminación: 18 de Marzo las 03:00 COT.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO .

Cordialmente,
Servicio al cliente PayU
Mar 18, 02:00 GMT-05:00

PayU Platform Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 GMT-05:00

Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: March 18th at 00:00 GMT-5.
Date and time of completion: March 18th at 01:00 GMT-5.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 18 de Marzo a las 00:00 GMT-5.
Fecha y hora de terminación: 18 de Marzo a las 01:00 GMT-5.
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.
Mar 13, 13:00 GMT-05:00