PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (PayU Latam and Pagos Online), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PayU ? Operational
PayU Merchant Panel ? Operational
PayU Official WebSite ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
FraudVault ? Operational
Payment Network Providers ? Operational
Argentina Payment Processing ? Operational
Brasil Payment Processing ? Operational
Chile Payment Processing ? Operational
Colombia Payment Processing ? Operational
México Payment Processing ? Operational
Panamá Payment Processing ? Operational
Perú Payment Processing ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
PagosOnLine ? Operational
POL Merchant Panel ? Operational
POL Payments API ? Operational
POL Web Checkout ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2020
CREDIBANCO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 02:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 01:00 GMT-05:00
Scheduled - Dear Customer,

The payment network in Colombia, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on the PayU platform. We will be reporting any related incident after maintenance.

Date and time of start: November 24st at 01:00 GMT -5.
Date and time of completion: November 24st at 02:30 GMT- 5
Expected behavior: Intermittence on the CREDIBANCO network service.

Sincerely,
Customer Service PayU.

Estimado cliente,

La red de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 24 de Noviembre a las 01:00 GMT -5.
Fecha y hora de terminación: 24 de Noviembre a las 02:30 GMT -5.
Comportamiento esperado: Intermitencia del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Nov 20, 17:29 GMT-05:00
Nov 23, 2020
Incident with Payment Network PSE
Resolved - Dear Customer

Since 01:37 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 01:37 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Nov 23, 02:12 GMT-05:00
Investigating - Dear Customer

Since 01:20 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 01:20 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Nov 23, 01:40 GMT-05:00
PAYU Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: November 23th at 00:00 COT.
Date and time of completion: November 23th at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout. Our API payments component will operate normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 23 de Noviembre a las 00:00 COT.
Fecha y hora de terminación:23 de Noviembre a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout. Nuestro componente de pagos por el API operará con normalidad.

Cordialmente,
Servicio al cliente PayU.
Nov 18, 15:31 GMT-05:00
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
PAYU Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 00:10 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: November 19th at 00:00 COT.
Date and time of completion: November 19th at 00:10 COT.
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.



Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 19 de Noviembre a las 00:00 COT.
Fecha y hora de terminación: 19 de Noviembre a las 00:10 COT.
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.
Nov 17, 20:14 GMT-05:00
Nov 18, 2020
PAYU Platform Intermittence
Resolved - Dear Customer,

Since 23:25 GMT-5 the incident has been resolved, the PAYU Platform processes normally.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 23:25 GMT-5 el incidente ha sido resuelto, la Plataforma de PAYU procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 18, 00:06 GMT-05:00
Investigating - Dear customer;

Since 21:40 GMT -5 we are presenting intermittences with the PayU platform. We are working together with our Technology Team to obtain a quick solution.

Sincerely,
Customer Service PayU.

Estimado cliente;

Desde las 21:40 GMT -5 estamos presentando intermitencias con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de tenología para obtener una solución rápida.

Cordialmente,
Servicio al cliente PayU.
Nov 17, 21:57 GMT-05:00
Nov 17, 2020
Nov 16, 2020
Incident with Payment Network PSE - COLOMBIA
Resolved - Dear Customer

Since 02:02 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 02:02 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 16, 02:29 GMT-05:00
Investigating - Dear Customer

Since 01:20 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 01:20 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Nov 16, 01:52 GMT-05:00
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Incident with Payment Network PSE - COLOMBIA
Resolved - Dear Customer

Since 17:57 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 17:57 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 13, 18:42 GMT-05:00
Update - Dear Customer

Since 17:57 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 17:57 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 13, 18:40 GMT-05:00
Investigating - Dear Customer

Since 15:50 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 15:50 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Nov 13, 16:06 GMT-05:00
Incident with Payment Network PSE - COLOMBIA
Resolved - Dear Customer

Since 03:55 GMT-5 the incident has been resolved, the payment method processes without problems.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 03:55 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Nov 13, 04:20 GMT-05:00
Investigating - Dear Customer

Since 02:12 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 02:12 GMT-5 estamos teniendo problemas con el medio de pago PSE en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU.
Nov 13, 02:32 GMT-05:00
Nov 12, 2020

No incidents reported.

Nov 11, 2020
PAYU Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 GMT-05:00
Scheduled - Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: November 11th at 00:00 COT.
Date and time of completion: November 11th at 01:00 COT.
Expected behavior: Slight intermittencies will be experienced at the Web Checkout. Our API payments component will operate normally.

Sincerely,
Customer Service PayU.

Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 11 de Noviembre a las 00:00 COT.
Fecha y hora de terminación: 11 de Noviembre a las 01:00 COT.
Comportamiento esperado: Se experimentaran leves intermitencias en el Web Checkout. Nuestro componente de pagos por el API operará con normalidad.

Cordialmente,
Servicio al cliente PayU.
Nov 6, 20:48 GMT-05:00
Nov 10, 2020

No incidents reported.

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