PayU Latam Status
All Systems Operational

About This Site

Welcome to PayU Latam Status Web Page. This pages show historical information about the state of our platform (Pagos Online, PayU Latam and Dinero Mail), incidents, RCA (Root Cause Analisys), scheduled maintenance, conectivity problems with our third party and all related data about the perfomance of our services.

PagosOnline - Administrative Module   ? Operational
PagosOnline - Web Checkout   ? Operational
PagosOnline - Web Services   ? Operational
FraudVault   ? Operational
PAYU - Administrative Module   ? Operational
PAYU - Web Checkout   ? Operational
PAYU - Payments API   ? Operational
PAYU - Reports API   ? Operational
PAYU - Web Service Cash Payments   ? Operational
PAYU - Official WebSite   ? Operational
Dinero Mail - API / Web Services   ? Operational
Dinero Mail - Checkout Web   ? Operational
Dinero Mail - IPN1   ? Operational
Dinero Mail - IPN2   ? Operational
Dinero Mail - IVR   ? Operational
Dinero Mail - Post Login   ? Operational
PayU - Merchant Panel   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2017
Resolved - Hacia las 11:15 am., REDEBAN ha resuelto los problemas para tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia para las plataformas PagosOnline y PayU; el sistema funciona con normalidad.

At 11:15 a.m., REDEBAN has solved the problems for credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS for PagosOnline and PayU platforms in Colombia, the system is now operating normally.
Oct 16, 10:30 GMT-05:00
Monitoring - Desde la 10:30 a.m. estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PagosOnline y PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 10:30 we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PagosOnline and PayU platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Oct 16, 11:15 GMT-05:00
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 00:55 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 11 de Octubre a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 11 de Octubre a las 01:00 a.m. Hora de Colombia (-05:00 GMT). Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: October 11 at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: October 11 at 01:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU.
Oct 9, 14:58 GMT-05:00
Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017
Resolved - This incident has been resolved.
Oct 7, 06:29 GMT-05:00
Investigating - Desde la 07:12 p.m estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo las plataformas PayU y PagosOnline . Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] y [PayU - Payments API].

Since 07:12 p.m we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PayU and PagosOnline platforms in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PagosOnline - Web Checkout], [PagosOnline - Web Services], [PayU - Web Checkout] and [PayU - Payments API].
Oct 6, 19:51 GMT-05:00
Oct 6, 2017
Resolved - Hacia las 04:18 p.m., REDEBAN ha resuelto los problemas para tarjetas VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia para la plataforma PayU; el sistema funciona con normalidad.

At 04:18 p.m., REDEBAN has solved the problems for credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS for PayU platform in Colombia, the system is now operating normally.
Oct 6, 16:35 GMT-05:00
Identified - Desde la 03:24 p.m estamos presentando problemas para las tarjetas de crédito VISA, AMERICAN EXPRESS, MASTERCARD y DINERS en Colombia bajo la plataforma PayU. Estamos revisando con el proveedor para dar una pronta solución al incidente. Los servicios afectados son: [PayU - Web Checkout] y [PayU - Payments API].

Since 03:24 p.m we are experiencing problems with credit cards VISA, AMERICAN EXPRESS, MASTERCARD y DINERS; affecting PayU platform in Colombia, We are getting in touch with the provider to solve the incident. Services affected are [PayU - Web Checkout] and [PayU - Payments API].
Oct 6, 15:52 GMT-05:00
Oct 5, 2017
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:01 GMT-05:00
Scheduled - Estimado cliente;

Como parte del proceso de mejora continua de nuestra plataforma, llevaremos a cabo una ventana de mantenimiento con las siguientes características:

Fecha y hora de inicio: 05 de Octubre a las 00:00 a.m. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 05 de Octubre a las 02:00 a.m. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio.

Cordialmente,
Servicio al cliente PayU.

Dear customer;

As part of the continuous improvement process of our platform, we will perform maintenance. The following activities will take place:

Date and time of start: October 05 at 00:00 a.m. Colombia Time (-05:00 GMT).
Date and time of completion: October 05 at 02:00 a.m. Colombia Time (-05:00 GMT).
Expected behavior: No service availability.

Sincerely,
Customer Service PayU
Oct 2, 18:04 GMT-05:00
Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.

Oct 2, 2017

No incidents reported.