Dear Customer Since 12:58 GMT-5,the incident has been resolved, the payment method works with no incidents.
Sincerely, Customer Service PayU.
Estimado Cliente Desde las 12:58 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted Jun 18, 2020 - 13:35 GMT-05:00
Investigating
Dear Customer
We are currently experiencing degradation with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Some transactions sent via this payment network are being marked with error.
Sincerely Customer Service PayU.
Estimado Cliente
Actualmente estamos observando degradación con el medio de pago PSE en Colombia. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Varias de las transacciones enviadas a través de este medio de pago están presentando errores.
Cordialmente, Servicio al cliente PayU
Posted Jun 18, 2020 - 13:01 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).