Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action.
If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
Dear Customer, Since 22:03 GMT-5,the incident has been resolved, the payment platform works with no incidents.
Sincerely Customer Service PayU.
Estimado cliente, Desde las 22:03 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted May 05, 2020 - 22:32 GMT-05:00
Investigating
Dear Customer
We are currently experiencing degradation with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Some transactions sent via this payment network are being marked with error.
Sincerely Customer Service PayU.
Estimado Cliente
Actualmente estamos observando degradación con el medio de pago PSE en Colombia. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Varias de las transacciones enviadas a través de este medio de pago están presentando errores.
Cordialmente, Servicio al cliente PayU
Posted May 05, 2020 - 21:03 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).
