We have a certificate change!
Dear customer,
Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action. If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
Incident with Payments API - Checkout - Latam
Resolved
Since 18:28 GMT -5, the incident has been resolved, the payment platform works with no incidents.
Sincerely
Customer Service PayU.
Estimado Cliente
Desde las 18:28 GMT -5 se ha solucionado el incidente, la plataforma procesa con normalidad.
Atentamente,
Servicio al cliente PayU.
Investigating
Since 17:50 GMT -5 we are experiencing problems with our PayU API and Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.
Sincerely
Customer Service PayU.
Estimado Cliente
Desde las 17:50 GMT -5 estamos presentando problemas con la plataforma API y Web Checkout de PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Atentamente,
Servicio al cliente PayU.