Since the 10 minutes the problem has been solved, PSE-BANCOLOMBIA-NEQUI in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Sep 22, 2025 - 10:35 GMT-05:00
Investigating
Dear Customer
Since 09:56 UTC - 5 We are having problems with ACH PSE - NEQUI & BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing
Sincerely, PayU customer service.
Posted Sep 22, 2025 - 10:05 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).