Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action.
If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
Since 14:15 GMT -5, the incident has been resolved, the payment platform works with no incidents.
Desde las 14:15 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Posted Mar 18, 2020 - 14:16 GMT-05:00
Investigating
Since 11:58 GMT -5 we are experiencing problems with our PayU Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A SMALL subset of our customers is experiencing erroneus transactions, we apologize for any inconvenience this may be cause to you
Desde las 11:58 GMT -5 estamos presentando problemas con la plataforma PayU. Estamos trabajando junto con la nuestro Equipo de Incidentes para obtener una solución rápida. Un subconjunto de nuestros clientes pueden estar experimentando transacciones erróneas, nos disculpamos por cualquier inconveniente que esto pueda estar causando.
Posted Mar 18, 2020 - 12:28 GMT-05:00
This incident affected: Brasil Payment Processing (Brasil Payment Processing), Colombia Payment Processing (Colombia Payment Processing), México Payment Processing (México Payment Processing), Chile Payment Processing (Chile Payment Processing), and Partners (Perú Payment Processing, Argentina Payment Processing).
