Since the 05:08 the problem has been solved, ACH-PSE in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Jul 18, 2024 - 18:14 GMT-05:00
Investigating
Dear Customer
Since 12:40 GMT - 5 we are having problems with ACH PSE and PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jul 18, 2024 - 13:36 GMT-05:00
This incident affected: PayU (PayU Payments API, PayU Web Checkout).