Degradation with Payment PRISMA in ARGENTINA
Investigating - Dear Customer



Since September 23, 2026 at 14:39:00 UTC -5 (Colombia's time) we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Sep 23, 2026 - 15:42 GMT-05:00
ACH-PSE SERVICE CONTINUITY TESTING
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 2026 - 09:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled SERVICE CONTINUITY TESTING on its platform. Please note that this testing will not affect the service. May experience intermittent service during this period, and any related updates or incidents after the testing will be reported promptly


* Start time: September 19,2026 09:00:00 UTC-5 (Colombia’s time)
* Finish time September 26,2026 09:00:00 UTC-5 (Colombia’s time)


Expected behaviour: Intermittent of service.

Sincerely,
PayU customer service.
Sep 19, 2026 09:00 - Sep 26, 2026 09:00 GMT-05:00
Uptime over the past 90 days. View historical uptime.
PayU Operational
PayU Secure Operational
PayU Payments API Operational
PayU Reports API Operational
PayU Web Checkout Operational
PayU Web Service Cash Payments Operational
PayU Gateway Operational
PayU - Notifications Service Operational
PayU - SANDBOX Operational
SANDBOX Merchant Panel Operational
SANDBOX Payments API Operational
SANDBOX Web Checkout Operational
Payu Merchant Panel Operational
Payu Merchant Panel Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
Fiserv (First Data) Mastercard Operational
Fiserv (First Data) Cabal Operational
Fiserv (First Data) Visa Operational
NPS Visa Operational
NPS Mastercard Operational
NPS Cabal Operational
Rapipago Operational
Pago Facil Operational
Amex Operational
Prisma Mastercard Operational
Prisma Naranja Operational
Prisma Visa Operational
Brasil Payment Processing Operational
Itau Boleto bancario Operational
Rede (Redecard) Visa Operational
Rede (Redecard) Mastercard Operational
Amex Operational
Cielo Visa Operational
Cielo Mastercard Operational
PIX Operational
Chile Payment Processing Operational
Transbank Crédito Visa Operational
Transbank Crédito Amex Operational
Transbank Crédito Mastercard Operational
Transbank Crédito Diners Operational
Transbank Debito (Red Compra) Operational
Klap (Multicaja) Operational
Colombia Payment Processing Operational
ACH-PSE Operational
Credibanco Visa Operational
Credibanco Mastercard Operational
Redeban Visa Operational
Redeban Mastercard Operational
Redeban Amex Operational
Redeban Diners Operational
Davivienda Mastercard Operational
Davivienda Visa Operational
SuRed Operational
Efecty Operational
Movii Visa Operational
Movii Mastercard Operational
PSE AVANZA Operational
Nequi Operational
Bancolombia Bank Operational
ADDI Operational
BRE-B REDEBAN Operational
Costa Rica Payment Processing Operational
NPS VISA Operational
NPS Mastercard Operational
El Salvador Payment Processing Operational
NPS VISA Operational
Guatemala Payment Processing Operational
NPS VISA Operational
Honduras Payment Processing Operational
NPS VISA Operational
México Payment Processing Operational
BBVA (Bancomer) Mastercard Operational
BBVA (Bancomer) Visa Operational
Banorte Mastercard Operational
Banorte Visa Operational
SPEI Operational
Amex Operational
OXXO Operational
Fiserv Mastercard Operational
Fiserv Visa Operational
BBVA (Bancomer) BANK REFERENCED Operational
Perú Payment Processing Operational
Niubiz (Visanet) Visa Operational
Niubiz (Visanet) Mastercard Operational
Izipay (Procesos MC) Mastercard Operational
Izipay (Procesos MC) Amex Operational
Izipay (Procesos MC) Visa Operational
Pago Efectivo Operational
YAPE Operational
Partners Operational
Perú Payment Processing Operational
Argentina Payment Processing Operational
3DS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CREDIBANCO-PAYU Platform Scheduled Maintenance Oct 1, 2026 22:00-22:40 GMT-05:00

Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance on CREDIBANCO-PAYU VPN with the following characteristics:

Duration: 40 minutes
Affectation Time: 20 minutes
Expected behaviour: Intermitency of CREDIBANCO-PAYU VPN service
Country affected: Colombia
Payment network affected: CREDIBANCO


Sincerely,
PayU customer service.
Posted on Sep 22, 2026 - 13:29 GMT-05:00

Sep 23, 2026

CREDIBANCO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 6 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 12:10 GMT-05:00

Sep 22, 2026

REDEBAN QR Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 21, 16:57 GMT-05:00
PAYU-REDEBAN Maintenance Update of certificate
Completed - The scheduled maintenance has been completed.
Sep 22, 01:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:30 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with REDEBAN payment network and the following characteristics:


Duration: 1 Hour
Affectation Time: 30 Minutes
Expected behaviour: Outage of Service
Country affected: REDEBAN


Sincerely,
PayU customer service.
Sep 14, 12:34 GMT-05:00
PayU Maintenance Update of certificate Apibank
Completed - The scheduled maintenance has been completed.
Sep 22, 00:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:59 GMT-05:00
Scheduled - Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to update the certificate of Apibank, this change will present transactional unavailability

Duration: 1 Hour
Affectation Time: 30 Minutes
Expected behaviour: Unavailability of Service
Country affected: Latam

Sincerely,
Customer Service PayU.
Sep 10, 14:26 GMT-05:00

Sep 21, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services that will not be available, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 18, 17:29 GMT-05:00

Sep 20, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 22:10 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services that could not be available, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 10 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 18, 17:23 GMT-05:00
REDEBAN QR Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 09:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR has scheduled a merchant portal maintenance, that will affect our services that could not be available, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 6 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 18, 17:12 GMT-05:00

Sep 19, 2026

REDEBAN QR Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 05:10 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services that will not be available, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 2 Hours 10 Minutes
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Sep 18, 14:29 GMT-05:00

Sep 18, 2026

ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 00:40 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:20 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 20 Minutes
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.
Sep 17, 19:01 GMT-05:00

Sep 17, 2026

PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that could affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 11, 17:24 GMT-05:00

Sep 16, 2026

ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 23:40 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:20 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 20 Minutes
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.
Sep 15, 22:38 GMT-05:00
MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 12:14 GMT-05:00

Sep 15, 2026

PAGO EFECTIVO-Merchant Portal Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a merchant portal maintenance, that will affect our services that could not be available, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 1 Hour
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Sep 14, 21:14 GMT-05:00
PAGO EFECTIVO-CIP Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 GMT-05:00
Scheduled - Dear customer,


The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a CIP Generation maintenance, that will affect our services that could not be available, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 Hours
Expected behaviour: Degradation of service.



Sincerely,
PayU customer service.
Sep 14, 21:00 GMT-05:00
PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:01 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that could affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 2 Hours
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Sep 11, 17:19 GMT-05:00

Sep 14, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that could affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 Hours
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Sep 11, 17:33 GMT-05:00

Sep 13, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 22:10 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 10 Minutes
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Sep 11, 17:38 GMT-05:00
PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that could be affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 8 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 12:24 GMT-05:00

Sep 12, 2026

Sep 11, 2026

PAGO EFECTIVO Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:01 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO,, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 22:43 GMT-05:00
PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 3, 21:30 GMT-05:00

Sep 10, 2026

PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 20:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 11 Horas
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 08:52 GMT-05:00
REDEBAN QR Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 03:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 Minutes
Expected behaviour: Unavailability of service.

Sincerely,
PayU customer service.
Sep 9, 17:02 GMT-05:00

Sep 9, 2026

MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII,, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration:2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 7, 17:32 GMT-05:00
NIUBIZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 03:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 02:30 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 4, 17:46 GMT-05:00
Degradation with Payment TRANSBANK MALL in CHILE
Resolved - Dear Customer,


The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating.



Sincerely,
PayU customer service.
Sep 9, 00:11 GMT-05:00
Investigating - Dear Customer



Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service
Sep 8, 18:04 GMT-05:00
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