PayU
Investigating - Dear Customer



Since 21 of July we are experiencing problems with PIX in BRASIL for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service

Jul 27, 09:58 GMT-05:00
PayU ? Operational
PayU Secure ? Operational
PayU Payments API ? Operational
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
100.0 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.99 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
99.99 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
99.99 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
99.99 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
99.99 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
99.99 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.98 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.94 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.4 % uptime
Today
Credibanco Visa Operational
90 days ago
99.96 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.96 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed-Baloto Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
100.0 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.97 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.95 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.95 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.96 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Amex Scheduled Maintenance Aug 21, 07:00-12:00 GMT-05:00
Dear customer,

The payment processing Network in Mexico and Argentina, Amex, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 5 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Aug 5, 06:12 GMT-05:00
Amex Scheduled Maintenance Aug 25, 21:00 - Aug 26, 04:00 GMT-05:00
Dear customer,

The payment processing Network in Mexico and Argentina, Amex, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.

Maintenance Duration: 7 Hours
Intermittence Duration: 5 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Aug 11, 15:48 GMT-05:00
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022
Completed - The scheduled maintenance has been completed.
Aug 18, 20:16 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:01 GMT-05:00
Scheduled - Dear Customer,

We have scheduled an Emergency maintenance on our PayU Web Checkout Platform, This maintenance will have a transactional degradation during 3 Minutes .

Maintenance Duration: 15 Minutes
Degradation Duration: 3 Minutes

We will be informing you if there is any news during this maintenance.

Sincerely
Customer Service PayU.

Aug 18, 18:52 GMT-05:00
Completed - The scheduled maintenance has been completed.
Aug 18, 10:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Mexico and Argentina, Amex, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Aug 3, 13:08 GMT-05:00
Aug 17, 2022
Resolved - Dear Customer,

Since the 15:52 HRS the problem has been solved, Credibanco in Colombia for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Aug 17, 16:16 GMT-05:00
Investigating - Dear Customer

Since 15:28 GMT-5 we are experiencing problems with CREDIBANCO in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service

Aug 17, 15:39 GMT-05:00
Resolved - Dear Customer,


The incident has been resolved, PSE in Colombia for the PayU platform is operating.


Sincerely,
PayU customer service.

Aug 17, 01:29 GMT-05:00
Investigating - Dear Customer


Since 01:08 GMT - we are experiencing problems with PSE in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.


A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service

Aug 17, 01:24 GMT-05:00
Aug 16, 2022

No incid