Status: PayU Latam
All Systems Operational
Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
100.0 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.96 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.94 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.94 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.94 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.92 % uptime
Today
Prisma Naranja Operational
90 days ago
99.92 % uptime
Today
Prisma Visa Operational
90 days ago
99.92 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.98 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
99.99 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.93 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.94 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.6 % uptime
Today
Credibanco Visa Operational
90 days ago
99.92 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.92 % uptime
Today
Redeban Visa Operational
90 days ago
99.99 % uptime
Today
Redeban Mastercard Operational
90 days ago
99.99 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.97 % uptime
Today
Movii Mastercard Operational
90 days ago
99.97 % uptime
Today
PSE AVANZA Operational
90 days ago
98.81 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.98 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
99.95 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
99.95 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.98 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
MOVII Scheduled Maintenance Jul 30, 2024 03:00-05:00 GMT-05:00
Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time possibly could be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hrs
Expected behaviour: Degradation of service

Sincerely,
PayU customer service.
Posted on Jul 21, 2024 - 21:14 GMT-05:00
SANDBOX PAYU platform Scheduled Maintenance Jul 31, 2024 20:00-22:00 GMT-05:00
Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours
Affectation Time: 1 hour.
Expected behaviour: Unavailability of service


Sincerely,
PayU customer service.
Posted on Jul 24, 2024 - 14:19 GMT-05:00
PAYU platform Scheduled Maintenance Jul 31, 2024 23:59 - Aug 1, 2024 01:59 GMT-05:00
Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Affectation Time: 1 hour.
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Posted on Jul 24, 2024 - 14:18 GMT-05:00
AMEX Scheduled Maintenance Aug 17, 2024 03:00-08:00 GMT-05:00
Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 5 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Jul 17, 2024 - 14:58 GMT-05:00
AMEX Scheduled Maintenance Sep 23, 2024 22:00 - Sep 24, 2024 05:00 GMT-05:00
Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.
Posted on Jul 14, 2024 - 07:30 GMT-05:00
Past Incidents
Jul 26, 2024
Degradation with Payment REDEBAN in COLOMBIA
Resolved - Dear Customer,

Since the 09:11 GMT - 5 the problem has been solved, REDEBAN in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.
Jul 26, 09:26 GMT-05:00
Investigating - Dear Customer


Since 09:00 GMT - 5 we are having problems with REDEBAN in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 26, 09:13 GMT-05:00
Jul 25, 2024

No incidents reported.

Jul 24, 2024
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jul 17, 14:30 GMT-05:00
PAYU PIX ADAPTER Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:30 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 1 hour and 30 minutes.
Expected behaviour: Unavailability of service / degradation of service on PIX Brazil.

Sincerely,
PayU customer service.
Jul 18, 17:21 GMT-05:00
Jul 23, 2024
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Degradation with Payment BBVA BANCOMER in MEXICO
Resolved - Dear Customer,



Since the 09:15 GMT - 5 the problem has been solved, BBVA BANCOMER in MEXICO for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Jul 19, 09:20 GMT-05:00
Investigating - Dear Customer



Since 08:55 GMT - 5 we are having problems with BBVA BANCOMER in MEXICO for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 19, 09:10 GMT-05:00
Jul 18, 2024
Degradation with Payment ACH-PSE and PSE AVANZA in COLOMBIA
Resolved - Dear Customer,



Since the 05:08 the problem has been solved, ACH-PSE in Colombia for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Jul 18, 18:14 GMT-05:00
Investigating - Dear Customer



Since 12:40 GMT - 5 we are having problems with ACH PSE and PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 18, 13:36 GMT-05:00
Degradation with Payment CREDIBANCO COLOMBIA
Resolved - Dear Customer,



Since the 02:26 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Jul 18, 02:41 GMT-05:00
Investigating - Dear Customer

Since 02:06 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 18, 02:22 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:59 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Affectation Time: 1 hour.
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Jul 10, 11:35 GMT-05:00
Jul 17, 2024
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 21:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours
Affectation Time: 1 hour.
Expected behaviour: Unavailability of service


Sincerely,
PayU customer service.
Jul 10, 11:33 GMT-05:00
Jul 16, 2024

No incidents reported.

Jul 15, 2024
Degradation with Payment PRISMA in ARGENTINA
Resolved - Dear Customer,

Since the 23:09 GMT - 5 the problem has been solved, PRISMA in ARGENTINA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.
Jul 15, 23:24 GMT-05:00
Investigating - Dear Customer

Since 22:51 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 15, 23:07 GMT-05:00
Degradation with Payment ACH-PSE and PSE AVANZA in COLOMBIA
Resolved - Dear Customer,

Since the 22:09 the problem has been solved, ACH-PSE and PSE-AVANZA in Colombia for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.
Jul 15, 22:53 GMT-05:00
Update - We are continuing to investigate this issue.
Jul 15, 18:00 GMT-05:00
Update - We are continuing to investigate this issue.
Jul 15, 17:57 GMT-05:00
Investigating - Dear Customer



Since 16:53 GMT - 5 we are having problems with ACH-PSE and PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 15, 17:00 GMT-05:00
Jul 14, 2024
PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Maintenance Duration: 8 hours
Intermittence Duration : 3 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jun 26, 05:44 GMT-05:00
Degradation with Payment IZIPAY Perú
Resolved - Dear Customer,



Since the 3:39 the problem has been solved, IZIPAY in Perú for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Jul 14, 04:20 GMT-05:00
Investigating - Dear Customer



Since 23:26 GMT - 5 we are having problems with IZIPAY in Perú for PayU platform, declined erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 14, 00:12 GMT-05:00
Incident with Payment PSE_AVANZA Colombia
Resolved - Dear Customer,



The incident has been resolved, PSE_AVANZA in Colombia for the PayU platform in the last 1 hour and 30 minutes is operating.



Sincerely,
PayU customer service.
Jul 14, 03:10 GMT-05:00
Investigating - Dear Customer



Since 00:02 GMT - 5 we are experiencing problems with PSE_AVANZA in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service
Jul 14, 00:20 GMT-05:00
Jul 13, 2024
Degradation with Payment ACH-PSE COLOMBIA
Resolved - Dear Customer,



Since the 23:30 the problem has been solved, ACH-PSE in Colombia for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Jul 13, 00:18 GMT-05:00
Investigating - Dear Customer



Since 18:22 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 12, 18:40 GMT-05:00
Jul 12, 2024
degradation with Payment webcheckout SANDBOX
Resolved - Dear Customer,



Since 14:06 GMT - 5 the incident has been resolved, webcheckout SANDBOX in COLOMBIA for the PayU platform is operating.

Sincerely,
PayU customer service.
Jul 12, 16:09 GMT-05:00
Investigating - Dear Customer,

We are experiencing problems with our webcheckout in SANDBOX for the PayU platform, a subset of our clients may be experiencing intermittency with the service.

We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service
Jun 27, 11:21 GMT-05:00
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