Status: PayU Latam

Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
PayU Operational
90 days ago
99.99 % uptime
Today
PayU Secure Operational
90 days ago
100.0 % uptime
Today
PayU Payments API Operational
90 days ago
99.97 % uptime
Today
PayU Reports API Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout Operational
90 days ago
99.97 % uptime
Today
PayU Web Service Cash Payments Operational
90 days ago
100.0 % uptime
Today
PayU Gateway Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API Operational
SANDBOX Web Checkout Operational
Payu Merchant Panel Operational
Payu Merchant Panel Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.99 % uptime
Today
Prisma Naranja Operational
90 days ago
99.99 % uptime
Today
Prisma Visa Operational
90 days ago
99.99 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
100.0 % uptime
Today
Colombia Payment Processing Degraded Performance
90 days ago
99.99 % uptime
Today
Colombia Payment Processing Operational
ACH-PSE Operational
90 days ago
99.98 % uptime
Today
Credibanco Visa Operational
90 days ago
100.0 % uptime
Today
Credibanco Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
100.0 % uptime
Today
Movii Mastercard Operational
90 days ago
100.0 % uptime
Today
PSE AVANZA Operational
90 days ago
99.98 % uptime
Today
Nequi Degraded Performance
90 days ago
99.97 % uptime
Today
Bancolombia Bank Operational
90 days ago
100.0 % uptime
Today
Nequi Operational
90 days ago
100.0 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv Visa Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
100.0 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing Operational
Argentina Payment Processing Operational
3DS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026
Degradation with Payment ACH-PSE NEQUI in COLOMBIA
Resolved - Dear Customer,



Since 12:10 GMT-5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Feb 3, 12:31 GMT-05:00
Identified - Dear Customer,


PSE-ACH has updated its list of banks, disabling Nequi due to the incident and the entity is still under review.


Sincerely,
PayU customer service.
Feb 3, 11:32 GMT-05:00
Investigating - Dear Customer



Since 11:26 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Feb 3, 11:32 GMT-05:00
Degradation with Payment ACH-PSE AVANZA-NEQUI
Resolved - Dear Customer,



Since 11:00 GMT-5 the problem has been solved,ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Feb 3, 11:12 GMT-05:00
Identified - Dear Customer,

PSE-ACH has updated its list of banks, disabling Nequi due to the incident and the entity is still under review.


Sincerely,
PayU customer service.
Feb 3, 10:04 GMT-05:00
Investigating - Dear Customer



Since 09:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Feb 3, 09:26 GMT-05:00
Feb 2, 2026
Degradation with Payment ACH_PSE AND PSE_AVANZA COLOMBIA
Resolved - Dear Customer,



Since 19:50 hs.GMT - 5 the problem has been solved,ACH_PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Feb 2, 21:50 GMT-05:00
Investigating - Dear Customer



Since 18:50 GMT - 5 we are having problems with ACH_PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Feb 2, 18:56 GMT-05:00
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026
Incident with Payment Network PSE BANCOLOMBIA
Resolved - This incident has been resolved.
Jan 26, 11:16 GMT-05:00
Update - Dear Customer

Since 10:30 GMT -5, BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents.

Sincerely
Customer Service PayU.

Estimado Cliente

Desde las 10:30 GMT -5 BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad.

Cordialmente,
Servicio al cliente PayU
Jan 26, 11:14 GMT-05:00
Investigating - Dear Customer

Since 09:15 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 09:15 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU
Jan 26, 10:21 GMT-05:00
ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 6 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jan 25, 00:28 GMT-05:00
Jan 25, 2026
Degradation with Payment ACH-PSE in COLOMBIA
Resolved - Dear Customer,



Since 00:50 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jan 25, 01:11 GMT-05:00
Investigating - Dear Customer



Since 00:11 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jan 25, 00:24 GMT-05:00
Jan 24, 2026
ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 8 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jan 20, 13:53 GMT-05:00
Jan 23, 2026
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 hours
Expected behaviour: Dgradation of service.

Sincerely,
PayU customer service.
Jan 9, 15:13 GMT-05:00
Jan 22, 2026
Jan 21, 2026
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 23:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:59 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Jan 15, 10:09 GMT-05:00
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 22:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:00 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Affectation Time: 1 hour
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Jan 15, 10:07 GMT-05:00
Jan 20, 2026

No incidents reported.

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