Status: PayU Latam

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PayU Operational
90 days ago
100.0 % uptime
Today
PayU Secure Operational
90 days ago
100.0 % uptime
Today
PayU Payments API Operational
90 days ago
100.0 % uptime
Today
PayU Reports API Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout Operational
90 days ago
100.0 % uptime
Today
PayU Web Service Cash Payments Operational
90 days ago
100.0 % uptime
Today
PayU Gateway Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API Operational
SANDBOX Web Checkout Operational
Payu Merchant Panel Operational
Payu Merchant Panel Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
100.0 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
100.0 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.93 % uptime
Today
ACH-PSE Operational
90 days ago
99.77 % uptime
Today
Credibanco Visa Operational
90 days ago
100.0 % uptime
Today
Credibanco Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
100.0 % uptime
Today
Movii Mastercard Operational
90 days ago
100.0 % uptime
Today
PSE AVANZA Operational
90 days ago
99.81 % uptime
Today
Nequi Operational
90 days ago
100.0 % uptime
Today
Bancolombia Bank Operational
90 days ago
100.0 % uptime
Today
ADDI Operational
90 days ago
98.77 % uptime
Today
BRE-B REDEBAN Operational
90 days ago
100.0 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv Visa Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) BANK REFERENCED Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
100.0 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
YAPE Operational
90 days ago
99.91 % uptime
Today
Partners Operational
Perú Payment Processing Operational
Argentina Payment Processing Operational
3DS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ACH-PSE Scheduled Maintenance May 23, 2026 21:00 - May 24, 2026 05:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on PayU, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 8 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on May 07, 2026 - 14:14 GMT-05:00

CREDIBANCO Scheduled Maintenance May 25, 2026 21:00 - May 26, 2026 00:00 GMT-05:00

Dear customer,

Our payment processing Network in Colombia, CREDIBANCO, has scheduled a maintenance in its platform that will affect our service on PayU platform wich will reject all transactions in this time period. We will report any related event after this maintenance.

Date and time of start: May 25 th at 21:00 GMT -5.
Date and time of completion: May 25 th at 00:00 GMT- 5
Expected behavior: No service availability for CREDIBANCO.

Sincerely,
Customer Service PayU.


Estimado cliente,

Nuestro medio de pago en Colombia, CREDIBANCO ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios en la plataforma PayU el cual rechazará todas las transacciones durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 25 de Mayo a las 21:00 GMT -5.
Fecha y hora de terminación: 25 de Mayo a las 00:00 GMT -5.
Comportamiento esperado: Indisponibilidad del servicio de la red CREDIBANCO.

Cordialmente,
Servicio al cliente PayU
Posted on May 15, 2026 - 15:42 GMT-05:00

CREDIBANCO Scheduled Maintenance May 27, 2026 00:00-04:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, CREDIBANCO has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 4 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on May 15, 2026 - 14:45 GMT-05:00
May 15, 2026
Scheduled Maintenance Pago Efectivo
Completed - The scheduled maintenance has been completed.
May 15, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 GMT-05:00
Scheduled - Estimado cliente;

Nuestro medio de pago en Perú PAGOEFECTIVO, ha programado un mantenimiento sobre su plataforma que afectará nuestros servicios [PayU - Web Checkout] y [PayU - Web Services], rechazando las transacciones realizadas mediante Pagoefectivo durante este periodo de tiempo. Estaremos reportando cualquier incidente relacionado luego del mantenimiento.

Fecha y hora de inicio: 15 de Mayo a las 00:00 A.M. Hora de Colombia (-05:00 GMT).
Fecha y hora de terminación: 15 de Mayo a las 03:00 A.M. Hora de Colombia (-05:00 GMT).
Comportamiento esperado: Indisponibilidad del servicio de la plataforma de PAGOEFECTIVO.

Cordialmente,
Servicio al cliente PayU.


Dear customer;

Our payment option in Perú PAGOEFECTIVO, has scheduled a maintenance platform that affect our service[PayU - Web Checkout] and [PayU - Web Services], rejecting transactions with Pagoefectivo. We will be reporting any related event after this maintenance.

Date and time of start: May 15th at 00:00 A.M. Colombia Time (-05:00 GMT).
Date and time of completion: May 15th at 03:00 A.M. Colombia Time (-05:00 GMT).
Expected behavior: No service availability on the PAGOEFECTIVO platform.

Sincerely,
Customer Service PayU.
No components were affected by this update.
May 14, 20:01 GMT-05:00
May 14, 2026
Degradation with Payment BANCOMER BANK REFERENCED in MEXICO
Resolved - Dear Customer,



Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
May 14, 16:22 GMT-05:00
Investigating - Dear Customer



We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 14, 10:24 GMT-05:00
Degradation with Payment YAPE in PERU
Resolved - Dear Customer,



Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 14, 10:42 GMT-05:00
Investigating - Dear Customer



Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 14, 10:33 GMT-05:00
May 13, 2026
MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 11:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu, consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 8 hours 30 minutes
Expected: Degradation of service.

Sincerely,
PayU customer service.
May 12, 15:57 GMT-05:00
May 12, 2026
Degradation with MERCHANT PANEL
Resolved - Dear Customer,



Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional



Sincerely,
PayU customer service.
May 12, 12:30 GMT-05:00
Investigating - Dear Customer,



Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform.


We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
May 12, 10:46 GMT-05:00
Degradation with Payment ACH-PSE in COLOMBIA
Resolved - Dear Customer,



Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 12, 07:45 GMT-05:00
Investigating - Dear Customer



Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 12, 06:52 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:59 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 Hours
Affectation Time: 1 Hour
Expected behaviour: Unavailability of service.

Sincerely,
PayU customer service.
Apr 23, 16:46 GMT-05:00
May 11, 2026
Degradation with Payment ACH-PSE AVANZA
Resolved - Dear Customer,



Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 11, 23:06 GMT-05:00
Investigating - Dear Customer



Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 11, 22:23 GMT-05:00
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 22:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 Hours
Affectation Time: 1 Hour
Expected behaviour: Unavailability of service


Sincerely,
PayU customer service.
Apr 23, 16:39 GMT-05:00
Degradation with Payment CREDIBANCO COLOMBIA
Resolved - Dear Customer,



Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 11, 18:46 GMT-05:00
Investigating - Dear Customer



Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 11, 18:03 GMT-05:00
Degradation with Payment KLAP CHILE
Resolved - Dear Customer,



The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating.



Sincerely,
PayU customer service.
May 11, 15:01 GMT-05:00
Investigating - Dear Customer



Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 11, 14:34 GMT-05:00
May 10, 2026
Degradation with Payment PSE_AVANZA COLOMBIA
Resolved - Dear Customer,



Since 20:22 hs. the problem has been solved,SE_AVANZA COLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 10, 21:53 GMT-05:00
Investigating - Dear Customer



Since 19:40 GMT - 5 we are having problems with PSE_AVANZA COLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 10, 20:05 GMT-05:00
ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 GMT-05:00
Scheduled - Dear customer,
COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 8 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Apr 27, 08:51 GMT-05:00
May 9, 2026
Degradation with Payment ADDI in COLOMBIA
Resolved - Dear Customer,



Since 20:00 GMT-5. The problem has been solved, ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 9, 20:28 GMT-05:00
Investigating - Dear Customer



Since 17:00 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 9, 17:27 GMT-05:00
Degradation with Payment NEQUI in COLOMBIA
Resolved - Dear Customer,



Since 17:30 GMT-5 the problem has been solved, NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 9, 18:54 GMT-05:00
Investigating - Dear Customer



Since 15:30 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 9, 16:44 GMT-05:00
Degradation with Payment BRE-B in COLOMBIA
Resolved - Dear Customer,



Since 13:00 GMT-5. The problem has been solved, BRE-B in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 9, 15:10 GMT-05:00
Investigating - Dear Customer



Since 19:40 GMT - 5 we are having problems with BRE-B in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 7, 20:05 GMT-05:00
Degradation with Payment NEQUI in COLOMBIA
Resolved - Dear Customer,



The incident has been resolved, NEQUI in COLOMBIA for the PayU platform in the last last 10 hours 47 minutes is operating.



Sincerely,
PayU customer service.
May 9, 08:08 GMT-05:00
Investigating - Dear Customer



Since 18:00 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 8, 18:43 GMT-05:00
May 8, 2026
Degradation with Payment ACH-PSE in COLOMBIA
Resolved - Dear Customer,



Since 16:20 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 8, 16:34 GMT-05:00
Investigating - Dear Customer



Since 15:45GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 8, 15:55 GMT-05:00
May 7, 2026
MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 11:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 Hours 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
May 5, 12:28 GMT-05:00
MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
May 5, 12:25 GMT-05:00
May 6, 2026
Degradation with Payment Bre-b Colombia
Resolved - Dear Customer,



Since 15:20 GMT-5 the problem has been solved, BRE-B in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 6, 15:29 GMT-05:00
Investigating - Dear Customer



Since 13:21 GMT - we are having problems with BRE-B in Colombia for PayU platform, declined ransactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 6, 13:35 GMT-05:00
Degradation with Payment ACH PSE - NEQUI Colombia
Resolved - Dear Customer,



Since 15:20 GMT-5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 6, 15:28 GMT-05:00
Investigating - Dear Customer



Since 13:21 GMT - 5 we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 6, 13:29 GMT-05:00
REDEBAN Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 02:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN, has scheduled a maintenance on its platform that will affect our services on PayU, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 hours.
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
May 5, 20:08 GMT-05:00
May 5, 2026
Degradation with Payment PSE COLOMBIA
Resolved - Dear Customer,



Since 21:41 GMT 5 . the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 5, 05:29 GMT-05:00
Investigating - Dear Customer



Since 20:50 GMT 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 4, 21:05 GMT-05:00
MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Apr 28, 16:41 GMT-05:00
May 4, 2026
Degradation with Payment PSE COLOMBIA
Resolved - Dear Customer,



Since 17:55 hrs. the problem has been solved, PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 4, 18:45 GMT-05:00
Investigating - Dear Customer



Since 16:34 GMT 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 4, 16:46 GMT-05:00
Degradation with Payment KLAP CHILE
Resolved - Dear Customer,


Since the 13:33 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.
May 4, 13:08 GMT-05:00
Investigating - Dear Customer

Since 12:13 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
May 4, 12:33 GMT-05:00
Incident with Payment BRE-B REDEBAN in COLOMBIA
Resolved - Dear Customer,



The incident has been resolved, BRE-B REDEBAN in COLOMBIA for the PayU platform in the last 50 minutes is operating.



Sincerely,
PayU customer service.
May 4, 05:54 GMT-05:00
Investigating - Dear Customer



Since 00:00 GMT - 5 we are experiencing problems with BRE-B REDEBAN in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service
May 4, 00:20 GMT-05:00
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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