PayU Latam Status Status

Completed - The scheduled maintenance has been completed.
Aug 31, 22:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 15:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 7 Hours 30 minute
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 29, 07:01 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 31, 04:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 01:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 3 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 28, 19:58 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 31, 03:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 02:30 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jul 14, 17:52 GMT-05:00

Aug 30, 2026

Completed - The scheduled maintenance has been completed.
Aug 30, 22:10 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 22:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 10 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 28, 18:14 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 30, 04:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 21:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 25, 17:23 GMT-05:00

Aug 29, 2026

Aug 28, 2026

Degradation with Payment PSE in COLOMBIA

Resolved - Dear Customer,

The incident has been resolved, PSE in COLOMBIA for the PayU platform in the last 83 minutes is operating.

Sincerely,
PayU customer service.
Aug 28, 21:06 GMT-05:00

Investigating - Dear Customer

Since the 11:00 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Aug 28, 14:11 GMT-05:00

Degradation with Payment REDEBAN QR in COLOMBIA

Resolved - Dear Customer

On August 28, 2026, between 19:34:00 and 22:14:00 (UTC-5), the PayU platform experienced a temporary transactional degradation impacting REDEBAN QR payments. This was caused by an issue with our third-party provider, DING, which returned response code B006 ('Technical error in the Receiving Participant'). Consequently, a small subset of transactions resulted in increased pending, expired, or error statuses.

Our Support and Engineering teams worked closely with the provider to resolve the issue. The service has now fully recovered, and system operations have returned to normal.

Incident Details:
• Date of Issue: August 28, 2026
• Start Time: 19:34:00 UTC-5 (Colombia time)
• End Time: 22:14:00 UTC-5 (Colombia time)
• Total Duration: 2 hours, 40 minutes
• Affected Region: Colombia

We apologize for any inconvenience this may have caused and appreciate your patience.

Thank you,

Sincerely,
PayU customer service.
Aug 28, 19:30 GMT-05:00

Aug 27, 2026

Completed - The scheduled maintenance has been completed.
Aug 27, 05:01 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 04:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 26, 14:31 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 21, 19:30 GMT-05:00

Aug 26, 2026

No incidents reported.

Aug 25, 2026

Completed - The scheduled maintenance has been completed.
Aug 25, 03:35 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 02:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour and 35 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 24, 17:37 GMT-05:00

Aug 24, 2026

Completed - The scheduled maintenance has been completed.
Aug 24, 04:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 03:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 18, 14:52 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 24, 04:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 01:00 GMT-05:00

Aug 23, 2026

Completed - The scheduled maintenance has been completed.
Aug 23, 22:10 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 10 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 21, 19:35 GMT-05:00

Degradation with Payment PRISMA in ARGENTINA

Resolved - Dear Customer,

Since 01:56 hrs. the problem has been solved,PRISMA AR in ARGENTINA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.
Aug 23, 02:16 GMT-05:00

Investigating - Dear Customer

Since August 23, 2026 at 00:34:00 UTC -5 (Colombia's time) we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Aug 23, 01:29 GMT-05:00

Aug 22, 2026

Completed - The scheduled maintenance has been completed.
Aug 22, 05:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 8 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 20, 17:36 GMT-05:00

Aug 21, 2026

Aug 20, 2026

Completed - The scheduled maintenance has been completed.
Aug 20, 06:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 14, 15:43 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 20, 03:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 18, 14:23 GMT-05:00

Aug 19, 2026

Completed - The scheduled maintenance has been completed.
Aug 19, 03:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 03:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 30 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 14, 23:07 GMT-05:00

ACH-PSE Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 19, 01:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 23:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 18, 14:08 GMT-05:00

Aug 18, 2026

Completed - The scheduled maintenance has been completed.
Aug 18, 06:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 17, 22:04 GMT-05:00

Aug 17, 2026

Completed - The scheduled maintenance has been completed.
Aug 17, 18:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 16:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 14, 15:53 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 17, 04:30 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:00 GMT-05:00

Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour 30 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 10, 15:21 GMT-05:00

Completed - The scheduled maintenance has been completed.
Aug 17, 04:00 GMT-05:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:00 GMT-05:00