Status: PayU Latam
All Systems Operational
PayU ? Operational
90 days ago
99.98 % uptime
Today
PayU Secure ? Operational
PayU Payments API ? Operational
90 days ago
99.98 % uptime
Today
PayU Reports API ? Operational
PayU Web Checkout ? Operational
PayU Web Service Cash Payments ? Operational
PayU Gateway ? Operational
PayU - SANDBOX ? Operational
SANDBOX Merchant Panel ? Operational
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.93 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.98 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.98 % uptime
Today
NPS Visa Operational
90 days ago
99.62 % uptime
Today
NPS Mastercard Operational
90 days ago
99.62 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.98 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
99.98 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.95 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
99.96 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
99.96 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
99.96 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
99.98 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
99.98 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.83 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.95 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.58 % uptime
Today
Credibanco Visa Operational
90 days ago
99.91 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.91 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.97 % uptime
Today
Movii Mastercard Operational
90 days ago
99.97 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
99.99 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
99.99 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.98 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.95 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.95 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
AMEX Scheduled Maintenance Mar 31, 2024 22:00 - Apr 1, 2024 05:00 GMT-05:00
Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 20, 2024 - 18:21 GMT-05:00
SANDBOX PAYU platform Scheduled Maintenance Apr 1, 2024 20:00-22:00 GMT-05:00
Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hour
Expected behaviour: Unavailability of service


Sincerely,
PayU customer service.

Posted on Mar 19, 2024 - 09:17 GMT-05:00
AMEX Scheduled Maintenance Apr 1, 2024 22:00 - Apr 2, 2024 05:00 GMT-05:00
Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 19, 2024 - 18:45 GMT-05:00
PAYU platform Scheduled Maintenance Apr 1, 2024 23:59 - Apr 2, 2024 01:59 GMT-05:00
Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours.
Affectation: 30 Minutes.
Expected behavior: Intermittence of the Web Checkout service for 30 Minutes.


Sincerely,
PayU customer service.

Posted on Mar 19, 2024 - 09:18 GMT-05:00
KLAP Scheduled Maintenance Apr 2, 2024 03:00-06:00 GMT-05:00
Dear customer,

The payment processing Network in Chile, Klap, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 hours
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 25, 2024 - 15:46 GMT-05:00
AMEX Scheduled Maintenance Apr 2, 2024 22:00 - Apr 3, 2024 05:00 GMT-05:00
Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 20, 2024 - 15:44 GMT-05:00
REDEBAN Scheduled Maintenance Apr 7, 2024 21:00 - Apr 8, 2024 03:30 GMT-05:00
Dear customer,

The payment processing Network in Colombia, REDEBAN , has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 6 Hours and 30 minute
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.

Posted on Mar 26, 2024 - 10:35 GMT-05:00
Niubiz Scheduled Maintenance Apr 8, 2024 01:00-01:15 GMT-05:00
Dear customer,

The payment processing Network in Peru, Niubiz, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Maintenance duration 15 Minutes.
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 12, 2024 - 15:23 GMT-05:00
AMEX Scheduled Maintenance Apr 8, 2024 21:00 - Apr 9, 2024 04:00 GMT-05:00
Dear customer,

The payment processing Network in ARGENTINA and MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 hours
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 25, 2024 - 16:02 GMT-05:00
Niubiz Scheduled Maintenance Apr 10, 2024 01:05-01:25 GMT-05:00
Dear customer,

The payment processing Network in Peru, Niubiz, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Maintenance duration 20 Minutes
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 12, 2024 - 15:24 GMT-05:00
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Resolved - Dear Customer,



Since the 01:41 GMT - 5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 28, 01:47 GMT-05:00
Investigating - Dear Customer



Since 01:05 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 28, 01:14 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Maintenance Duration: 2 hours
Affectation Time: 1 Hour
Expected behaviour: Outage of service.

Sincerely,
PayU customer service.

Mar 27, 16:51 GMT-05:00
Mar 27, 2024
Resolved - Dear Customer,



Since the 22:58 GMT - 5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 27, 23:01 GMT-05:00
Investigating - Dear Customer



Since 22:45 GMT - we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 27, 22:53 GMT-05:00
Resolved - Dear Customer,



Since 02:58 GMT - 5 the incident has been resolved, the PAYU PLATFORM IN LATAM is operating with high transactional approval.



Sincerely,
PayU customer service.

Mar 27, 03:05 GMT-05:00
Investigating - Estimado Cliente

Desde las 02:00 GMT -5 estamos presentando problemas con la plataforma PAYU en Latam
Estamos trabajando junto con nuestro Equipo de soporte de para obtener una pronta solución. Los clientes que hagan uso del servicio pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando

Cordialmente,
Servicio al cliente de PayU.



Dear Customer

Since 2:00 GMT - 5 we are experiencing problems with the PAYU PLATFORM IN LATAM

We are working together with our Support Team to obtain a prompt solution. Customers using the service may be experiencing transactional issues, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Mar 27, 02:13 GMT-05:00
Mar 26, 2024
Resolved - Dear Customer,



Since the 17:23 the problem has been solved, ACH-PSE in Colombia for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 26, 18:17 GMT-05:00
Investigating - Dear Customer



Since 14:20 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like ABANDONED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 26, 15:00 GMT-05:00
Resolved - Dear Customer,



Since 17:37 the incident has been resolved, the PayU platform is operating with high transactional approval.



Sincerely,
PayU customer service.

Mar 26, 17:56 GMT-05:00
Monitoring - Dear Customer,



We have implemented a solution, our Support Team is monitoring the results and verifying the operation of the service.



Sincerely,

PayU customer service.

Mar 26, 17:39 GMT-05:00
Investigating - Dear Customer



Since 16:36 GMT - 5 we are experiencing problems with the PAYMENTS_API platform


We are working together with our Support Team to obtain a prompt solution. Customers using the CHECKOUT OR PAYMENTS API service may be experiencing transactional issues, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 26, 16:59 GMT-05:00
Resolved - Dear Customer,



Since the 9:16 GMT - 5 the problem has been solved, IZIPAY in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 26, 09:43 GMT-05:00
Investigating - Dear Customer



Since 09:02 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 26, 09:19 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.

Mar 19, 08:26 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Mar 19, 20:49 GMT-05:00
Mar 25, 2024
Resolved - Dear Customer,



Since the 00:44 GMT -5 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 25, 03:38 GMT-05:00
Investigating - Dear Customer



Since 00:10 GMT -5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like RESTRICTED_CARD, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 25, 00:21 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Mar 7, 15:37 GMT-05:00
Mar 24, 2024
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - Dear Customer,



Since the 11:00 GMT - 5 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 22, 11:39 GMT-05:00
Investigating - Dear Customer



Since 10:45 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like RESTRICTED_CARD, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 22, 11:04 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Mar 8, 12:29 GMT-05:00
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 22:01 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 1 Hour.
Affecttion time: 10 minutes
Expected behaviour: Degradation of service with payment method SPEI.
Country: Argentina
Impact: Mexico Payment Processing (SPEI Mastercard,Visa).

Sincerely,
PayU customer service.

Mar 19, 08:54 GMT-05:00
Resolved - Dear Customer,



Since the 11:25Hrs the problem has been solved, NPS in Argentina for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 21, 15:15 GMT-05:00
Investigating - Dear Customer

Since 11:50 GMT -5 we are having problems with NPS in Argentina for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Mar 20, 12:17 GMT-05:00
Mar 20, 2024
Resolved - Dear Customer,


Since the 06:50 GMT - 5 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

Mar 20, 07:01 GMT-05:00
Investigating - Dear Customer


Since 06:23 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Mar 20, 06:42 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Mar 19, 17:23 GMT-05:00
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 21:40 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:01 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 40 Minutes
Expected behaviour: Degradation of service with payment method PRISMA.
Country: Argentina
Impact: Argentina Payment Processing (PRISMA Mastercard,Visa).

Sincerely,
PayU customer service.

Mar 17, 08:38 GMT-05:00
Resolved - Dear Customer,



Since the 05:44 GMT - 5 the problem has been solved, IZIPAY in PERU for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 19, 06:13 GMT-05:00
Investigating - Dear Customer



Since 05:00 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 19, 05:23 GMT-05:00
Mar 18, 2024

No incidents reported.

Mar 17, 2024
Resolved - Dear Customer,



Since the 07:00 GMT-5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 17, 08:33 GMT-05:00
Investigating - Dear Customer



Since 03:00 GMT - 5 we are having problems with ACH - PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 17, 06:38 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:50 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Mar 17, 01:49 GMT-05:00
Mar 16, 2024
Resolved - Dear Customer,



Since the 11:01 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 16, 11:24 GMT-05:00
Investigating - Dear Customer



Since 10:26 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 16, 10:39 GMT-05:00
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 23:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 30 Minutes
Affectation Time: 30 Minutes
Expected behaviour: Possible Degradation of service.

Sincerely,
PayU customer service.

Mar 15, 17:13 GMT-05:00
Resolved - Dear Customer,



Since the 19:27 GMT – 5, the problem has been solved, PSE_AVANZA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Mar 15, 19:29 GMT-05:00
Investigating - Dear Customer



Since 17:50 GMT -5 we are having problems with PSE_AVANZA in COLOMBIA for PayU platform, error transactions increased with response codes like NOT_ACCEPTED_TRANSACTTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Mar 15, 18:17 GMT-05:00