Status: PayU Latam
Investigating - Dear Customer



Since 02:25 GMT - 5 we are having problems with FISERV in ARGENTINA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Jun 17, 2025 - 07:25 GMT-05:00
PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
100.0 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Degraded Performance
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Degraded Performance
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Degraded Performance
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Degraded Performance
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
99.9 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.99 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
99.99 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.99 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.97 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.95 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.81 % uptime
Today
Credibanco Visa Operational
90 days ago
99.9 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.9 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.99 % uptime
Today
Movii Mastercard Operational
90 days ago
99.99 % uptime
Today
PSE AVANZA Operational
90 days ago
99.92 % uptime
Today
Nequi Operational
90 days ago
99.73 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
99.99 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
99.98 % uptime
Today
Fiserv Visa Operational
90 days ago
99.98 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.97 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
99.98 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.96 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.96 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.96 % uptime
Today
Pago Efectivo Operational
90 days ago
99.98 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
3DS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

AMEX Scheduled Maintenance Jun 26, 2025 22:00 - Jun 27, 2025 05:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Jun 15, 2025 - 05:49 GMT-05:00

AMEX Scheduled Maintenance Jul 1, 2025 22:00 - Jul 2, 2025 05:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 7
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Jun 21, 2025 - 14:52 GMT-05:00

AMEX Scheduled Maintenance Jul 5, 2025 22:00 - Jul 6, 2025 05:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 7
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Jun 21, 2025 - 15:07 GMT-05:00

AMEX Scheduled Maintenance Jul 6, 2025 22:00 - Jul 7, 2025 05:00 GMT-05:00

Dear Customer



The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Jun 21, 2025 - 14:56 GMT-05:00
Jun 22, 2025
Resolved - Dear Customer,

Since 01:15 hrs. the problem has been solved, PSE and PSE_AVANZA in Colombia for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.


Sincerely,
PayU customer service.

Jun 22, 01:36 GMT-05:00
Investigating - Dear Customer

Since 00:00 GMT - 5 we are having problems with PSE and PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Jun 22, 00:48 GMT-05:00
Jun 21, 2025

No incidents reported.

Jun 20, 2025
Completed - The scheduled maintenance has been completed.
Jun 20, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.

Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Jun 5, 21:49 GMT-05:00
Jun 19, 2025
Resolved - Dear Customer,



Since 15:05 GMT -5 . the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Jun 19, 15:34 GMT-05:00
Investigating - Dear Customer



Since 14:50 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Jun 19, 15:08 GMT-05:00
Completed - The scheduled maintenance has been completed.
Jun 19, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:59 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours
Affectation Time: 1 Hour.
Expected behaviour: Possible unavailability of service SandBox Web Backoffice, Web Checkout

Sincerely,
PayU customer service.

Jun 13, 12:21 GMT-05:00
Jun 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours
Affectation Time: 1 hour
Expected behaviour: Possible unavailability of service SandBox Web Backoffice, Web Checkout

Jun 13, 12:19 GMT-05:00
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Jun 4, 18:47 GMT-05:00
Jun 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Jun 15, 05:47 GMT-05:00
Jun 16, 2025
Resolved - Dear Customer,



The problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Jun 16, 21:41 GMT-05:00
Investigating - Dear Customer



Since 19:00 GMT - 5 we are having problems with FISERV in MEXICO for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Jun 16, 19:49 GMT-05:00
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Completed - The scheduled maintenance has been completed.
Jun 13, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

May 31, 04:20 GMT-05:00
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

May 24, 13:40 GMT-05:00
Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

May 24, 13:38 GMT-05:00
Jun 8, 2025
Resolved - Dear Customer,


Since 22:27 hrs. the problem has been solved, IZIPAY in Perú for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Jun 8, 23:22 GMT-05:00
Investigating - Dear Customer



Since 20:10 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Jun 8, 21:16 GMT-05:00