Status: PayU Latam

All Systems Operational

PayU ? Operational
90 days ago
99.99 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
99.99 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
99.99 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.98 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.97 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.97 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.97 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.98 % uptime
Today
Prisma Naranja Operational
90 days ago
99.98 % uptime
Today
Prisma Visa Operational
90 days ago
99.98 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.99 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.99 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.95 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.77 % uptime
Today
Credibanco Visa Operational
90 days ago
99.89 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.89 % uptime
Today
Redeban Visa Operational
90 days ago
99.98 % uptime
Today
Redeban Mastercard Operational
90 days ago
99.98 % uptime
Today
Redeban Amex Operational
90 days ago
99.98 % uptime
Today
Redeban Diners Operational
90 days ago
99.98 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.99 % uptime
Today
Movii Mastercard Operational
90 days ago
99.99 % uptime
Today
PSE AVANZA Operational
90 days ago
99.94 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.97 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
99.99 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
99.9 % uptime
Today
Fiserv Visa Operational
90 days ago
99.9 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.99 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NIUBIZ Scheduled Maintenance May 4, 2025 01:00-01:30 GMT-05:00

Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Apr 21, 2025 - 11:44 GMT-05:00

NIUBIZ Scheduled Maintenance May 4, 2025 03:25-03:55 GMT-05:00

Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Apr 21, 2025 - 11:46 GMT-05:00

AMEX Scheduled Maintenance May 9, 2025 23:00 - May 11, 2025 03:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina and Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.



Duration: 1 day and 4 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Apr 30, 2025 - 06:38 GMT-05:00

AMEX Scheduled Maintenance May 9, 2025 23:00 - May 11, 2025 03:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 day, 4 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Apr 10, 2025 - 19:59 GMT-05:00
Apr 30, 2025
Completed - The scheduled maintenance has been completed.
Apr 30, 01:29 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:59 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 1 hour and 30 minutes
Affectation Time: 1 hour
Expected behaviour: Unavailability of service Web Backoffice, Web Checkout

Sincerely,
PayU customer service.

Apr 24, 15:51 GMT-05:00
Apr 29, 2025
Completed - The scheduled maintenance has been completed.
Apr 29, 21:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 1 hour 30 minutes
Affectation Time: 1 hour
Expected behaviour: Unavailability of service SandBox Web Backoffice, Web Checkout

Apr 24, 15:56 GMT-05:00
Resolved - Dear Customer,



Since 12:54 GMT -5. the problem has been solved, KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 29, 13:08 GMT-05:00
Investigating - Dear Customer



Since 12:26 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 29, 12:38 GMT-05:00
Resolved - Dear Customer,



Since 21:46 GMT - 5 the problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 29, 01:19 GMT-05:00
Investigating - Dear Customer



Since 14:03 GMT - we are having problems with FISERV in Mexico for PayU platform, decrease in transactions , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 28, 18:00 GMT-05:00
Apr 28, 2025
Resolved - Dear Customer,



Since 17:30 hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 28, 17:52 GMT-05:00
Update - We are continuing to investigate this issue.
Apr 28, 14:50 GMT-05:00
Investigating - Dear Customer



Since 14:03 GMT - we are having problems with FISERV in Mexico for PayU platform, decrease in transactions , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 28, 14:45 GMT-05:00
Apr 27, 2025
Resolved - Dear Customer,



Since 17:19 hs. the problem has been solved, CREDIBANCO_V2 in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 27, 18:46 GMT-05:00
Investigating - Dear Customer



Since 17:09 GMT - we are having problems with CREDIBANCO_V2 in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 27, 18:25 GMT-05:00
Resolved - Dear Customer,

Since 08:36 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

Apr 27, 09:09 GMT-05:00
Investigating - Dear Customer


Since 07:40 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Apr 27, 08:35 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 27, 07:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:30 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO, BBVA Bancomer, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 hours and 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Apr 26, 01:26 GMT-05:00
Resolved - Dear Customer,



Since 04:20 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 27, 05:20 GMT-05:00
Investigating - Dear Customer



Since 00:30 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 27, 01:01 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 27, 03:45 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 03:15 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Apr 21, 11:40 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 27, 01:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 30 minutes
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.

Apr 21, 11:38 GMT-05:00
Apr 26, 2025
Apr 25, 2025
Resolved - Dear Customer,



Since 18:09 hs. the problem has been solved, PRISMA in Argentina for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 25, 19:00 GMT-05:00
Investigating - Dear Customer



Since 18:09 GMT - we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 25, 18:31 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Apr 18, 19:43 GMT-05:00
Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 22:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:01 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Maintenance Duration: 30 Minutes
Intermittence Duration: 10 Minutes
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Apr 22, 17:40 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 24, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Apr 18, 19:39 GMT-05:00
Completed - The scheduled maintenance has been completed.
Apr 24, 03:05 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in CHILE, KLAP, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Expected behaviour: Declined trx by Klap Payment Network
Unavailability Duration: 5 minutes

Sincerely,
PayU customer service.

Apr 23, 14:45 GMT-05:00
Apr 23, 2025
Resolved - Dear Customer,


Since the 17:32 GMT - 5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Apr 23, 17:56 GMT-05:00
Investigating - Dear Customer

Since 17:23 GMT - 5 we are having problems with PSE and PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Apr 23, 17:34 GMT-05:00
Apr 22, 2025
Resolved - Dear Customer,



Since the 09:10 GMT - 5 the problem has been solved, IZIPAY in PERU for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Apr 22, 09:43 GMT-05:00
Investigating - Dear Customer



Since 04:57 GMT - we are having problems with IZIPAY in Perú for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 22, 05:19 GMT-05:00
Apr 21, 2025
Resolved - Dear Customer,



Since 21:54 hs. the problem has been solved,FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 21, 22:37 GMT-05:00
Investigating - Dear Customer



Since 21:37 GMT - we are having problems with FISERV in MEXICO for PayU platform, transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 21, 21:57 GMT-05:00
Resolved - Dear Customer,



Since 09:08 GMT - 5. the problem has been solved, ACH_PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Apr 21, 10:45 GMT-05:00
Investigating - Dear Customer



Since 07:30 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Apr 21, 07:54 GMT-05:00
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Apr 11, 18:15 GMT-05:00
Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Apr 11, 18:29 GMT-05:00
Apr 16, 2025