Status: PayU Latam

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
99.99 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
99.99 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
99.99 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.98 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.97 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.97 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.97 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
99.9 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.97 % uptime
Today
Prisma Naranja Operational
90 days ago
99.98 % uptime
Today
Prisma Visa Operational
90 days ago
99.97 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.99 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.98 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.94 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.75 % uptime
Today
Credibanco Visa Operational
90 days ago
99.89 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.89 % uptime
Today
Redeban Visa Operational
90 days ago
99.98 % uptime
Today
Redeban Mastercard Operational
90 days ago
99.98 % uptime
Today
Redeban Amex Operational
90 days ago
99.98 % uptime
Today
Redeban Diners Operational
90 days ago
99.98 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.99 % uptime
Today
Movii Mastercard Operational
90 days ago
99.99 % uptime
Today
PSE AVANZA Operational
90 days ago
99.92 % uptime
Today
Nequi Operational
90 days ago
97.94 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.97 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
99.99 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
99.88 % uptime
Today
Fiserv Visa Operational
90 days ago
99.88 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.99 % uptime
Today
Pago Efectivo Operational
90 days ago
99.98 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AMEXScheduled Maintenance May 18, 2025 22:00 - May 19, 2025 05:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on May 09, 2025 - 00:08 GMT-05:00

ACH-PSE, PSE-AVANZA Scheduled Maintenance May 19, 2025 01:00-04:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 hours
Expected behaviour: Unavailability of service for 3 hours and degradation of services for 3 hours.

Sincerely,
PayU customer service.
Posted on May 02, 2025 - 16:04 GMT-05:00

ACH-PSE, PSE-AVANZA Scheduled Maintenance May 26, 2025 01:00-04:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 hours
Expected behaviour: Unavailability of service for 3 hours and degradation of services for 3 hours.

Sincerely,
PayU customer service.
Posted on May 02, 2025 - 16:04 GMT-05:00
May 12, 2025
Degradation with Payment KLAP Chile
Resolved - Dear Customer,


Since the 15:34 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.
May 12, 16:26 GMT-05:00
Investigating - Dear Customer



Since 15:07 GMT - we are having problems with KLAP in Chile for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 12, 15:33 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
May 9, 00:00 GMT-05:00
ACH-PSE, PSE-AVANZA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 hours
Expected behaviour: Unavailability of service for 3 hours and degradation of services for 3 hours.

Sincerely,
PayU customer service.
May 2, 16:00 GMT-05:00
May 11, 2025
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:01 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina and Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.



Duration: 1 day and 4 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Apr 30, 06:38 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 day, 4 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Apr 10, 19:59 GMT-05:00
May 10, 2025
Degradation with Payment ACH-PSE in COLOMBIA
Resolved - Dear Customer,



Since 22:20 GMT -5. the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 10, 23:11 GMT-05:00
Investigating - Dear Customer



Since 22:10 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 10, 22:16 GMT-05:00
May 9, 2025
Degradation with Payment KLAP in CHILE
Resolved - Dear Customer,


Since the 11:32 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.
May 9, 11:49 GMT-05:00
Investigating - Dear Customer


Since 11:27 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 9, 11:33 GMT-05:00
May 8, 2025
Degradation with Payment KLAP in CHILE
Resolved - Dear Customer,


Since the 17:18 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.
May 8, 17:41 GMT-05:00
Investigating - Dear Customer


Since 17:03 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 8, 17:23 GMT-05:00
Degradation with Payment KLAP in CHILE
Resolved - Dear Customer,


Since the 16:17 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.
May 8, 16:32 GMT-05:00
Investigating - Dear Customer


Since 16:05 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 8, 16:18 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 02:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Affectation Time: 1 hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
May 2, 14:06 GMT-05:00
Degradation with Payment ACH-PSE AVANZA in COLOMBIA
Resolved - Dear Customer,



Since 23:36 hs. the problem has been solved, PSE_AVANZA in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 8, 00:04 GMT-05:00
Investigating - Dear Customer



Since 23:16 GMT - we are having problems with PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 7, 23:40 GMT-05:00
May 7, 2025
Degradation with Payment FISERV Mexico
Resolved - Dear Customer,

Since 20:56 GMT - 5 the problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.


Sincerely,
PayU customer service.
May 7, 21:09 GMT-05:00
Investigating - Dear Customer

Since 19:30 GMT - 5 we are having problems with FISERV in Mexico for PayU platform, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
May 7, 19:51 GMT-05:00
Degradation with Payment NEQUI in COLOMBIA
Resolved - Dear Customer,

The incident has been resolved, NEQUI in COLOMBIA for the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.
May 7, 16:24 GMT-05:00
Investigating - Dear Customer



Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 7, 06:33 GMT-05:00
Degradation with Payment PAGOEFECTIVO in PERU
Resolved - Dear Customer,



Since 10:10 GMT-5. the problem has been solved, PAGOEFECTIVO in PERU for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 7, 10:46 GMT-05:00
Investigating - Dear Customer



Since 08:40 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 7, 09:36 GMT-05:00
Degradation with Payment ACH-PSE AVANZA in COLOMBIA
Resolved - Dear Customer,



Since 09:15 GMT -5. the problem has been solved, PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 7, 09:34 GMT-05:00
Investigating - Dear Customer



Since 08:54 GMT - 5 we are having problems with PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 7, 09:04 GMT-05:00
May 6, 2025
Degradation with Payment AMEX in ARGENTINA
Resolved - Dear Customer,



Since 14:54 hs GMT - 5 the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 6, 16:05 GMT-05:00
Investigating - Dear Customer



We are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
May 6, 09:01 GMT-05:00
May 5, 2025
Degradation with Payment ACH-PSE PSE AVANZA in COLOMBIA
Resolved - Dear Customer,



Since 12:01 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
May 5, 12:26 GMT-05:00
Investigating - Dear Customer,

Since 12:01 GMT - 5 hs. the problem has been solved,ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.
May 5, 12:01 GMT-05:00
ACH-PSE, PSE-AVANZA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 3 hours
Expected behaviour: Unavailability of service for 3 hours and degradation of services for 3 hours.

Sincerely,
PayU customer service.
May 2, 15:59 GMT-05:00
May 4, 2025
NIUBIZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 03:55 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 03:25 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Apr 21, 11:46 GMT-05:00
NIUBIZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 01:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Apr 21, 11:44 GMT-05:00
May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Degradation with Payment Prisma Argentina
Resolved - Dear Customer,

Since 23:05 hs. the problem has been solved, PRISMA in Argentina for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.


Sincerely,
PayU customer service.
May 1, 23:19 GMT-05:00
Investigating - Dear Customer


Since 22:45 GMT - 5 we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
May 1, 22:59 GMT-05:00
Apr 30, 2025
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 01:29 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:59 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 1 hour and 30 minutes
Affectation Time: 1 hour
Expected behaviour: Unavailability of service Web Backoffice, Web Checkout

Sincerely,
PayU customer service.
Apr 24, 15:51 GMT-05:00
Apr 29, 2025
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 21:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 1 hour 30 minutes
Affectation Time: 1 hour
Expected behaviour: Unavailability of service SandBox Web Backoffice, Web Checkout
Apr 24, 15:56 GMT-05:00
Degradation with Payment KLAP in CHILE
Resolved - Dear Customer,



Since 12:54 GMT -5. the problem has been solved, KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Apr 29, 13:08 GMT-05:00
Investigating - Dear Customer



Since 12:26 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Apr 29, 12:38 GMT-05:00
Degradation with Payment FISERV Mexico
Resolved - Dear Customer,



Since 21:46 GMT - 5 the problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Apr 29, 01:19 GMT-05:00
Investigating - Dear Customer



Since 14:03 GMT - we are having problems with FISERV in Mexico for PayU platform, decrease in transactions , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Apr 28, 18:00 GMT-05:00
Apr 28, 2025
Degradation with Payment FISERV Mexico
Resolved - Dear Customer,



Since 17:30 hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Apr 28, 17:52 GMT-05:00
Update - We are continuing to investigate this issue.
Apr 28, 14:50 GMT-05:00
Investigating - Dear Customer



Since 14:03 GMT - we are having problems with FISERV in Mexico for PayU platform, decrease in transactions , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Apr 28, 14:45 GMT-05:00
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