Status: PayU Latam

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
100.0 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
100.0 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
99.9 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.99 % uptime
Today
Prisma Naranja Operational
90 days ago
100.0 % uptime
Today
Prisma Visa Operational
90 days ago
99.99 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.98 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.89 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.97 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.87 % uptime
Today
Credibanco Visa Operational
90 days ago
100.0 % uptime
Today
Credibanco Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
100.0 % uptime
Today
Movii Mastercard Operational
90 days ago
100.0 % uptime
Today
PSE AVANZA Operational
90 days ago
99.94 % uptime
Today
Nequi Operational
90 days ago
99.83 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
99.98 % uptime
Today
Fiserv Visa Operational
90 days ago
99.98 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.97 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
99.98 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.96 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.96 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.96 % uptime
Today
Pago Efectivo Operational
90 days ago
99.97 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
3DS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PAYU - REDEBAN in Colombia Scheduled Maintenance Jul 21, 2025 01:00-02:00 GMT-05:00

Dear Customer

As part of the process of continuous improvement of our platform, we have scheduled a maintenance window on the Redeban service in Colombia

Intermittence Duration: 20 minutes
Expected behaviour: degradation of service during 5 minutes

Sincerely,
PayU customer service.
Posted on Jul 16, 2025 - 15:09 GMT-05:00

AMEX Scheduled Maintenance Jul 28, 2025 22:00 - Jul 29, 2025 05:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina, México, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Jul 02, 2025 - 23:29 GMT-05:00

AMEX Scheduled Maintenance Jul 29, 2025 22:00 - Jul 30, 2025 05:00 GMT-05:00

Dear customer,

The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Jul 02, 2025 - 23:34 GMT-05:00
Jul 20, 2025
Degradation with Payment KLAP in CHILE
Resolved - Dear Customer,

Since 01:13 hs. the problem has been solved, KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jul 20, 01:30 GMT-05:00
Investigating - Dear Customer


Since 00:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMAL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
Jul 20, 01:01 GMT-05:00
Jul 19, 2025
Degradation with Payment <PAYMENT> <COUNTRY>
Resolved - Dear Customer,



Since 14:43 hs. GMT - 5 the problem has been solved, PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jul 19, 15:42 GMT-05:00
Investigating - Dear Customer



Since 14:28 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 19, 14:42 GMT-05:00
Jul 18, 2025

No incidents reported.

Jul 17, 2025
Degradation with Payment PAGOEFECTIVO Perú
Resolved - Dear Customer

Since 15:27 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.
Jul 17, 15:52 GMT-05:00
Investigating - Dear Customer

Since 14:47 GMT - 5 we are having problems with PAGOEFECTIVO in Perú for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 17, 14:58 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:59 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 Hours
Expected behaviour: Unavailability of service.

Sincerely,
PayU customer service.
Jul 11, 09:21 GMT-05:00
Jul 16, 2025
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 hours
Affectation Time: 1 hour
Expected behaviour: Possible unavailability of service SandBox Web Backoffice, Web Checkout
Jul 11, 09:19 GMT-05:00
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Degradation with Payment ACH-PSE Colombia
Resolved - Dear Customer,



Since 8:45 hs. the problem has been solved, ACH-PSE in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jul 14, 09:10 GMT-05:00
Investigating - Dear Customer



Since 8:02 GMT - we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 14, 08:16 GMT-05:00
Jul 13, 2025
ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 8 hours.
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Jul 2, 11:19 GMT-05:00
Jul 12, 2025
Jul 11, 2025
Degradation with Payment KLAP in CHILE
Resolved - Dear Customer,



Since 19:00 hs. the problem has been solved, KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jul 11, 20:41 GMT-05:00
Investigating - Dear Customer



Since 12:18 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMAL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 11, 14:24 GMT-05:00
Degradation with Payment CREDIBANCO Colombia
Resolved - Dear Customer,



Since 06:57 hs. the problem has been solved, CREDIBANCO in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jul 11, 07:37 GMT-05:00
Investigating - Dear Customer



Since 05:30 GMT - we are having problems with CREDIBANCO in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 11, 06:23 GMT-05:00
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Degradation with Payment NIUBIZ Perú
Resolved - Dear Customer

Since 22:13 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 22:13 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Jul 8, 22:55 GMT-05:00
Investigating - Dear Customer



Since 20:12 GMT - we are having problems with VISANET in Perú for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 8, 20:46 GMT-05:00
KLAP Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 03:40 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in CHILE, KLAP, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 40 minutes
Expected behaviour: Unavailability of service.

Sincerely,
PayU customer service.
Jul 3, 17:30 GMT-05:00
Jul 7, 2025
Degradation with Payment PSE AND PSE_AVANZA COLOMBIA with Bancolombia
Resolved - Dear Customer,



Since 12:12 hs. GMT - 5 the problem has been solved,PSE AND PSE_AVANZA with Bancolombia in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Jul 7, 13:41 GMT-05:00
Investigating - Dear Customer



Since 11:35 GMT - 5 we are having problems with PSE AND PSE _AVANZA in COLOMBIA for PayU platform, declined transactions increased because of problems with bancolombia, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Jul 7, 11:52 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:00 GMT-05:00
Scheduled - Dear Customer



The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jun 21, 14:56 GMT-05:00
Jul 6, 2025
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 6, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Argentina, Mexico, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu, consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 7
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jun 21, 15:07 GMT-05:00
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