Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action.
If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
REDEBAN ha resuelto el problema hacia las 19:34 COT. El servicio se encuentra operando con normalidad.
Cordialmente, Servicio al cliente PayU.
Dear customer,
REDEBAN has solved the problem at 19:34 COT. The service is operating normally.
Sincerely, Customer Service PayU.
Posted Jun 28, 2025 - 19:52 GMT-05:00
Update
We are continuing to investigate this issue.
Posted Jun 28, 2025 - 19:41 GMT-05:00
Investigating
Estimado cliente,
Desde las 06:46 P.M. estamos presentando rechazos con el medio de pago REDEBAN Colombia, plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución.
Servicio al cliente PayU.
Dear customer,
Since 06:46 P.M we are experiencing problems with REDEBAN Colombia, Services PayU and Pagosonline. We are getting in touch with the provider to solve problems.
