Degradation with Payment PSE-ACH Colombia

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 12:55 GMT -5. the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.
Posted Jun 24, 2025 - 15:19 GMT-05:00

Investigating

Dear Customer



Since 10:29 GMT - we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Jun 24, 2025 - 11:11 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).