Degradation with Payment NEQUI in COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,



The incident has been resolved, NEQUI in COLOMBIA for the PayU platform in the last last 10 hours 47 minutes is operating.



Sincerely,
PayU customer service.
Posted May 09, 2026 - 08:08 GMT-05:00

Investigating

Dear Customer



Since 18:00 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted May 08, 2026 - 18:43 GMT-05:00
This incident affected: Colombia Payment Processing (Nequi).
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