Since the 09:11 GMT - 5 the problem has been solved, REDEBAN in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Jul 26, 2024 - 09:26 GMT-05:00
Investigating
Dear Customer
Since 09:00 GMT - 5 we are having problems with REDEBAN in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jul 26, 2024 - 09:13 GMT-05:00
This incident affected: Colombia Payment Processing (Redeban Visa, Redeban Mastercard).