Degradation with Payment KLAP CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,



The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating.



Sincerely,
PayU customer service.
Posted May 11, 2026 - 15:01 GMT-05:00

Investigating

Dear Customer



Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted May 11, 2026 - 14:34 GMT-05:00
This incident affected: Chile Payment Processing (Klap (Multicaja)).
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