Degradation with Payment KLAP in CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 12:54 GMT -5. the problem has been solved, KLAP in CHILE for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Apr 29, 2025 - 13:08 GMT-05:00

Investigating

Dear Customer



Since 12:26 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Apr 29, 2025 - 12:38 GMT-05:00
This incident affected: Chile Payment Processing (Klap (Multicaja)).