Degradation with Payment CREDIBANCO_V2 Colombia

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 17:19 hs. the problem has been solved, CREDIBANCO_V2 in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Apr 27, 2025 - 18:46 GMT-05:00

Investigating

Dear Customer



Since 17:09 GMT - we are having problems with CREDIBANCO_V2 in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Apr 27, 2025 - 18:25 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).