Incident with Payment REDEBAN Colombia

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since the 7:26 the problem has been solved, REDEBAN in Colombia for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted Nov 23, 2024 - 08:53 GMT-05:00

Investigating

Dear Customer

Since 6:44 GMT - we are experiencing problems with REDEBAN in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service

Posted Nov 23, 2024 - 07:21 GMT-05:00

This incident affected: Colombia Payment Processing (Redeban Visa, Redeban Mastercard, Redeban Amex, Redeban Diners).