Since the 15:30 GMT - 5 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Feb 25, 2025 - 16:25 GMT-05:00
Investigating
Dear Customer
Since 15:20 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined e transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Feb 25, 2025 - 15:32 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).