Since 14:00 hs. GMT - 5 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Oct 25, 2025 - 14:02 GMT-05:00
Investigating
Dear Customer
We are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Oct 25, 2025 - 13:54 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).