Since 16:17 hrs. the problem has been solved,PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Oct 21, 2026 - 17:02 GMT-05:00
Investigating
Dear Customer
Since October 21, 2026 at 14:28:00 UTC -5 (Colombia's time) we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Oct 21, 2026 - 14:48 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).