Since 23:37 GMT-5 the problem has been solved, PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Sep 25, 2025 - 23:42 GMT-05:00
Investigating
Dear Customer
Since 23:17 GMT - 5 we are having problems with PRISMA IN ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Sep 25, 2025 - 23:30 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Naranja, Prisma Visa).