Degradation with Payment KLAP CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 11:20 the incident has been resolved, KLAP in CHILE for the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.

Posted Jan 30, 2025 - 11:20 GMT-05:00

Investigating

Dear Customer

Since 10:49 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, transactions increased with response codes like REPEAT_TRANSACTION which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Jan 30, 2025 - 10:50 GMT-05:00

This incident affected: Chile Payment Processing (Klap (Multicaja)).