Degradation with Payment ACH-PSE in COLOMBIA
Incident Report for PayU Latam Status
Resolved
Dear Customer,



Since the 18:43 the problem has been solved, ACH-PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality is evidenced.



Sincerely,
PayU customer service.
Posted Sep 16, 2024 - 19:08 GMT-05:00
Monitoring
Dear Customer,


The ACH-PSE Team is working on a solution, our monitoring center is in frequent contact with the payment network and is waiting for their solution


Sincerely,
PayU customer service.
Posted Sep 16, 2024 - 15:50 GMT-05:00
Investigating
Dear Customer



Since 14:40 GMT -5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Sep 16, 2024 - 14:58 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).