Degradation with Payment ACH-PSE and PSE AVANZA in COLOMBIA

Incident Report for PayU Latam Status

Investigating

Dear Customer

Since 09:00 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Feb 22, 2026 - 09:38 GMT-05:00

This incident affects: Colombia Payment Processing (PSE AVANZA).