Incident with Payment TRANSBANK -CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since the 23:57 GMT-5 the problem has been solved, Transbank in Chile for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted Jan 07, 2022 - 00:32 GMT-05:00

Investigating

Dear Customer
Since 23:28 GMT-5 we are experiencing problems with Transbank in Chile for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service

Posted Jan 06, 2022 - 23:42 GMT-05:00

This incident affected: Chile Payment Processing (Transbank Crédito Visa, Transbank Crédito Amex, Transbank Crédito Mastercard, Transbank Crédito Diners, Transbank Debito (Red Compra)).