Degradation with Payment FISERV Mexico

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 20:56 GMT - 5 the problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

Posted May 07, 2025 - 21:09 GMT-05:00

Investigating

Dear Customer

Since 19:30 GMT - 5 we are having problems with FISERV in Mexico for PayU platform, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted May 07, 2025 - 19:51 GMT-05:00

This incident affected: México Payment Processing (Fiserv Mastercard, Fiserv Visa).