PAYU PLATFORM DEGRADATION

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 10:40 the incident has been resolved, the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.

Posted Mar 13, 2025 - 11:17 GMT-05:00

Investigating

Dear Customer

Since “ 13 March 2025" at "10:01:30" UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Mar 13, 2025 - 10:38 GMT-05:00

This incident affected: PayU (PayU Payments API, PayU Web Checkout).