Degradation with Payment ADDI in COLOMBIA

Incident Report for PayU Latam Status

Investigating

Dear Customer

Since 05:50 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Mar 26, 2026 - 09:25 GMT-05:00

This incident affects: Colombia Payment Processing (ADDI).