Degradation with Payment PSE - NEQUI Colombia
Incident Report for PayU Latam Status
Resolved
Dear Customer,



The incident has been resolved, ACH-PSE in Colombia for the PayU platform in the last 70 minutes is operating.



Sincerely,
PayU customer service.
Posted Nov 29, 2024 - 02:17 GMT-05:00
Investigating
Dear Customer



Since 00:35 GMT - we are having problems with PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Nov 29, 2024 - 01:19 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).
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