Degradation with Payment Credibanco -Amex -Bancolombia - CO
Incident Report for PayU Latam Status
Dear Customer,

Since the 12:12 GMT-5 the problem has been solved, Credibanco -Amex -Bancolombiain Colombia for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

PayU customer service.
Posted Jan 14, 2022 - 12:45 GMT-05:00
Dear Customer

Since 10:30 GMT -5 we are having problems with Credibanco -Amex Bancolombia in Colombia for PayU platform, declined transactions increased with response codes like FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

PayU customer service.
Posted Jan 14, 2022 - 12:21 GMT-05:00
This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).