Since the 14:40 the problem has been solved, ACH-PSE and PSE-AVANZA in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Mar 13, 2026 - 16:51 GMT-05:00
Update
Estimado Cliente
Informamos que persisten las fallas con el medio de pago PSE (ACH), este inconveniente está afectando a Nequi y los comercios que procesan por medio de este método de pago a través de PayU. Continuamos trabajando en conjunto con ACH para solucionar lo más pronto posible.
Dear Customer,
We would like to inform you that issues with the PSE (ACH) payment method are still ongoing. This problem is affecting Nequi and merchants who process payments using this method through PayU. We are continuing to work closely with ACH to resolve the issue as soon as possible.
Sincerely, PayU customer service.
Posted Mar 13, 2026 - 15:04 GMT-05:00
Investigating
Dear Customer
Since 13:43 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Mar 13, 2026 - 13:49 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA, Nequi).