Since the 07:50 the problem has been solved, PSE in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Sep 01, 2024 - 08:22 GMT-05:00
Investigating
Dear Customer
Since 07:30 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Sep 01, 2024 - 07:35 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).