The incident has been resolved, MOVII in Colombia for the PayU platform is operating.
Posted Nov 09, 2022 - 21:25 GMT-05:00
Identified
Dear Customer,
We have identified an Issue in our platform that is causing a degradation with MOVII in Colombia, our Support Team is working on a solution.
A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service
Posted Nov 09, 2022 - 18:34 GMT-05:00
Investigating
Dear Customer
We are experiencing problems with MOVII in Colombia for the PayU platform. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.
A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service
Posted Nov 09, 2022 - 17:24 GMT-05:00
This incident affected: Colombia Payment Processing (Movii Visa, Movii Mastercard).