Since 15:20 GMT-5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted May 06, 2026 - 15:28 GMT-05:00
Investigating
Dear Customer
Since 13:21 GMT - 5 we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 06, 2026 - 13:29 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).