Degradation with Payment PSE-ACH-NEQUI Colombia

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 10:14 the incident has been resolved, ACH PSE - NEQUI in Colombia for the PAYU platform is operational and functional

Sincerely,
PayU customer service.

Posted Nov 27, 2025 - 10:40 GMT-05:00

Investigating

Dear Customer

Since 9:28 GMT - we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED and BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Nov 27, 2025 - 09:53 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE).