Degradation with Payment PSE BANCOLOMBIA

Incident Report for PayU Latam Status

Investigating

Dear Customer

Since 14:44 GMT -5 we are having problems with PSE - BANCOLOMBIA in Colombia for PayU platform, decline transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Mar 26, 2026 - 15:36 GMT-05:00

This incident affects: Colombia Payment Processing (ACH-PSE, PSE AVANZA).