Since 06:15 HRS GMT -5, the incident has been resolved, the payment networks works with no incidents.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 06:15 HRS GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted Jan 19, 2021 - 06:27 GMT-05:00
Investigating
Dear Customer
Since 05:50 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 05:50 GMT-5 estamos teniendo problemas con el medio de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente, Servicio al cliente PayU
Posted Jan 19, 2021 - 06:15 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).