Dear Customer Since 14:25 GMT -5, the incident has been resolved, the payment platform works with no incidents.
Estimado Cliente Desde las 14:25 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad
Sincerely, PayU customer service.
Posted Jan 06, 2026 - 15:05 GMT-05:00
Investigating
Dear Customer
Since 13:20 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jan 06, 2026 - 13:30 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).