Since 12:45 the incident has been resolved, PSE in Colombia for the PayU platform is operating.
Sincerely, PayU customer service.
Posted Nov 11, 2021 - 13:17 GMT-05:00
Update
Dear Customer,
We continue to record unapproved transactions, our Support Team is working on a solution.
Sincerely PayU customer service.
Posted Nov 11, 2021 - 11:06 GMT-05:00
Investigating
Dear Customer
Since 09:13 GMT we are experiencing problems with PSE in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.
A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service
Posted Nov 11, 2021 - 09:32 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).