Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action.
If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
Since 0058 UTC-5 the incident has been resolved, ACK in LATAM for the PAYU platform is operational and functional
Sincerely, PayU customer service.
Posted Sep 28, 2025 - 05:14 GMT-05:00
Update
We are continuing to investigate this issue.
Posted Sep 28, 2025 - 05:14 GMT-05:00
Investigating
Dear Customer,
We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance. This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly.
We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible.
