Problems with PayU accreditation of movements

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 0058 UTC-5 the incident has been resolved, ACK in LATAM for the PAYU platform is operational and functional



Sincerely,
PayU customer service.
Posted Sep 28, 2025 - 05:14 GMT-05:00

Update

We are continuing to investigate this issue.
Posted Sep 28, 2025 - 05:14 GMT-05:00

Investigating

Dear Customer,

We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance.
This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly.

We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible.

Sincerely,
PayU customer service.
Posted Sep 27, 2025 - 20:01 GMT-05:00
This incident affected: PayU (PayU Web Checkout).
← Current Status Powered by Atlassian Statuspage