Degradation with Payment IZIPAY in PERU

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 22:10 hrs. the problem has been solved, IZIPAY in Perú for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

Posted Jun 03, 2025 - 22:30 GMT-05:00

Investigating

Dear Customer

Since 20:45 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Jun 03, 2025 - 21:02 GMT-05:00

This incident affected: Perú Payment Processing (Izipay (Procesos MC) Mastercard, Izipay (Procesos MC) Amex, Izipay (Procesos MC) Visa).