Degradation with Payment PSE AND PSE AVANZA COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 17:26 GMT - 5. The incident has been resolved, PSE AND PSE AVANZA in COLOMBIA for the PAYU platform is operational and functional.

Sincerely,
PayU customer service.

Posted Nov 14, 2025 - 19:56 GMT-05:00

Investigating

Dear Customer

Since 16:10 GMT - 5 we are having problems with PSE AND PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Nov 14, 2025 - 16:34 GMT-05:00

This incident affected: Colombia Payment Processing (ACH-PSE, PSE AVANZA).