Since 14:43 hs. GMT - 5 the problem has been solved, PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Jul 19, 2025 - 15:42 GMT-05:00
Investigating
Dear Customer
Since 14:28 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Jul 19, 2025 - 14:42 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Visa).