Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action.
If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
Since 10:40 GMT-5 the incident has been resolved, the payment method processes without problems.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 10:40 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad.
Cordialmente, Servicio al cliente PayU
Posted Mar 16, 2026 - 11:19 GMT-05:00
Investigating
Dear Customer
Since 9:56 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 9:56 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente, Servicio al cliente PayU
Posted Mar 16, 2026 - 10:03 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).
