Degradation with Payment TRANSBANK CHILE

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since the 07:03 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Posted Nov 15, 2024 - 11:54 GMT-05:00

Investigating

Dear Customer

Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Nov 14, 2024 - 11:45 GMT-05:00

This incident affected: Chile Payment Processing (Transbank Crédito Amex, Transbank Crédito Mastercard, Transbank Crédito Diners, Transbank Debito (Red Compra)).